Need Removal Help-Followed Defined Steps

Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


C:\WINDOWS\System32\n?pdb.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKLM\..\Run: [vz8YXH4uh] C:\documents and settings\billy gene\local settings\temp\vz8YXH4uh.exe
O4 - HKLM\..\Run: [VvQWF] C:\documents and settings\billy gene\local settings\temp\VvQWF.exe
O4 - HKLM\..\Run: [u7Xy] C:\documents and settings\billy gene\local settings\temp\u7Xy.exe
O4 - HKLM\..\Run: [p0yp81WI] C:\windows\system32\p0yp81WI.exe
O4 - HKLM\..\Run: [o7yrOCUPm] C:\documents and settings\billy gene\local settings\temp\o7yrOCUPm.exe
O4 - HKLM\..\Run: [Lo] C:\documents and settings\billy gene\local settings\temp\Lo.exe
O4 - HKLM\..\Run: [lMm4zGyC7] C:\documents and settings\billy gene\local settings\temp\lMm4zGyC7.exe
O4 - HKLM\..\Run: [Ijc.exe] c:\windows\system32\Ijc.exe
O4 - HKLM\..\Run: [iGYTExK9] C:\documents and settings\billy gene\local settings\temp\iGYTExK9.exe
O4 - HKLM\..\Run: [bobItk] C:\documents and settings\billy gene\local settings\temp\bobItk.exe
O4 - HKLM\..\Run: [5RRYCN95CGHCGH] C:\WINDOWS\System32\Dkp0h.exe
O4 - HKCU\..\Run: [Gmfsusga] C:\WINDOWS\system32\r?gsvr32.exe
O4 - HKCU\..\Run: [Osus] C:\Documents and Settings\Billy Gene\Application Data\rrup.exe
O4 - HKCU\..\Run: [Ipuhwds] C:\WINDOWS\System32\n?pdb.exe
O4 - HKCU\..\Run: [LooqRfd4i] dswij.exe
O15 - Trusted IP range: 206.161.125.149

After clicking Fix, exit HJT.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

You downloaded the Panda program rather than doing the online scan. Please uninstall it though Add/Remove Programs in the control panel.

Please do a search for these files by going to Start / search and click on advanced to select hidden files and folders. You may have to right click on Start / explore and scroll down to these. Do not do anything with these. Just tell me if they are there, right click on them and tell me what the properties of the files say.
C:\WINDOWS\system32\r?gsvr32.exe
C:\WINDOWS\System32\n?pdb.exe

This one you can delete if found!
dswij.exe

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [crmh.exe] C:\WINDOWS\system32\crmh.exe

After clicking Fix, exit HJT.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.


Now attach new logs for:

* GetRunKey
* ShowNew
* HJT

Be sure to tell us how things are running.

 

Now

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run this Virtumonde aka Trojan Vundo Removal

Now attach the below logs and tell me how the above steps went.

1. Combofix log
2. VundoFix log
3. new GetRunKey log
4. new ShowNew log
5. new HJT

 

We don't need the vundo log, but I do need the others!

 

Try again to attach all the logs rquested including ComboFix.

Next time you have a problem attaching them, exit the Managing Attachments window and try the below (assuming you are using IE as your browser)

1. Click Tools and select Internet Options
2. then on the General tab, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
3. Now click Refresh
4. Now try uploading your attachments again.

If this still does not work tell us how large each file is!

 

Compress the logs into a ZIP file and attach the ZIP. If necessary, make multiple ZIP files.

 

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders left behind by the uninstall:
C:\Documents and Settings\Billy Gene\Local Settings\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Also Uninstall the below software:
Java 2 Runtime Environment, SE v1.4.2_03
Middadle <-- this is malware

Make sure you reboot after uninstalling the above!

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [Porb] "C:\WINDOWS\System32\PPPATC~1\msconfig.exe" -vt ndrv
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)

After clicking Fix, exit HJT

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell us how things are working now!

 

How are you looking for it? It is still there. Use Windows Explorer. Not Windows Search. We only configure Windows Explorer to see hidden & system files in step 2 of the READ ME. Windows Search will not show hidden or system files unless it is provisioned to do so and that is provisioned separately from within the search window.


Are you sure you had HijackThis fix the below lines? I still see them. Did you uninstall CounterSpy first as requested?
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0\bin\jusched.exe
O4 - HKCU\..\Run: [Porb] "C:\WINDOWS\System32\PPPATC~1\msconfig.exe" -vt ndrv
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)

Shutdown AVG Antispyware and then have HJT Fix the above lines again and attach a new HJT log.

Also tell us if you are having any other problems.

 

Yes and no! You did not finish the instructions in my last message and attach the follow up HJT log.

And them, if you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

This is not a topic for the malware forum, but I will give you something to do. If it does not help, you will have to continue looking for help about this in the Software Forum. Goto this link: http://www.kellys-korner-xp.com/top10faqs.htm and click on the Why doesn't Help & Support work questions. Follow those instructions.