Possible Malware Problem

You may have to do the Read and Run instructions. But let's see what this finds:

Please download Zemana Malware Removal to your desktop and run it please.

It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.

 

See if you can now install CCleaner.

 

Zemana quarantined them.

Download ZHPCleanerto your desktop.

Close all applications (including your web browsers and antivirus)
Double-click on ZHPCleaner to run the tool.
If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
Please click the "J'accepte/I agree" button.
First press the "Scanner" button. Be patient, the scan may take some time.
Do NOT fix/repair anything yet! Please upload that logfile also with your next reply.

 

Remove everything it found.

Go to the Read and Run first instructions and run both Hitman and RogueKiller/

I am moving the thread.

 

Attach the requested logs when you are ready.

 

Have you tried the portable version:
http://www.majorgeeks.com/files/details/ccportable.html

 

Please download the latest version of FRST the below link.
Farbar Recovery Scan Tool and save it to your Desktop.


Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

First let's clean up a few issues:
Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

 

After doing that, turn off your protection software and try to either install CCleaner or CCleaner portable. (P0st #11)

 

Did you do the Fixlist fix? Do that first and then see if you can run the portable. Did you try disabling your protection software before trying to install the regular CCleaner?

 

Is this not where you saved it?

 

I don't know what you mean....you can have it analyze your system but it will not remove the selected items?

 

Good to know. Any other issues?

 

There was no real malware....just the scareware Zemana found.

And you are most welcome.