Os Version Is Unsupported By Getlogs Error On Windows 10 64

Did you right click on MGTools,exe and choose to run as administrator?

 

Additionally, to check both computers, you need to make a separate thread for one of them.

 

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The red is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

 

If that still doesn't work, it may be malware preventing it.

If so, please:

Please download the latest version of FRST the below link.
Farbar Recovery Scan Tool and save it to your Desktop.


Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Those logs are clean. Please tell me what issues you are having and please attach the other requested logs:
Hitman
RogueKiller
ADWCleaner

 

I am sorry but there are no malware issues in your logs. I suggest you post in the software forum for additional assistance.

When you post in software, be sure to answer these questions:
Please explain what operations are slow! For example answer the below:

* Is boot up slow?
* Is shutdown slow?
* Is browsing/surfing slow?
* Is downloading slow?
* Is running any application?
* Is it also slow in safe boot mode?
* Also are any process showing in Task Manager to be using a lot of CPU time?
* Anything else slow?

 

You are welcome.