Getting Runtime Errors & Found Spyware

There are no signs of malware in your logs other than what CounterSpy already fixed. I suggest running the below rootkit scan. If it does not find anything, I then suggest you post in the Software Forum because you would not be having malware problems.

Using Sophos Anti-Rootkit


It does appear that you never ran CCleaner (doubt that it matters) since the below folder has files as old as Nov 9, 2006:
C:\Documents and Settings\Charles Rodriguez\Local Settings\Temp\

 

Is it set to clean those Temp folders?

I have about 4 PCs running Win2K SP4 and Windows Defender runs fine on them. As far as I know, as long as you have Win2K SP4 it should work.

What problem are you referring too?

Yes you need a real time blocking tool like one of those. You were using Windows Defender which is a blocker as well as a scanner. Windows Defender is far from our tool of preference but it is better than nothing and it is free. If you don't mid paying, Spy Sweeper is one of the best but some people are starting to see it slowing there PC down a lot.

While I did not see any malware, there are a few things I would like you to do. I don't think they will fix your runtime errors but let's see what happens.

First uninstall the CounterSpy trial since we are finished with it and it will expire anyway.

Question: Are you having any problems shutting your PC down or restarting/rebooting?

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Symantec Core LC
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below two Services (if you do not find them or get any errors, just continue):
  • Automatic LiveUpdate Scheduler
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste Symantec Core LC into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below two Services (if you do not find them or get any errors, just continue):
  • Automatic LiveUpdate Scheduler
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\Common Files\Symantec Shared <--- the whole folder
C:\Program Files\Symantec <--- the whole folder

Now run Ccleaner

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp\
C:\Documents and Settings\Charles Rodriguez\Local Settings\Temp\

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!
Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

I got it from Majorgeeks but you are correct that the latest version will no longer support Windows 2K. More bad public relations on Microsofts part. I have not tried my Windows 2K PCs where I have this installed recently (since the new year). It does not matter too much anyway since Windows Defender was a pretty poor program anyway. Better than nothing and it was free, but it went downhill since Microsoft acquired GiantAntispyware and renamed it Microsoft Antispyware. When it became Windows Defender, it took a huge jump in the negative direction. If you are looking for a free program that will block malware, try this: Spyware Terminator

There really wasn't very much found, but if you don't have a realtime blocking tool you are susceptible to more problems.

Try the free program mentioned above for awhile and see how you like it.

Your PC may be too slow to handle Spy Sweeper which is very good but lately has been suffering from Norton/Symantec's disease. However note, to be fair, all good blocking tools (whether they are antivirus, antispyware, or firewalls) will have an effect on performance. The ptoblem is that some of them are worse then the malware they are supposed to protect you from.

You can use MSconfig to experiment, but don't use it as a permanent solution. Either uninstall unnecessary software or permanently remove them from starting up.

No just one. Just a typo from not completely editing one of my procedures to fit your situation

Yes do the below:

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to AOL Spyware Protection Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteAOLService into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT and reboot when it tells you it needs to.

Yes remove all Symantec stuff but first check Add/Remove programs because I see something still installed: Symantec KB-DocID:2003093015493306 If you see anything from Norton or Symantec, uninstall it. If not, make sure you tell me.


Also delete the below folders leftover from CounterSpy and McAfee:
C:\Documents and Settings\Charles Rodriguez\Local Settings\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\McAfee
C:\Program Files\mcafee.com

Also see if you can locate the folder for AOL Antispyware to delete. It should be somewhere like the below:
C:\Program Files\Common Files\AOL\AOL AntiSpyware


Now Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 9
Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment


Are you having any other malware problems?

 

Run thisGetting Uninstall Programs List From The Registry and attach the log. I want to see if we can get rid of the Symantec item I see in your newfiles.txt log.

 

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach a new log from ShowNew.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Looks good! Symantec is gone!

 

You're welcome. Surf safely!

 

You really should not run overlapping scans.

This statement is confusing. If it has not occurred since installing Spyware Terminator, what's the problem. Or do you mean it started occurring since installing Spyware Terminator? Were the overlapping scans your AV and Spyware Terminator? Don't overlap and tell me what happens. Don't run a Spyware Terminator scan.....what happens.


Your second error message is described here: http://support.microsoft.com/kb/293077

 

Okay! Describe what happens when you finishing testing.

 

You are in the wrong forum for that message! Try the Hardware Forum this is not a topic for this forum since it is not malware.

You may just need to run chkdsk /f /r

 

You're welcome. Surf safely!