Random Restarts

I dont have any reason to believe it is a virus, possibly a driver issue. how can i go about diagnosing what could be causing random restarts and lockups?

 

Win 10 Professional 64 Bit

 

Any recent hardware or software changes? Have you checked the Windows Event Viewer or Device Manager (as you mentioned possible driver problem)?

 

This was a new build and it has had the problem from the beginning. but no hardware changes. Ive done the usual windows updates, but I havent installed anything recently that would be a possible trigger. I can find event viewer...my issue is interpreting what it means..LOL. thats where i need the help. I would be happy to pull some logs if that would help!

Thank you for replying!

 

Run OpenHardwareMonitor, check those temps, log them and see if it is heat related. You up to date with drivers and BIOS from the manufacture?
Is it blue screening or just restarting without any 'notification'?

 

I do have the latest bios and chipset drivers from Asus, and it is just restarting without notification. My cooler has an app that runs and monitors temp. the highest the CPU has gotten was 107 degrees fahrenheit.

 

Random from the outset tends to indicate a heat problem...and that's not limited to the CPU. RAM can get hot. Individual bits and pieces of the motherboard can get hot. It can be a royal pain to track down. You may be better off taking it to a fully-equipped computer shop and let them pull their hair out trying to track it down.

 

I did go ahead and download Open Hardware Monitor. I will run the computer as usual. are there logs from the event viewer that you would like to see for more clues?

 

Besides heat could be the power supply, they run fine then under stress exhibit issues too. Seeing anything in the event logs?

 

I dont see an option to create a copy of the log as a whole. what would you suggest as to which log you would like that I might be able to copy and paste? Knowing what to look for in event viewer is new to me so I dont know what to look for.

 

You can right-click in the viewer and select "Save All Events As.." then drop down and select .txt At that I'd just paste it into an AI to look at it.
I doubt there is anything real informative in there if the system is not blue screening... you could get bluescreen view from Nirsoft, to see if it is happening.
You can go back to doing a SFC (system file checker) and a DISM health check.
Can you recreate the situation to make it crash? It is hard to say, heat, power, RAM, unless you have spares to swap out, best take it to a shop.

 

[QUOTE="foogoo, post: 2069817, member: 16427"Can you recreate the situation to make it crash? It is hard to say, heat, power, RAM, unless you have spares to swap out, best take it to a shop.[/QUOTE]

funny thing is, you can be just web browsing and it will do it. but when I was playing Dirt Rally 2.0 with lots of heavy gpu usage, it never had an issue.

 

And this is why the "random" part of this scenario makes it such a PITA to track down and fix. There is a time to take things to the pros, and I believe this is one of them. Per your opening post, it might be some malware, but I'd still lean towards heat. I assume you've done your AV and malware scans, just to be sure?

 

here one report

 

im trying to send filtered reports off event viewer but some of these files are too big (4 MB)

 

ok here we go. had to filter alot out