Blue Screen

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by deegazzo, Feb 14, 2020.

  1. deegazzo

    deegazzo Private First Class

    Lenovo All In One
    Intel(R) Pentium(R) CPU G3220T @ 2.60GHz
    4.oo gb ram
    64-bit os, 64-based processor

    Not sure what's going on with my pc. Two days ago, I walked away from pc twice, came back a few minutes later and had a blue screen. Across the top was a message something about Error Message 1902 (I think) ... Operating System can not be found. That happened twice in one day. When I open chrome, the window freezes as well. I've attached logs for you. Thank you for any help.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If the "operating system" could not be found, how did you recover? The three logs you attached are clean. Would still ask for ADWCleaner scan and the MGLogs.zip.
     
  3. deegazzo

    deegazzo Private First Class

    Truth be told I did a no no and turned off pc with the button (one used to turn it on)
    Sorry I forgot those two, adding now
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your system, so I suggest you post in the software forum and also try running System File checker.

    Since you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
  5. deegazzo

    deegazzo Private First Class

    ok, thank you, what is system file checker?
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    In the search box type CMD ....and click on run as administrator.......when the command prompt opens type in

    sfc /scannow ( note the space )....it will check your system for file errors.
     
  7. deegazzo

    deegazzo Private First Class

    Ok I ran the scan, not sure how to read this.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    At the prompt:
    C:/Windows/system32>sfc /scannow
     

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