Installing heatsink/fan combo over CPU

I told baklogic that I didn't do anything with my computer yesterday except change simple font and color settings.

About 1/2 hr ago, I remembered that I connected my all-in-one printer last night. But I went back to a restore point previous to that and it didn't have the DVD drive in My Computer. I checked a bunch of Restore Points and the only Restore Point that has the DVD driver in it was the System Checkpoint on the night that I reinstalled Windows.

 

It says BENQ DEV DD DW 1650
Location 0 (0)

Device Status:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device. I clicked on Troubleshoot and Windows Help & Support Center window popped up but it's blank. I have Windows Help & Support Center started and on automatic in Services.

 

I tried to update the driver but I received the message

 

OK what you should now try to do is select the DVD in the branch ie what you see after clicking the + sign and then right click on it and select uninstall. Then reboot and (hopefully this time Windows will redetect it correctly.

 

I went into the Properties of the BenQ and clicked Troubleshoot again. This time, is says:

 

Rebooting now.

 

Just got back. Windows hasn't detected it. There's still an icon for a floppy drive that isn't really there.

 

I just tried to use the Add New Hardware Wizard. It doesn't list BenQ. The only other option besides manufacturer's names is Standard Infrared Port. I don't know what this is.

 

maybe some screen shots would help. At the device manager screen if you press your "print screen" key on your keyboard and then use paste function in Paint, you can post your screen shot.

 

Go to the BenQ web site and download your driver from there http://www.benq.com

 

Screenshot of Device Manager Attached

 

I attached it but it's 145kb and is too big to attach.

 

Gotcha Denise.

 

I have to pick up my grandson from pre-k . . . I'll be back in 1/2 hr.

Yargwell, if you can give me a url for the drivers for the BenQ, I'd appreciate it. I couldn't find a driver download page. I have a BenQ DVD DD DW1650.

 

The printer ................................
I would say it has a compatability problem.
The benq firmware (driver update should cure it.
The driver listed for your DW1650 DVDRW IS HERE:

http://www.benq.us/support/downloads/downloads.cfm?product=817

This is actually a fimware from benq, - as it is the manufacturers, it is usually safe, providing you follow the directions, to the letter.
As your system is x64, I would prefer further input from Asus, if he is about, as you know about problems with drivers.

 

I remembered someone had said something about not downloading drivers for the DVD Drive when I first started the build. It's on page 4

I said:

And Asus, so very kindly, told me:

So I'm not so sure that downloading drivers for the BenQ is a good idea.

 

Thanks for the URL baclogic. If I can't come up with something else, I'm going to try a reinstall of Windows before I try to update the drivers. I can just picture Asus knocking on my door with a hatchet in his hand, the kind with a long handle and a curved blade at the end of it. :eek

I have all the paperweights that I can use and, as you can tell, I ususally have the strangest problems pop up all the time. I should probably sleep with one eye peeled on my computer.

 

That is why I never offered it before.
Sorry, I have been building my new computer, and just looked in quick to see how you were going.

I cannot stay on-line, I will look back tommorrow

 

I was just thinking . . . I can't reinstall windows because My Computer doesn't recognize the DVD Drive. :banghead

 

Drivers and firmware are two very different entities, Denise, and you are confusing the two. Drivers are used by the OS to control the component properly. Firmware is within the device itself and is like a BIOS. If you mess that up, you have a paper weight. Just be careful and make sure it is the proper firmware and has a fix for what you need. Drivers are safe if you mess them up, you can get rid of them.

To explain more clearly, Asus said you don't need to get drivers because for most any DVD drive, Windows has a generic driver it uses that works. In rare instances this is not the case. You were referring to firmware thinking it was a driver and wanted to add it. This is why Asus explained that to you. If you want to download and install firmware, better make sure it is necessary, it is correct for you device, and you install it right or goodbye device.

This is not some kind of secret intelligence that only Asus knows. This is public knowledge and can be learned by anyone. Hope this clears it up a bit.

 

I haven't read every previous post, but if nothing else works along the line of drivers, a firmware upgrade isn't necessarily a bad idea if you follow what I laid out above. If nothing else works, it may be a good idea to look at your IRQ addresses, particularly for floppy and IDE. I am sure they are correct, but sometimes when there are a lot of devices they can conflict. I doubt that is your problem because you need drivers, but we will cross that bridge if/when we get to it.

So if you need to download a DRIVER and try it- go for it. No harm if it doesn't do it. Just be careful with FIRMWARE.

 

The url that baklogic gave me for the DVD drive is for firmware, not drivers.

http://www.benq.us/support/downloads...fm?product=817



I can't find drivers for it.

I really don't know how to do this or, if I found the addresses, I wouldn't know if they're correct or not.



There've been a lot of ups and downs in building this computer, starting from the very beginning when the backpanel wouldn't come off the way it was supposed to. Then, when everything seemed to be all set, a program ruined it and I had to reinstall Windows because it couldn't be repaired. I worked for over 2 days to get it going again and now 2 pieces of hardware that I installed aren't working and/or My Computer doesn't recognize them, BUT it recognizes something that's NOT there.

I didn't do anything out of the ordinary with the computer and I don't have that much installed in it. My old computer handled 12 ext hdds and 2 int hdds and this one can't handle a printer and a DVD drive at the same time, or maybe it can, but the DVD drive has somehow lost its drivers, but then what about the new floppy drive that I installed that My Computer isn't recognizing? So I'm stuck because I can't use the DVD drive to reinstall Windows and the Biostar Driver and Utility CD.

If I don't properly install the firmware that I've downloaded, I'll ruin the DVD drive (if it's not already ruined) and I have no idea how to install firmware . . . I've never even heard of it, so I don't think that I'll be doing it properly even if I followed the directions to the T because directions are never written properly. I had to tell the HP tech how to connect my printer last night because the manual and the tech's instructions were wrong. The directions for the reinstallation of Windows was wrong. The screens that were supposed to appear didn't appear and screens appeared that weren't mentioned.

And it has me frustrated and I think I should put it aside for a day or two and come back to it when I'm ready to take on the challenges that it's going to throw at me when I pick it up again.

Denise

 

DeniseM, I think you should take a break. Now don't get me wrong, I want that computer up and running, but you have had a tough time with it. I think you have the right idea. Walk away from it for a few days, then look at it again. Sometimes you can't see the forest for the trees.

Take a few days off, I mean, you sat on the stuff for 6 months right? We will be here to help you when you are ready to start again. I get an email every time there is a post in this thread.

Or just get a sledgehammer and tell the computer to work or else...

Eric

 

My frustration is no reflection on any of you. You've all been great and you've helped me more than I could have even hoped. You've all been terrific. But I guess there's a time when a person's patience wears thin and I reached that today with my computer. I'm sorry that I blasted off but it wasn't at any of you . . . it was at ports and drivers and connectors and Windows and programs and cables and screws and disks and manuals and adapters and bits of plastic and my printer and everything that makes up a computer, and the feeling that the computer is never going to work and, if it does, it won't be for a long time.

I appreciate every bit of advice you've given me and I hope you'll come back when I come back in a day or two. I'm going to call BenQ in the meanwhile and hopefully they'll be able to help.

Denise

 

So I guess you did not like the sledgehammer Idea huh? I feel your pain/frustration. I do not think you have lashed out at anyone. Take a break, then jump back in. I will be here, and hopefully some of the smarter members also.

E:cool

 

Thanks for the encouragement Fred

I'm a softy . . . I can't stay mad at my computer for very long and I keep thinking about it. I went into BIOS and the Boot Sequence & Flopy Setup changed. Originally, it was:
1. Ch2 M : ST3320620AS=red
2. Bootable Add-in Cards

I just went in to see what it says, in case I forgot to change something back to the original setting. It now says:
1. Ch2 M : ST3320620AS=red
2. USB-HDDO : ST332062 3QF0B8BQD
3. Bootable Add-in Cards

I moved Bootable Add-in Cards back up to #2 but it didn't resolve the problem.

 

Looks like it is not seeing your DVD drive. I do not know if this will help much but remove the other drives (boot with just the internal hard drive and the DVD) Then see if the computer 'sees' it. Do you have another CD or DVD you can try in the computer?

E

 

This was the condition it was in this morning. I had only the DVD drive and the internal hdd connected when I noticed in My Computer that it said Floppy A. I had gotten the new floppy in the mail a few days ago so I thought if I connected it, it would see the real floppy A and not see the DVD as the floppy A, but it doesn't see either one of them. It sees a floppy A that's not there.

 

I read back over all of the posts again looking for something that could help.

Walter, we had been discussing the reasons why Windows wouldn't boot after I ran PConPoint, but what you had said then relates to BIOS/CMOS, which might also relate to My Computer not recognizing the DVD drive and the floppy drive:

I just did this, rebooted, but My Computer didn't recognize the DVD drive and the floppy drive, so we can rule this out.

I did this also. The hdd is first in the boot order, then the DVD drive, then the floppy drive, so we can rule this out.

This is the set-up:

I don't know what the info means but it might mean something to you.

 

The other settings in BIOS/CMOS are:

If the BIOS/CMOS settings are correct, we can rule them out as the cause of the problem (I think).

Goodnight/good day for now. I'll be back tomorrow (no sooner, I promise)

Denise

 

CURRENT SETTINGS
IDE Channel 0 Master [BENQ DVD DD DW165]
IDE Channel 0 Slave [None]
IDE Channel 1 Master [None
IDE Channel 1 Slave [None}
IDE Channel 2 Master [ST3320620AS]
IDE Channel 3 Master [None]

Drive A [1.44M, 3.5 in.]
Drive B [None]
Halt On [All, But Keyboard]
-------------------------------------------------

Baklogic, Walter or Fred to confirm the below - before you worry about it Denise

SUGGESTED SETTINGS
IDE Channel 0 Master [ST3320620AS]
IDE Channel 0 Slave [None]
IDE Channel 1 Master [BENQ DVD DD DW165]
IDE Channel 1 Slave [None]
IDE Channel 2 Master [None]
IDE Channel 3 Master [None]

Drive A [1.44M, 3.5 in.] (floppy drive)
Drive B [None]
Halt On [All, But Keyboard] (dont even know what this means)

-------------------------------------------------------------
-------------------------------------------------------------

CURRENT SETTINGS
Removable Device Priority - Floppy Disks
Hard Disk Boot Priority
1. Ch2 M. : ST3320620AS
2. USB-HDDO: ST332062 3QF0B8BQD
3. Bootable Add-in Cards


First Boot Device - Hard Disk
Second Boot Device - USB-CDROM (I swapped it from CDROM TO USB-CDROM to see if it would help, no go)
Third - Removable
Boot Other Device [Enabled]
Swap Floppy Drive [Disabled]
Boot Up Floppy Seek [Enabled]

----------------------------------------------------------

SUGGESTED SETTINGS
Removable Device Priority - Floppy Disks
Hard Disk Boot Priority
1. Ch2 M. : ST3320620AS
2. USB-HDDO: ST332062 3QF0B8BQD
3. Bootable Add-in Cards

(may need to check the above if IDE connections are changed)

First Boot Device - Floppy Drive
Second Boot Device - CDROM
Third Boot Device - Hard Disk
Boot Other Device [Enabled]
Swap Floppy Drive [Disabled] (?)
Boot Up Floppy Seek [Enabled]

These are the traditional boot order settings (old school perhaps?)
Im not sure if having the hard drive listed first could potentially cause problems with being able to boot from the other devices if there is a problem with the hard drive ?

 

IDE Channel 0 Master [BENQ DVD DD DW165]
IDE Channel 0 Slave [None]
IDE Channel 1 Master [None
IDE Channel 1 Slave [None}
IDE Channel 2 Master [ST3320620AS]
IDE Channel 3 Master [None]

Drive A [1.44M, 3.5 in.]
Drive B [None]
Halt On [All, But Keyboard]

Denise, I don't know where you quoted this from (I hope this is what you saw in BIOS), but this is perfect. See according to this, BIOS is recognizing all devices. On IDE 0 you have BenQ master and no slave. Other IDE channel 1 is empty. IDE channel 2 and 3 (your SATA ports) have 1 drive (you HDD). This is perfect and BIOS is "seeing" it. It has your floppy as drive A, so it is "seeing" that too. The Halt on just means that BIOS will stop while POSTing if there is an error with the exception of a missing keyboard, I am certain of. Don't mind that attribute.

If you can, go in BIOS and set the boot order to: 1. Floppy, 2. BenQ, 3. HDD.....

Next, in device manager check to see if the drivers are installed ok. If not then that seems like the problem here. I don't remember, but did you find from BenQ any drivers (or did you say you will talk to them)? I think it is a good idea to get a screen shot of your device manager. If it is too big of a file to post here, maybe you can use a image hosting site like photobucket? Then we can have a look there. I know you kept saying something like there is the floppy drive in device manager where the BenQ should be or something of that nature. I really think a screen shot can help us a lot there.

I am thinking you are having nothing more than a driver issue. Do you have service pack 2? If not, get it. If you feel like it, you can uninstall those devices in device manager and shut down. Remove the molex power connector and data cables from both devices and reboot. Shut down again and connect everything back up and see if Windows loads drivers (kind of a start from scratch scenario). If you have done similar to this already and feel this is an exercise in futility, you don't have to do it. If you didn't have SP2, though, then you can just download it and install it then uninstall devices in device manager and then reboot and hopefully Windows finds those drivers (don't worry about disconnecting any of the devices). If you have SP2 already and you tried uninstalling devices in device manager, then you may have to manually find drivers. There is something wrong with this though because I can't see why the generic drivers won't work (that is why I want to see IRQ). Here is a link to the sites to look in and go through until you find a driver (manufacturer's site is best, but if they don't have it then you have to find it elsewhere).

http://forums.majorgeeks.com/showthread.php?t=8870

I would also ask if you could give me your IRQ addresses for devices. You said you did manage to find them. Be careful, but if you could, let me know what they are.

Anyway. I did not go back to re-read every post...there are just so many, so bear with me if I repeated myself or someone else. My best advice is to get some screen shots in to us so we can see what you are referring to a little better because sometimes it is a bit hard to understand exactly what you are seeing. From what I saw a few posts ago, though, your BIOS is "seeing" the BenQ and Floppy drives. You do need drivers. The other longshot I am thinking is the IRQ addresses are wrong and causing conflict between the 2 devices. We can look at that and tell quickly if that's the case. But I think that some of the confusion is coming from all of us trying to "see" in our mind's eye exactly what device manager is showing. That is why I suggested screen shots.

Don't worry, Denise, we are definitely going to solve this thing. It is just a matter of time really. Just stick with it like you have been and don't dare say you should have got a Dell.

Edit- I forgot to mention, and it has probably not a darn thing to do with anything, but did you ever get that ground wire to the chassis, Denise? If not, now may be a good time to take care of that. Anyway, as Fred suggested, take a break if you need. We will be here geeking it up as always anyway. You are doing well I really see some great progress with your learning.

 

Oh yeah....one more thing came to mind. I remember you said that PConPoint was still on your computer when you re-installed your OS. That means you did not reformat. What if since that thing rooted itself, maybe there was damage to other Windows files? Does anyone think that a sfc /scannow could be of any use to this problem? It couldn't hurt but I guess the reinstall would have replaced any bad system files. I am trying to think of anything I can possibly consider.

 

Walter- I always direct Denise to Asus (if he is about) because of the x64 system, and its problem with drivers, and Denise has picked that up - We all know the difference between drivers, and firmware, but the question was asked, so I made sure that I pointed out that it was firmware, and advised not to use it without input from Asus(as explained), but it does not rule anyone out - if you can lead her from here,great!

 

Well you all had a trying night.
I had my sleep.
Good sound advice, and efforts by all.
Summing up.
1 /The format obviously left some files on.- so it was not a complete job.
Pc conpoint was the original culprit (or, new users willingness to accept all deletions)
2/ The dvd problem came after setting up the fax for the printer .
I would say here in lies the conflict.
IRQ,S could well solve the problem, but Denise might find that a bit too involved - I still have some qualms, when reassigning them.BUT TO THOSE OF YOU FAMILIAR WITH REASSIGNING, NO DOUBT AN EASY WAY.
I think that to give Denise a trouble free setup, we ought to look at a complete format, and reinstall- before the completion of her setup.
3/ Has x64 got the same ability to run a "program in compatability mode" ??, as x32 .
If it has, would it not make sense, when re-installing to install the printer in a compatability mode, so as not to cause the same problem, again.
4/ To set a restore point before re-installing the printer .:eek

 

As the DVD is recognised in the Bios, and set to cdrom first, as Waler says, then Denise should be able to insert XP and ,press any button to boot from it.
I would suggest a full format, rather than quick - fellas?

 

Looking around it seems that XP has its own driver for this Benq (as it mostly does)
Microsoft Windows XP 5.1.2600.0 , ( under btc 1650dvdrw), so if deciding against a reformat, sfc / scannow, might just find it....

 

Hi,

I've been up all night trying to sort this out. It's around 7:00 am here so I'll be getting my grandson up and to pre-k, get a couple of errands done, and then get some sleep, but I wanted to answer some of your questions before I do.

I copied the BIOS/CMOS data directly from BIOS/CMOS and didn't translate any of it so you're seeing exactly what I saw.

I haven't gotten any drivers from BenQ yet. I couldn't find drivers. baklogic was good enough to search for me but I'm just as afraid of firmware (due to Asus threat to practically kill me if I touched firmware) as I am of changing BIOS settings.

Service Pack 2 isn't listed in Add/Remove Programs. If it isn't listed as "Service Pack 2" and is listed as a number such as K8914373, I wouldn't know if I have it or not, but I'll check on that later also.

I attached the ground wire to the chassis right after I read your post.

Device Manager:
The BenQ driver shows up in Device Manager but when I click on the +, the next icon of the drive has a yellow box with an exclamation point in it. It also lists 2 Disk drives:
1. ST332062 3QF0B8BQ USB Device
2. ST3320620AS
I've been getting a message that states that I can't have 2 of the same thing running at the same time. I can get the exact message to you later also.

Just to give you an idea for now, also in Device Manager, Floppy disk controllers, floppy disk drives, Imaging devices, and IDE ATA/ATAPI controllers are listed.

I didn't have the floppy drive installed until this morning when the BenQ drive was no longer listed in My Computer. I thought that installing it would help but it didn't.

PConPoint was still in my computer after I got it up and running again. It was the only file left on my drive besides Windows. I deleted the file from Program Files but I left the unzipped file in a folder.

When I get up, I'll:

Go into BIOS and set up the boot order as: 1. Floppy, 2. BenQ, 3. HDD (I knew BIOS was going to be a nightmare for me.)

Get a screen shot of Device Manager and figure out a way to get it to you.

Get you the IRQ addresses

Download and install SP2, uninstall the devices in Device Manager, shut down, remove the power connectors and data cables from both devices, reboot, shut down again, connect everything back up and see if Windows loads the drivers. If it doesn't, I'll try to find a driver at the url you gave me.

I'm not sure if the driver problem came up after I installed the printer. I didn't notice the drive missing from My Computer but the more I think about it, it could very well have been because I didn't need it for anything until this morning.

But I gotta get moving for the day now and I'll be back at around 6 pm EST (-5 GMT).

A Dell . . . pfffft!

 

Sleep helps clear the mind.

 

I think backlogic has a good point. A format and reinstall, with a restore point made once it is updated and before the printer is installed sounds like the easiest way. You up for yet another format and reinstallation of windows DeniseM? I am sure there is some way to fix it without a format, but with it 'seeing' a drive that is not there, and not 'seeing' a drive that is hooked up, sounds like something is screwy in windows land.

Denise, maybe you need to send ole Bill Gates a donation...

And the BIOS is your friend. Just be careful when making changes. If in doubt, write down the settings before you change anything. Oh, well, you will get used to the BIOS when you get it up and running and then start overclocking that bad boy right!:cool

E

 

Do not try the firmware, I really should not have given it to you, at this stage - You have the intelligence to remember by your experiences, and learn by your mistakes - that is a great asset.
Walter has given you IRQ advice, and you will not go wrong, if you canfollow his instructions.
Fred checked out your boot sequence, and Walter confirmed your original setup for boot sequence was there.
Wait till you get more from Walter, Asus, and Fred, and perhaps Yargill, - otherwise follow Walters direction, .See you Later.

 

Well I found one or two places but they do appear to be firmware drivers:

http://drivers.softpedia.com/get/FIRMWARE/Benq/Benq-DW1650.shtml
and
http://www.opendrivers.com/driver/235758/benq-dw1650-dvd-rw-firmware-bcib-win98se-me-2000-xp-free-download.html

But wait and see if the others come up with any other suggestions first.

 

I agree with that. Considering that you don't have too much added and you are getting some problems that are becoming difficult to troubleshoot all around, I think, if possible Denise, that a reformat and reinstall would be great because we would be working with a known good Windows and your computer would be in a known state. I would say, though, right after you do that get SP2. I believe it has many updated Windows drivers. I guess it is up to you, but 3 of us agree that a reinstall isn't a bad idea.

 

My comments had nothing to do with you. I saw some confusion on her part and I wanted to help out. I'll tell you what, though, I won't interject from here on unless Denise specifically asks for my help. It's probably a bad idea to have 3 or 4 or 5 chefs in the kitchen at once anyway. Good luck, my man.

 

Walter, sorry mate, but I was not sniping, it is not my way, at all.
Please keep on the ball, You know more abour IRQ'S than I do for one thing, and your input has helped all the way through.
I only thought that we might get Denise a little rattled, as she is aware of the dangers ( until she uses it a few times ) of altering the Bios, but has the sense to double, and triple check what we ALL try to explain, and I just felt that altering the IRQ'S made her a little nervous, so I do not disagree with your trying to go through it with her - by all means I think that she was left with the two choices, and yours might solve it quickly, I just asked everyone --
You done great man, don't fold, could be the winning hand

 

No problem, Baklogic, I wasn't trying to be an a** either, but I think you are right in 2 ways. First we are confusing her with each of us telling her to do so many different, and some complicated, things. Second, if this was my system, I would just reformat and reinstall just like you and Fred advised.

BIOS is recognizing devices. Think about it...how would anyone load OS or RAID drivers if these drives weren't plug n play? Also, from those last reports I looked at, you can see BIOS "sees" your devices. So, I think something is up with Windows. My best advice...reformat, reinstall OS (with all devices connected), load all your necessary drivers, get SP2 if you don't have it. Go through process again with known good Windows in a known state. Maybe a screen shot or 2 could help (if Windows still won't load drivers) because sometimes the way things are described are confusing and that would show us exactly what we are looking at. If that doesn't solve issue, then I would say we can progress a lot more easily from there. Then we could further troubleshoot. Anyway, like I say, do what you will and whatever advice you decide to take, I hope it works out.

 

I'm sorry to have caused a stir here. I think that all the advice that all of you have given me has been excellent! :clap

It seems that there's a concensus of opinion that I should reformat the drive and I think that's the best way to go also. Clean the slate and start from scratch so that there's no residue left and nothing that can complicate the routine of the programs. I liked the registry cleaners but I don't look at the files that they choose for deletion because I wouldn't know which ones I should delete and which ones I shouldn't. I expected the software writers to have done their part by writing the script (or whatever it's called) so that it wouldn't damage Windows and the other programs/files in my computer. RegSeeker was great but they don't have a 64X version yet. I purchased Max Registry Cleaner and it did a great job on my 32-bit system but even though I now have the X64 program, I believe that it has damaged files/programs in my pc in some way because it's slowed down tremendously. The only other programs that I've run are programs that don't delete anything, such as defragmenter, Dial-a-fix to flush dns and sfc and Process Idle Tasks. I also use CCleaner. So even though I paid for Max Registry Cleaner, I won't be using it again and I'll be changing the settings in CCleaner so that it cleans things that are disposable, such as cookies, temporary files, etc.

I tried to change the boot sequence in Advanced BIOS but the choice for first boot device didn't include the floppy drive. The only choices were Removable, Hard Disk, CDROM, USB-CDROM, Legacy Lan, and Disable, so I didn't change anything.

Regarding the installation of my printer, it requires the use of the printer's X64 driver and Windows Hard Disk Wizard. The printer driver needs Windows Hard Disk Wizard to finish prior to it being able to finish. The manual says the opposite but I could wait from now till doomsday and the printer's driver won't finish before Microsoft. I don't know if the problem is caused by the two parts of the drivers not recognizing each other, and Windows not knowing wich one to use. (Or whatever?) But how that affected my DVD drive and my floppy drive is a mystery to me.

I went to the Microsoft Update site and clicked on SP2 but it looked for updates that I needed and SP2 wasn't one of them. Everytime I clicked to download SP2, it wouldn't do it.

Lastly, in my last post, I referred to "this morning." Because I hadn't slept all night and I was very sleepy, I called Tuesday "this morning." I installed the floppy drive on Tuesday (or was it Monday?), but not today (Wednesday).

So, if we can do a reformat, I'd like to start on that. I have no idea how to do it now because My Computer doesn't recognize the DVD drive and therefore doesn't recognize the Windows disk. I went into Disk Management but when I highlighted the C drive, the option to format is grayed out. So if you can tell me how to do that, I'll get on it.

I'm really getting to like you guys a lot and I don't want you to be on the outs with one another because of my computer. It's not worth it. But the input from all of you is very valuable to me. :grouphug

Denise

 

You didn't cause a stir at all, that's between me and Baklogic. I'm going to kind of take a step back and let Baklogic et al take it from here- he will get it done I'm sure. Like I say, you are going to get it done, it is just a matter of time. Keep plugging away and I wish you luck. If you need anything from me, just ask please.

 

DeniseM, we are all on your side. Sometimes we don't all agree. And this is a long thread, hard to read all those posts we have made!

Does your BIOS 'see' the DVD drive? If it does, I would go ahead and format that computer and get the upgrades.

If you have any doubts about it seeing the drive, put the windows disk in and reboot. If you get into windows, let us know, it you get to the windows install screen, the DVD should be good.

Just in case you have a bad DVD drive, have another drive (CD maybe) ready for the format and reinstall. Just set the Bios to boot from the DVD/CD drive first.

We may set a record for the number of pages to get a computer up, but we WILL get it going!

E :cool

 

That's bad news Walter Please feel free to step in anytime. Agreeing to disagree is a God given right. This is a wonderful topic and probably the first of its kind . . . the building and pitfalls of building a computer in depth, from the viewpoint of a newbie who didn't know a port when she saw one (especially the 4-pin port, ). Nothing like this post is in any guide and I'm sure a lof of people will turn to it when they do a search for any part of a computer since every part is mentioned in this topic, and reading the different opinions and ways to do things is one of the best parts about this post. I'm sure that not everyone wants to do things the way I did things, such as not wanting to post before I installed Windows, and there are so many different types of motherboards, cases, etc, that if one way doesn't work, another way might, and it's just about all right here.

Denise