Help With Ssd

I need some help with my laptop and the performance of the SSD drive.

The laptop itself is a simple, no frills HP with 4GB RAM, windows 10 and I dont remember the processor speed. It is only used for school, no video editing or gaming.

The problem came after I swapped the 500GB HDD out for a 128GB SSD to improve speed and increase battery life.

It works fine most of the time but randomly it will blue screen with some error code and a QR code but doesnt flash long enough to record the code. I would try to photograph or record this to get the error code however, it occurs very randomly and I never know when to expect it. After the blur screen, it will go to a black screen with the message "boot device not found, please install an operating system on your hard disk"

After a hard restart, it boots back up to windows just fine and will continue to function until the next event.

I ran the diagnostic program that came with the SSD and it reports no bad sectors, it is 4k aligned, and there are no other reported errors.

Luckily, I have not lost any work because of this error however, I feel that it is only a matter of time before I lose something important.

If someone could guide me in the right direction or tell me what is going on and how to fix it, I would greatly appreciate it.

 

Use this free program BlueScreenView then submit the files of the Blue Screens here.

 

So I downloaded the BlueScreenView program and it shows this file dated from last year.

The event has happened since installing it but it does not show anything from recent events.

I uploaded the text from the dump file. If this is not what is needed please let me know.

 

Unfortunately that's not going to help.
Sorry to ask you to download another program but this one is better.
http://www.majorgeeks.com/files/details/whocrashed_free_home_edition.html

 

I downloaded and ran the program and this is what is resulted in

Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Tue 8/30/2016 6:07:31 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\083016-6671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A060)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/30/2016 6:07:31 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x112AE2)
Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
product: Intel HD Graphics Drivers for Windows 8(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation DPC_WATCHDOG_VIOLATION

 

Is your Windows date & time correct?
Restart your PC and enter the BIOS. Check the date & time.

 

Yes the current time and date in the BIOS are correct (for today's date and time) I dont know why it is showing that date because it has crashed since then.

 

Something is amiss.
Hopefully another member can shed some light on why 2 programs are not showing the latest crash dumps.

 

I think you should change settings in Windows 10 to stop an automatic restart in the event of a Blue Screen of Death (BSOD).
https://www.tenforums.com/tutorials...d-automatic-restart-windows-10-a.html#option1
That will enable you to see the exact error message. That enables a better understanding of the reason for the crash
I suggest you wait for the next BSOD then use the program Eldon suggested in post #4.

If it was my system, I would run a scan for any out of date drivers. But you might prefer to wait until the next BSOD first.
The program I would suggest is the FREE version of Iobit Driver Booster but be very careful to install that program only and UNCHECK any pre-checked options for their other programs such as Advanced System Care. That does require you to look very very carefully at the install windows as those options are usually low down in the window and in very small type.
Once you have installed it, create a system restore point before you run it and name the restore point 'Pre Driver Booster'.
Then do a full scan and see what suggestions it makes for updated drivers.

 

Brand, model, and firmware version of the SSD, please? And of the laptop too, please.

SSDs are not like HDDs, and the sudden power loss that happens when your laptop crashes like that is very likely sending the SSD controller into panic. Then, after the crash ha shuts down the SSD completely, the restart happens far too fast for the SSD controller to have time to realize what is happening and power on the drive. As a result, the laptop can't find the boot device after the restart due to the simple fact there isn't one connected - the SSD hasn't powered back on yet. The hard restart goes through the normal POST process, which is exactly what the SSD needs, and that's why it starts working again.

Stop the bluescreen crashing, and the SSD "issues" will stop, since there was never anything wrong with it in the first place.

That was an educated guess. I could tell you a bit more if I knew the info I asked for earlier.