Brand New Dell Inspiron 3472 With Problems

Discussion in 'Hardware' started by Greg K, Jul 15, 2020.

  1. Greg K

    Greg K Private E-2

    Hi everyone,
    So I fired up a New Dell Ive had for around 2 years and im encountering some issues. The OS is MS Pro 10, computer is a Dell Inspiron 3472. After hooking it up last night I down loaded AVG free version, it came with Mcafee security which ive had problems with in the past and would like to at least disable.
    The main issues are its very unresponsive when trying to open a new browser of even a program, this afternoon automatic updates started and ran and ran and ran...I became disgusted and unplugged it after an hour of update running, which was on 20% complete. That when I recall getting great advise from Major Geeks in the past.
    Im pretty much a point and click user, not much of a gamer if at all.

    Greg
     
  2. Eldon

    Eldon Major Geek Extraordinaire

  3. Digerati

    Digerati Major Geek Extraordinaire

    I'm confused. You say it is a "brand new" Dell, then say you've had it for 2 years. Can't be both.

    Not a good idea. You should have just let it run until it was fully updated.

    If you are saying this 2 year old computer sat on the shelf, never used for 2 years, then clearly it was 2 years behind in updates! In fact, the image on the disk was probably even older than 2 years. It could easily be expected to take several hours and multiple reboots to get fully updated. Shutting any computer off in the middle of updating the OS could result in a corrupt system.

    If it runs, I agree with Eldon and use the McAfee removal too. Then I would uninstall AVG too and run with just Microsoft Defender (formally Windows Defender) and let the system fully update. HAVE PATIENCE! If you waited 2 years, surely you can wait a couple days longer.
     
    baklogic, A1phaG33k and plodr like this.
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    You NEVER power down or unplug a computer while it is working. That is an easy way to scramble the data on the hard drive and render it unbootable.

    Did you make any factory recovery disks?
     
    baklogic likes this.
  5. Greg K

    Greg K Private E-2

    Thank you Eldon and Digerati for the sound advice. Ive successfully removed Macafee and AVG, and am relying solely on Microsoft Defender which is updating daily. I guess my question now is, will Defender be sufficient firewall and anti virus protection.
    Thanks again...
    Greg
     
  6. Digerati

    Digerati Major Geek Extraordinaire

    Regardless your primary security of choice, you should always have a secondary scanner just to make sure you, the user and ALWAYS weakest link in security, or your primary didn't let something slip by. I typically recommend Malwarebytes for that. The free version is on-demand only and I use that on 4 of my systems. On my two main systems, I use Malwarebytes Premium - which includes a real-time scanner.

    In any case, in all the years I have used these combinations, Malwarebytes has never found anything other than a couple "wanted" PUPs (potentially unwanted program).

    With you being a user, and again, the weakest link, your duties are simple. Keep Windows and your security programs current (easy with Microsoft Defender and Windows Update) and avoid being "click-happy" on unsolicited downloads, links, attachments, and popups.
     
    baklogic likes this.
  7. Eldon

    Eldon Major Geek Extraordinaire

    Yes, but remember, internet security is 99% user dependant.
    For an independant review, visit AV-Comparatives.
    https://www.av-comparatives.org/consumer/
     
    baklogic likes this.
  8. Greg K

    Greg K Private E-2

    Thank you!
     

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