Nighthawk Router Has To Be Reset Often

Nighthawk R7000 dual band wireless router.
Latest firmware

Even though both bands show up I can not connect any devices to the Ghz 5.0 band. They will only
connect to the 2.4 band.

My router keeps loosing ip configeraton and I get this message "network does not have a valid IP Configeration". The only thing I can do to correct this and get back on the internet is to reset the router by
means of the reset button. This get's me back on the internet but still can't connect to 5.0Ghz band.
Then later on it will loose ip configuration again and I have to do he same thing (reset) router.

Anyone have any idea what my problem is. Just started doing this yesterday.

Thanks

 

The Network Interface Controller (NIC) on the device your trying to connect may not support the 5Ghz band.
It may also be responsible for intermittent connections.......it may not be the routers fault?
Im assuming DHCP is set to 'Auto'?

You would need to let us know some specifications about the system your trying to connect to the NightHawk!

 

Sorry, is it over WiFi that your trying to connect, or is your network landscape connected over ethernet?

 

Yes set to auto for DHCP
Trying to connect my Apple IPhone which is definitely suppose to connect to 5G band.

 

*********************************************************************
Over wireless network. It will connect to 2.4 but not 5

 

*******************************************************

QOS is OFF
DNS adddresss is set to Get auto from isp
IP address is set to Get auto from ISP

Wireless is set up as follows

2.4 enable ssid broadcast
enble 210/40 Mhz coesistance
Security is correct
5.0 enable guest network
enable ssid broadcast.

The network name on the guest 2.4 is xxxxxx-guest
5.0 is xxxxxx-Guest 5G
passwords on both guest accounts are the same

 

The power light and land port 3 and 4 are flashing orange.
The internet light, 2.4, 5.0, and land port 1(my desktop) are white, land port 3 and 4 are flashing orange but I have checked the
devices on 3 and 4 and they are working properly.

Hope this helps

 

OK so at least we now know your trying to connect an iPhone to a guest network that shares the same SSID, on dual bands?
Not all dual band devices behave the same way, and some device software does not cope well with a single SSID for both frequencies.
Known devices with issues include Apple iPhone 5, Apple TV, some android phones and X-box.

These issues are sometimes solved by having different network names (SSID's) for the 2.4GHz and the 5GHz bands.

If you have admin access to the router, this is easily achieved through config @ the gateways browser interface!

Worth a shot

 

Man, now we have got paydirt. I changed to 4 different network names. 2 separate ones for my regular 2.4 bands and then 2
separate but different network names for the 2.4 guest and 5.0 guest bands.

This is example of how they now show. I will not show the actual name but merely a fake one for security reasons:

2.4 regular network
goosy
P/W gobbler3

5.0 regular network

2.4 guest network
gobbler-Guest
P/w goosy 1

5.0 guest network
turkey-guest
P/W crowfoot3

Now all 4 networks show up on my IPhone and I can connect to any one of them.

This is entirely different instructions on how to set them up from their manual or set up or anything I have read. BUT it
works.

Thanks for your help.
Tom