Freezing And Very Slow

I posted for help in the Malware forum and after running all the programs suggested was advised
to post here for help. All the scans came up showing no malware infection or virus.

You can read my post there but basically for weeks now my pc has done nothing but constantly freeze.
It doesn't matter what browser I use and it can freeze up to a dozen times a day. For the most part I have
to manually shut down and reboot. I have the same results no matter what browser I attempt to use.

* Is boot up slow?.....the boot is extremely slow to boot and occasionally will have a black screen before loading.
* Is shutdown slow?.....slow to shut down and every time it freezes I have to do a force shut down.
* Is browsing/surfing slow?....browsing/surfing are fine until it freezes.
* Is downloading slow?....I rarely download anything.
* Is running any application?....application run fine until they freeze.
* Is it also slow in safe boot mode?.....I haven't ran in safe mode.
* Also are any process showing in Task Manager to be using a lot of CPU time?....just Vivaldi browser.

As I stated I did a complete uninstall of all browser thinking it was the browser but the problem remained.

Any assistance will be greatly appreciated as always.
Sandra

 

Yes the computer came new with Windows 10.
I had never tested the hard drive so did that as soon as I read your reply. Sadly it has failed a few things.
WDC WDS5000 AAKX -75U 6AAo ATA device

Failed:
Target Read Test
Linear Read Test
SMART Short Self Test
SMART Thresholds Test
Dell suggests to replace but they don't have them available anymore for this computer. Inspiron One 20 and I am clueless what to look for.
Also it is about 6+ years old.

The hard drive size is 451. Free space is 241GB
RAM is 400 GB.

Thank you for your help, as always appreciated.

 

Open Task Manager and look at what apps are using the most RAM - click on the column heading.

 

Vivaldi (browser) is using the most and not sure why but it has (18) next to the name.
Nothing jumps out that it is using a great deal other than Windows Defender Antivirus which I was sure I had it set to no.

Was there something particular you wanted me to look at. Never really sure about determining what should be doing what.
Thanks.

 

How much RAM & CPU are the top 3 processes using?

 

Vivaldi 757 mb RAM and 0% CPU
Windows Explorer 127.7 mb RAM and 27% CPU
Trend Micro 202.1 mb RAM and 6.7% CPU

 

Start by running CHKDSK.
https://www.techjunkie.com/fix-hard-drives-chkdsk-windows-10/

 

Ran CHKDSK and chose the option to have whatever it found fixed.

 

Work through this.
https://www.techjunkie.com/windows-10-computer-stops-responding/

 

I worked through everything on that list.
The System File Checker found no integrity violations.
The DISM was successful.

Since I ran the CHKDSK it has improved a great deal. Still a tad slow loading and the freezing is about 80% less. Only one website froze and that is a great improvement. I've been keeping a eye on Task Manager as the website suggested and the three that are using the most CPU and RAM are still the same ones as yesterday.
I purchased more memory that I need to install.
Thanks for your help so far and any other suggestions are greatly appreciated.

 

That's great.

Good idea.
Let's wait until the extra RAM has been installed, and then give us an update.

 

Thanks so much for all your help.
I am amazed that it is working so well, much quicker loading pages and basically hasn't froze all day.
One or two very short ones but very quickly the page loaded.
Feels like a brand new machine.
Will try to install the RAM one day this week and will update.

 

Is it illegal to shot your computer.
Everything was working fantastic. Until a hour again.
I was reading something, it froze 3 times but they were quick, then it went to a black screen, it crashed. I shut it down and rebooted. Took forever, not sure why but two command screens came up and poof where gone, it changed the image I had set for the wallpaper/background to a old one. Finally everything loaded, froze again but this time just for a few seconds. Not sure what is wrong now. Any suggestions. I have gotten the RAM put in yet though.

 

Symptoms are consistent with a failing disk. If possible take a disk image ASAP. If you don't have imaging software installed then try and use the Win 7 system image feature in Backup (yes, it still works in Win 10). Be a good idea to run chkdsk again first if possible.

 

And post what you see in the Command Prompt window after running chkdsk.

 

Thank you Earthling and Eldon. Will do both of those at some point tomorrow.

 

I ran the command prompt and it states it found no problems. No further action is needed.

I will do the disk image this morning.

Thanks

 

I was able to sun it using Backup Win 7 feature.

 

Run this and post the results.
http://m.majorgeeks.com/files/details/crystaldiskinfo_portable.html
It's portable.

 

If your computer has a CD/DVD RW drive you can boot from, you should now create a system repair disk and test that you can boot to it and find your image. You can create the disk in the same Backup menu. Depending on your computer it may also be possible to restore the image through the Troubleshooting options available in shift+restart. This is important - there's not much point in having backups if you don't know how to restore them.

 

Completed this test.
Of course the health status came up CAUTION.

These two came up with a yellow dot next to them.

C5 Current Pending Sector Count Current 200 Worst 200
C6 Uncorrection Sector Count Current 200 Wurst 200

I have no clue what to look for.
Thanks

----------------------------------------------------------------------------
CrystalDiskInfo 8.0.0 (C) 2008-2018 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 18362] (x64)
Date : 2020/07/26 17:15:24

-- Controller Map ----------------------------------------------------------
+ ATA Channel 0 (0) [ATA]
- WDC WD5000AAKX-75U6AA0 ATA Device
+ ATA Channel 1 (1) [ATA]
- HL-DT-ST DVD+-RW GTA0N ATA Device
+ Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
+ Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) WDC WD5000AAKX-75U6AA0 : 500.1 GB [0/0/0, pd1] - wd

----------------------------------------------------------------------------
(1) WDC WD5000AAKX-75U6AA0
----------------------------------------------------------------------------
Model : WDC WD5000AAKX-75U6AA0
Firmware : 19.01H19
Serial Number : WD-WCC2EMR37006
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : Unknown
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ----
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 52048 hours
Power On Count : 1021 count
Host Reads : 105654 GB
Host Writes : 103415 GB
Temperature : 45 C (113 F)
Health Status : Caution
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 00000000079F Read Error Rate
03 143 142 _21 000000000F01 Spin-Up Time
04 _99 _99 __0 000000000412 Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 _29 _29 __0 00000000CB50 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C _99 _99 __0 0000000003FD Power Cycle Count
C0 200 200 __0 000000000181 Power-off Retract Count
C1 200 200 __0 000000000334 Load/Unload Cycle Count
C2 _98 _91 __0 00000000002D Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000009 Current Pending Sector Count
C6 200 200 __0 000000000009 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 00000000000B Write Error Rate
F0 _31 _31 __0 00000000C765 Head Flying Hours
F1 200 200 __0 00327EF5F3F0 Total Host Writes
F2 200 200 __0 003396D47D6B Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4332 454D 5233 3730 3036
020: 0000 8000 0032 3139 2E30 3148 3139 5744 4320 5744
030: 3530 3030 4141 4B58 2D37 3555 3641 4130 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 170E 0004 004C 0040
080: 01FE 0000 746B 7D61 4123 7469 BC41 4123 207F 002C
090: 002C 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 0000 0000 5001 4EE2
110: B3A4 345A 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 16FE 0179 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 3037 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 61A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 9F 07 00 00 00 00 00 03 27
010: 00 8F 8E 01 0F 00 00 00 00 00 04 32 00 63 63 12
020: 04 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32
040: 00 1D 1D 50 CB 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 63 63 FD 03 00 00 00 00 00 C0 32
070: 00 C8 C8 81 01 00 00 00 00 00 C1 32 00 C8 C8 34
080: 03 00 00 00 00 00 C2 22 00 62 5B 2D 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 09 00 00 00 00 00 00 C6 30 00 C8 C8 09
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 0B 00 00 00 00 00 00 F0 32
0D0: 00 1F 1F 65 C7 00 00 00 00 00 F1 32 00 C8 C8 F0
0E0: F3 F5 7E 32 00 00 F2 32 00 C8 C8 6B 7D D4 96 33
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 FC 21 01 7B
170: 03 00 01 00 02 58 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 02 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 64 64 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 09 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 C8 00 00 00 00 00 00 00 00 F0 00
0D0: 00 00 00 00 00 00 00 00 00 00 F1 00 00 00 00 00
0E0: 00 00 00 00 00 00 F2 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F9

The other part of your suggest as to what to do I won't be able to get to until tomorrow.

The computer is 6 years old and am wondering if just replacing the drive is a better option.
Will it just continue to be a issue in the future?

 

I agree.
You should replace the drive - preferably with an SSD.

 

Eldon
Thank you so much for all your time and effort.
As soon as I read that report it pretty much cemented a new drive.
Now to find one that doesn't break the bank.
Always appreciated all the the great advice here. You and your team never fail me.

After I get the new drive and install it I'll update you.

 

All the best.

 

You need to do what I advised in #21 before doing this. That is how we transfer your system to a new drive. Or you could start again with a clean install of Win 10. Up to you.

 

Of course. I had already completed all parts of step #21. The hard drive arrived last night so I am good to go. Hoping the install goes smoothly as I've never done one on a All In One.

 

I'm back. Not with good news.
Due to a accident of a drink being spilled on my desktop (I know...that's a no no!) the back up image disc that I had created are useless.
I had to order more DVD in order to create them again. No drink on desk. Went thru the process and first disc is started when I message comes up
that I can't create a back up due to errors on the partition of my hard drive. In short....exclusive lock on EF1 system parition ESP. Try again. So I did and got
the same results. Reached out to a friend and he suggested trying EaseUS ToDo Back and got the same results but in more detail. Error seems to be with Partition 4, 6 & 7. I was clueless.

I don't have a external back up and not sure what to do at this point.
I can't lose everything as I have a great deal of files that I need for my business.
I looked around online to see if there is anyway to save this train wreck.
As always, any help is fantastic.

 

What liquid? If water based it's possible the disc(s) will be ok if gently washed and thoroughly dried out for an hour or two at about 70F. If alcohol they may actually be ok if gently washed first and properly dried. I don't rate your chances of recreating your backup in view of the problems the HDD has.

 

It was hot chocolate. It went everywhere as my computer desk is also my art desk so there are tons of stuff on it. It was a good two hours before I got everything up, wiped and cleaned and didn't think they were usable so I tossed them.

Lesson learned.
So my only other option is to back up everything manually which will take forever.

 

I forgot a do have a external hard drive it is USB 3.0 Hard Drive. 1 TB. I've never used it and completely forgot about it.

So I can back up my folders and images onto this?

 

Yes.

 

Thank you. Just going through folders and such and trashing what I no longer need.
Keeping fingers crossed that is goes smoothly from here on.

 

Eldon & Earthling
I wanted to let you know that the installation of the new hard drive & RAM went smoothly.
Windows installed without a problem after a second try but everything is up and running. Now to install everything that was lost...programs and such.
Only hiccup was I forgot I would lose all my bookmarks....but you can't have everything.

I really can't express how thankful I am for all the help both of your provided during this ordeal. Once again, very appreciative especially all the time and patients you both took. Have a great weekend and hopefully, fingers crossed, you won't see me here for awhile.
Sandra

 

You are welcome.

In future, export your bookmarks to a file. Then you can import them when needed.

 

Pleased you are all sorted. I guard against situations such as yours by imaging my systems once a month, before Update Tuesday. Only takes a few minutes but can save a great deal of angst when trouble strikes.

 

Now that is sound advice you don't see enough of today.
Cheers Earthling.
Plodr has also been the strong voice for this matter!
The sad fact is many don't think about a backup until they need one, but by then of-course its...….