Viasat

Had to go with Viasat.....paying over $100 a month for 25 mbps and unlimited data....until I hit their "limit" of 60 gigs. But all I get is @9 mbps download and when I call to complain, I am told speeds may vary!! And in order to have them send out a tech to trouble shoot THEIR equipment, I have to pay $95. Considering calling the State Att. General, the FCC, BBB, and anyone else I can bitch at. 9 mbps isn't in the ballpark of 25 mbps!! This is the worst crap I have ever experienced!!

 

You always seem to have internet provider issues where you live. it makes me realize how lucky we are. we get good service and have some choices.

 

Had someone come out and he explained they improperly installed the dish. Tree limb directly over it, pointed at a tree and the system is not grounded....which jeopardizes my house and all electrical devices in it. I should sue their ass!!

 

That's for sure! Someone should have to fix it at a minimum!

 

Not going to pay the ransom for them to do a proper install.....which they say is free. I have a surprise for whichever fool they send out.

 

I made them take their equipment.....going to try Nomad internet.

 

Still waiting on nomad to send the equipment.

 

I'm curious, what are you using to get on the internet?

 

My cell phone, but it is limited as to what I can do.

 

Yup. I had to use my cell when we had no power for 2 days earlier this month. (That was when Hurricane then Tropical Storm Ida hit the NE US). Since my plan doesn't include tethering nor a mobile hotspot, I'm forced to stare at a minute screen. I get 6 GB of data which I never come close to using.

 

Can't read some logs on Android.

 

There are times I can't get on ....seems Consumer cellular says it's my location. Nomad may also not work.

 

If only. Seems I can get on in the morning...but not later in the day.

 

Got the Nomad gear.....15 to 22 mbps ....but no streaming on roku!! WTF??

 

Damn Tim....I can't even imagine.
What do you mean you can't stream on Roku? Nothing is showing up or it's freezing out, or what?

https://support.roku.com/article/213122277

 

It seems to have fixed itself. I could get on Roku, but each channel would just sit there "loading". I kept checking and it would say I have very good signal but not connected to internet. Re-did password three times. Then I opened prime video on my laptop...took a while but finally loaded. So stopped with the laptop and tried the TV again....and walla...When I first did a speed check after set up, it was 0.5 mbps....so we moved it around the house and found a place where we get 20 mbps...still wouldn't connect in Roku....until doing the above. Weird.

 

Nomad is working fine. Viasat is still trying to get money out of us...they just sent us a box full of Styrofoam. Nothing else.

 

Yes, I am serious. We sent it back to them.

 

And pay the postage?? LOL...hell no.

 

lmao...why would they send you a box of styrofoam? Did they want you to put cash in it or something?

 

Well, it would seem they couldn't deliver either their speed or their box contents...LOL

 

On Nov. 1st. A UPS truck showed up with an order to pick up a package containing a satellite dish. LOL...next day someone from Viasat called me, admitted the dish was returned on Sept. 10th and then I broke into a rant and told him to SUE ME!!
Have posted this run around on BBB, PissedConsumer, Complaintsboard.com and Ripoffreport.com.

 

Because they keep harassing me, emailing me, trying to charge my credit card. I have reported the situation to the Attorney General of my state. They have 10 days to reply to the Att. General.

 

Update, Viasat has quit harassing me once I got the state Attorney General involve.

Nomad has sent me 4 routers over the last few months because each cell provider craps out...couldn't get speeds high enough to use two laptops at the same time. Some evenings the data speed was too low to stream videos. Totally undependable.

But T-Mobile has started their own service for internet....now getting a constant 20 mbps and paying $50 per month (lifetime) instead of $129 per month with nomad. This is even less than what we paid Windstream.

 

No. No DSL, no fiber. Very limited in choices.