Trojan help please

Welcome to Majrogeeks!

Now download LSP - Fix

Run LSP-Fix.

Check the Box labeled "I know what I'm doing" and then click on the ou9sound.dll file (in the “Keep” section) to select it.

Then, Select the >> button to move ou9sound.dll into the Remove section.

Now, click the Finish Button. When the Repair Summary box appears, click OK.
If it is already in the Remove section, just click Finish.

Uninstall CounterSpy now since it is only a trial and we are finished with it.

Now Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 8
Java 2 Runtime Environment, SE v1.4.2

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" <--- unnecessary unless you have a remote control for your PCs DVD player.
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe

After clicking Fix, exit HJT.

Now delete any of the ou9sound.dll files or whatever you renamed them to.

Now Run Ccleaner!

Also delete all files in the below folder except ones from the current date (Windows will not let you delete the files from the current day). If you ran CCleaner, it should have already emptied this but your previous log showed it was not emptied. There were about 2300 files using about 150 Megabyte of disk space.
"C:\Documents and Settings\Owner\Local Settings\Temp\

Now attach the a new HJT log

Make sure you tell me how things are working now!

 

Some people seem to run into this problem! Use this Disable/Remove Windows Messengerto remove it.

Why did you skip step 3 of the READ ME? You have Symantec and Antivir install. You must uninstall one of these.

You should also run this ViewpointKiller to remove Viewpoint Media Player

Then attach a new log from ShowNew. How is everything working?

 

Service removals have to be done differently with HJT. If the O23 line is still there, do the below.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Card Adapter
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste NETDown into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT and reboot when it tells you it needs to.

After reboot attach a new HJT log.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome! You log is clean!

Non-Malware Tip!

I would suggest you think about whether you really need C:\Program Files\BigFix\BigFix.exe


It is a massive resource hog. Do you really use it? If not then uninstall it. If you do use it, reconsider whether you want it to always load at startup and only load it when you want to use it.

 

You're welcome!

Yeah there are a lot of malware infections out there whose main purpose is to steal passwords and credit card IDs.

The ou9sound.dll file is known as PSW.Generic2.WKN and the PSW stands for Password Stealer.

You need to also check with all you credit card companies and banks, online companies,....etc where you may do online transactions. It would be in your best interest to change all passwords and for additional security, change them from a different PC or over the phone if possible.