Windows 10 22h2 Very Intermittent Blue Screen

Discussion in 'Software' started by GoshenGeek, Jan 1, 2023.

  1. GoshenGeek

    GoshenGeek Corporal

    System: Windows 10 version 22H2 OS build 19045.2251
    HP laptop 17-by1xxx
    Memory 8GB
    Processor Intel Core i5-8265U

    I get intermittent, maybe one every 2 to 3 weeks, blue screens with no error code. The Windows 10 message on the blue screen says that the system is gathering information about the error, however even if I let it run for an hour, nothing happens - no information appears to have been gathered. Note that I can press the power button on the laptop to shut it off and then press it again to start it normally with no problem. And then it may run fine for weeks until the next blue screen and then I just restart the system and it runs fine.

    What happens when I get the blue screen is that the system appears to start normally and comes up in the account I usually use. I don't have a password on the account so the system enters the account and the normal desktop screen appears. But then after a few seconds, the blue screen appears.

    Note that I have updated Windows 10 with the November Microsoft updates, but NOT with the December updates per info on the AskWoody website that indicates that there may be a problem with the December updates for Windows 10 22H2.

    I have not installed anything new on the system in a long time. I have updated a few apps that indicated that they had updates.

    I ran all of the HP hardware and software diagnostics twice after a blue screen with no errors - all tests passed.

    I ran DISM scanhealth and SFC scannow after a blue screen - neither indicates a problem.

    Event viewer did not list anything that I can use to pinpoint the problem.

    Should I uninstall some apps and see what happens over the long term? However since the blue screen happens so infrequently this process of determining what is wrong could take a very long time.

    Any advice as to what I should do about this?
     
  2. Maxwell

    Maxwell Folgers

    You might find something like this app BlueScreenView: Download BlueScreenView - MajorGeeks to analyse your system to identify details of BSOD (Blue screen of Death). However, this may depend on minidumps being generated for it to analyse.

    It may be a driver compatibility issue, does the Device Manager list any errored devices? Does the infrequent BSOD occur when you plugin or connect any device on an infrequent basis?

    It may not be a software issue, and it may be hardware related. Does the system overheat or has been on for a long continuous time before the crash? A good clean of dust, reset connections, etc. may be required.
     
  3. Maxwell

    Maxwell Folgers

  4. GoshenGeek

    GoshenGeek Corporal

    I read these instructions. It says to "Just go to Start > Settings > Update & Security > Troubleshoot > Find & fix other problems > Blue Screen. Click "Run the troubleshooter" to see if it can identify your problem"
    However under the Find & fix, Blue Screen does NOT display. Maybe Windows does not even know there was a blue screen?
     

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