Some Sites Stopped Loading

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by volz, Jan 17, 2020.

  1. volz

    volz Private E-2

    I suddenly had several sites that would not load on my PC, including MajorGeeks.
    I normally use Palemoon, but tried the same sites using Firefox, Chrome, Opera and Internet Explorer. The sites do load using my wife's PC.
    I posted in the Software forum and was told to try and flushing the DNS cache, I did and rebooted but no change.
    The next suggestion was to ping the sites on both the computer. Pinged sited on my computer and my wife's. On my computer, they timed out. On wife's they pinged.
    I next followed the malware removal guide. Malwarebytes will not installed, changed the file name to MB and then to M but it will not install.
    Rest of the programs ran and logs are attached.
     

    Attached Files:

    volz, Jan 17, 2020
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just for the halibut....disable Windows Live Family Safety Browser and see what happens.
     
    TimW, Jan 17, 2020
    #2
  3. volz

    volz Private E-2

    Disabled, no change.
     
    volz, Jan 17, 2020
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, there is no malware. Perhaps try uninstalling it, reboot and see if things start working. I am not versed in that software, but it is designed to prohibit websites.

    One other thing.....have you plugged directly into your router? And clear this up for me....can you access any sites??
     
    Last edited: Jan 17, 2020
    TimW, Jan 17, 2020
    #4
  5. volz

    volz Private E-2

    Yes, I can access other sites. I will try plugging into the router tomorrow
    .
     
    volz, Jan 17, 2020
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you can access other sites and since I can not find any malware, my best determination it the parental controls.
     
    TimW, Jan 18, 2020
    #6
  7. volz

    volz Private E-2

    Plugged into router, no change.
    Cleared Palemoon cache, rebooted, no change
    Uninstalled Palemoon, rebooted, reinstalled, no change.
    I have no parental controls set on the computer.
     
    volz, Jan 18, 2020
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Then is there a problem with uninstalling the program? As I stated, I haven't found any malware and the only possibility that I can see would be the presence of a parental control program.....that maybe someone else set just to mess with you??? :)
     
    TimW, Jan 18, 2020
    #8
  9. volz

    volz Private E-2

    No problem uninstalling.
    I am the only one that uses the computer and there are no parental controls on it.
     
    volz, Jan 18, 2020
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I understand what you are saying....but since it is not malware and you can access other websites, I have no other suggestion for you. If uninstalling and rebooting does not solve your issues, you should probably go back to your software thread.

    Since you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
    TimW, Jan 18, 2020
    #10
  11. volz

    volz Private E-2

    Thanks, I never did get Malwarebytes anti-mailware to install.
     
    volz, Jan 18, 2020
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome...good luck. :)
     
    TimW, Jan 19, 2020
    #12

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