Qytrew Back Again!

Please follow the Read and Run First Instructions and attach the requested logs.

 

Please attach ALL the requested logs.

 

You need to remove all your Temp files. What browser are you using when this happens? I see you have Zemana installed....have you run it to get a log?

I would like you to run one more scan:
Please download the latest version of FRST the below link.
Farbar Recovery Scan Tool and save it to your Desktop.


Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

OK....first, please run CCleaner to remove any leftovers from Chrome and Firefox. Then when you have finished that ( Make the back up when prompted for the Registry cleaner ) do the following:

Restore Default Settings in Microsoft Edge
Launch Microsoft Edge and then click the More Actions menu then click Settings.

reset edge 1
Scroll down to Clear browsing data then click Choose what to clear.

By default, Browsing History, Cookies, saved website data, and Cached data files are checked, but you can choose from additional data options in the list. The Show more collapsed menu reveals other options to select.

To reset the entire browser, check all options, then click Clear.

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Next, reboot!!

Now please run this:
Please go here > https://www.zemana.com/Download
their program is no longer free, but you can use the demo version for this cleaning.

It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.

 

Don't bother....we will work it another way.

 

Is this a desktop computer? IF so, just for the halibut, do you have a spare keyboard you can try??

 

The Fixlist.txt is at the bottom of my message #9. I will attach it again. Please go back to message #9 and repeat the instructions. ( I just want to know that you ran CCleaner ).

Yes....rerun Zemana...and please try to find another keyboard to try.

What do you use FEEM for? Are you sharing files with someone?

 

OK.....please tell me how things are running now.

 

I am sorry.....what?

 

Oh.....got ya: ( Removed due to there being no file )

https://answers.microsoft.com/en-us...triggers/ee2978e7-06af-4641-9d6f-54f92e1a7b27

 

I gave you instructions to totally reset Edge. Did you follow them?

 

Choose the everything option, please.

 

Yes. It very well could be an extension. What google account? Gmail? I am confused. ( I would still be very interested to see what happens using a different keyboard. )

 

Let's try two things: please uninstall all your browsers ( Exept Edge ), make sure you have reset Edge to defaults again and then run CCLeaner to remove all traces of files or reg keys left over.

Now follow these instructions to disable autoruns:
https://www.techrepublic.com/article/how-to-disable-autoplay-and-autorun-in-windows-10/

Next:
Please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Download a new installation of either FireFox or Chrome and see if you still have the issue. ( Are you saying that these pop up just happen by themselves or after typing a certain letter(s)?

 

You are most welcome. Safe surfing.

 

Uninstall Chrome but also delete these folders:
C:\Users\User Name\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome

Reboot.

Re-install Chrome from MG's download site.

 

Are you using an Admin. account?

 

LOL....didn't really need the pictures!!

Ok, try this:

To delete a folder using command prompt of windows, follow this procedure.

1. Open a command prompt (Press the windows icon key and R to open the run window). Type cmd and hit enter from the keyboard.
2. On a command prompt, enter the following command and hit enter from the keyboard.

Syntax:

rmdir /s <complete path of folder suppose>
When your path contains spaces, then the path must be enclosed in quotation marks.

Example:

rmdir /s "C:\Users\karim\Desktop\My Dumps"

 

Try again in an elevated cmd prompt:

cmd /c del /F >>> full path here <<<< ( remember the spaces ).

 

If this still is not working, go back to run.....type in cmd and then press Ctrl+Shift+Enter ...you will have an Admin. control prompt so you can try the script again.

 

See if this works:

1. Go to the directory: [Drive]:\Users\[Username]\AppData\Local\Google\Chrome\User Data\SwReporter\
   • Replace [Drive] and [Username] with your hard drive letter and user account name, respectively.
2. Select the folder(s) present on the screen, right click on them, and select "Properties". The properties window should open.
3. Go to the "Security" tab and click on "Advanced". A new window should open.
4. Click on "Disable Inheritance". A new window should open. Select "Remove all inherited permissions from this object."
5. Click "Ok" or "Apply". Access to the software reporting tool folder(s) should be disabled now, so they won't run.

Then try the Admin. command prompt to delete it.

 

If you are still not having any luck, I would download Revo Uninstaller, re-install Chrome and then let Revo uninstall it....completely. Then have CCleaner remove any leftovers.

 

Here are some other methods to try:

https://www.itechtics.com/disable-software-reporter-tool/

 

Please go here and download the Anti-spyware tool and run it. Be sure to ATTACH the log when it is done.

https://www.avg.com/en/signal/anti-spyware-tool