I Think Someone Has Hacked Into My Laptop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jrasicmark, Apr 12, 2020.

  1. jrasicmark

    jrasicmark Private First Class

    I'm still running Windows 7 Home Edition just because I'm worried some of my software might not run in Windows 10 and I don't want to have to buy all new versions of everything.

    I keep losing my Wifi connection and it's been getting progressively worse until now it's only open a few minutes before I lose it. I also notice my desktop Kindle app can't finish updating my books. I also noticed my AOL account kept changing my password without my authorization. AOL said there was no other URL logging into my account, but if they were using my laptop, it would show as my URL.

    At first, I would run Malwarebytes (which I have on the laptop) as well as a portable version of Spybot which I have on an external drive, and it seemed to fix it, but only temporarily. Spybot happened to catch some program I didn't recognize, so I looked it up at the time and it said it was malware that lets someone log into a PC remotely. I deleted it at the time, but the problems came back. I don't remember the name of the software now.

    Then, Spybot stopped working, even in safe mode. I would click scan, and nothing would happen. And Malwarebytes stopped finding anything at all. I also couldn't update either of them even in safe mode.

    So, I got ready to go through the "Read Me and Run Me first" procedure here, and I figured I wanted the latest versions of all the recommended software, so I downloaded them from where I work. Then, I tried to de-install the version of Malwarebytes that I have on my laptop so I could replace it with the more recent version I had downloaded, but whenever I would try to go to the Programs part of the Control Panel, Windows Explorer would quit, even when I tried it in safe mode. So I tried to just install the new version of Malwarebytes (and the exe did have a different name than Malwarebytes) and I figured it might uninstall the old version itself. But it didn't seem to do that. I'm not sure the installation worked, so I just went ahead and used the version I have on the laptop and hoped for the best.

    The next problem I had was with Hitman Pro. Whenever I tried to save the report, the program quit on me without saving the report, even in safe mode, and even running as administrator. So I tried letting Hitman Pro save a copy of the software on my laptop, thinking maybe it might automatically save a copy of the report in the same folder the software would be located in. But it didn't. So then I thought maybe I should try following the instruction as if I couldn't start Hitman Pro at all, so I tried holding the Left cntrl key as I double-clicked the Hitman Pro icon. So I let it run its scan, but it still quit without saving the report.

    So I gave up on Hitman Pro and went on to MGTools. Then, when finished with that, I restarted to see if the problems returned. It looked promising at first, but then the wifi dropped out again and My Kindle books dropped down to the number of older books that have already been downloaded. But while I was checking on the wifi, Hitman Pro started itself and actually let me save the log. So that's the one I will be uploading.
     

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  2. jrasicmark

    jrasicmark Private First Class

    I thought I remembered a rule that we're only supposed to upload 3 things at a time, so I'm uploading the MGtools report separately here.
     

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  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    A question or two......how old is this computer and have you tried a USB WiFi dongle?

    So far, I am not seeing any malware, but let's do one more scan>

    Please download the latest version of FRST the below link.
    Farbar Recovery Scan Tool and save it to your Desktop.


    Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
    jrasicmark likes this.
  4. jrasicmark

    jrasicmark Private First Class

    I forget the exact year I bought the laptop, but I want to say it was somewhere between 2008 and 2014.
    I have used Wifi dongles off-and-on for this laptop in the past with mixed results. I gave up trying when the problems continued.
    The wifi problems stopped for awhile when I moved the laptop to another room in the house, but continued with tablets I have.
    But after you mentioned it, I found one wifi dongle and tried inserting it, and it actually helped a lot. I maintained internet access long enough to have my Kindle library update completely.

    BUT... another problem popped up, and it has happened before and relatively recently, but I had forgot to mention it. I got a blue screen of death, and it just happened again when I was copying the Farbar reports to upload from this computer (which is wired directly and doesn't use wifi).
    One thing I was doing when the blue screen happened, was that I got a message trying to copy a folder to the external hard drive where I stored the reports from this thread and it gave me a message to run ChkDsk because the hard drive was dirty. I've been having that problem crop up regularly as well, but ChkDisk always seems to fix it.
    Is there a limit to how many external disks can be connected via USB at once? Because I have several external hard drives that I've connected using 2 different USB hubs. Could this explain the frequent dirty disk problem and maybe the blue screens? Could it be causing me to run out of memory or something?

    One other problem all this reminded me of, which I hadn't mentioned because I thought it wasn't connected (but maybe it is), is that I now get a message whenever I reboot that says the laptop's internal battery needs to be replaced. But I leave it plugged in all the time, so I thought that didn't matter. But it occurred to me that my old Macintosh eventually became unusable when its internal battery died. I know Macs and PCs use internal batteries differently, but I thought maybe I should mention it. Do you think I should replace it?

    But on to the Farbar reports. I started running it in safe mode, just in case, but then I thought, maybe whatever my internet problems are might not show up in safe mode. So I ran it again in regular mode and I'm going to upload both versions just to be on the safe side. Feel free to ignore one set if it doesn't make any difference. First, the version in safe mode:
     

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  5. jrasicmark

    jrasicmark Private First Class

    Now the version run in regular mode:
     

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  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Questions for the software forum. :)

    Save fixlist.txt on your Desktop. Make sure you save it as a txt file.
    • You should now have both fixlist.txt and FRST64.exe on your Desktop.
    • Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
    • Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
    • Click the Fix button just once and wait.
    • Your computer should reboot after the fix runs.
    • Reconnect your internet connection after reboot so you can come back here to continue.
    • The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)
     

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  7. jrasicmark

    jrasicmark Private First Class

    When I rebooted, I got an error message to restart Microsoft Security Essentials, but I left it alone for now, thinking maybe that was something that got fixed?
    When I started Chrome to come here, I got another error message that there was a security breach that may have compromised my passwords (that has happened once before). Again, I didn't do anything, but I took a screenshot of the message for you to see if that helps.
     

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  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I suggest you err on the safe side and use a different computer and change your passwords. And do restart your security program. See if it catches anything since we are not seeing any other malware.

    Let me know what other issues you still have.
     

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