Please Help !!!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by nikkilj, Feb 24, 2007.

  1. nikkilj

    nikkilj Private First Class

    hi please can someone help?
    i have recently been getting IE7 windows appearing constantly ever since i went on this site.
    norton keeps detecting that i have been infected with Trojan.Vundo an various other stuff.
    i have gone through the Read and Run Me First guide which has taken forever as my computer wouldnt boot into normal mode just safe mode but now thats sorted.
    here are my first logs.:)
     

    Attached Files:

  2. nikkilj

    nikkilj Private First Class

    here are the next logs
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please uninstall these thru add/remove programs:
    J2SE Runtime Environment 5.0 Update 10"
    "DisplayName"="J2SE Runtime Environment 5.0 Update 11
    VSAdd-in for Internet Explorer

    Reboot and install:
    Java Runtime 6

    Continue by downloading a tool we will need - Pocket KillBox

    Save it to its own folder somewhere that you will be able to locate it later.

    Vundo http://forums.majorgeeks.com/showthread.php?t=74267
    Please download VundoFix.exe to your desktop.

    * Double-click VundoFix.exe to run it.
    * Click the Scan for Vundo button.
    * Once it's done scanning, click the Remove Vundo button.
    * You will receive a prompt asking if you want to remove the files, click YES
    * Once you click yes, your desktop will go blank as it starts removing Vundo.
    * When completed, it will prompt that it will reboot your computer, click OK.
    * Please post the contents of C:\vundofix.txt and a new HiJackThis log.

    Note: It is possible that VundoFix encountered a file it could not remove.
    In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the
    Scan for Vundo button." when VundoFix appears at reboot.


    Now run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:

    * Delete on Reboot
    * then Click on the All Files button.*(or on the folders option)*
    * Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\fsvecfdb.exe
    C:\WINDOWS\system32\mlljk.dll
    C:\WINDOWS\system32\rqronnl.dll
    C:\WINDOWS\system32\rqrpqon.dll
    C:\WINDOWS\system32\hjjlm.ini
    C:\WINDOWS\system32\kjllm.ini
    C:\WINDOWS\system32\porlnidn.ini

    * Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    * Click the red-and-white Delete File button. Click the unregister dll's box .Click Yes at the Delete on Reboot prompt.

    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

    If Killbox does not reboot just reboot your PC yourself.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {46A4E9D9-B30E-452A-8157-DBBEC8573B03} - C:\Program Files\VSAdd-in\VSAdd-in.dll (file missing)
    O2 - BHO: (no name) - {6CE2DFB6-EC5A-49E6-85AB-D4580B7AB91A} - C:\WINDOWS\system32\mlljk.dll
    02 - BHO: (no name) - {C47A9554-195A-4769-9B13-04F15B450A39} - C:\WINDOWS\system32\rqrpqon.dll G
    O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\whffulkq.dll (file missing)
    O3 - Toolbar: &VSAdd-in - {74DD705D-6834-439C-A735-A6DBE2677452} - C:\Program Files\VSAdd-in\VSAdd-in.dll (file missing)
    O20 - Winlogon Notify: mlljk - C:\WINDOWS\system32\mlljk.dll G
    O20 - Winlogon Notify: rqrpqon - C:\WINDOWS\SYSTEM32\rqrpqon.dll

    After clicking Fix, exit HJT.

    Now attach new logs for:

    * GetRunKey - please download the current version first!
    * ShowNew
    * HJT

    Be sure to tell us how things are running.
     
  4. nikkilj

    nikkilj Private First Class

    i have uninstalled everything you told me to but cannot uninstall
    VSAdd-in for Internet Explorer it wont let me
    and i also keep getting the message that
    c:\windows\system32\ndinlrop.dll is missing.
     
  5. nikkilj

    nikkilj Private First Class

    here are the log files for vundo and HJT
     

    Attached Files:

  6. nikkilj

    nikkilj Private First Class

    i did pocket killbox but it didnt do all of the things i copied and i made sure i had selected them alkl the ones it didnt do were
    C:\WINDOWS\system32\kjllm.ini
    C:\WINDOWS\system32\fsvecfdb.exe
    C:\WINDOWS\system32\mlljk.dll

    it did the others fine.

    i did the HJT like you said but some stuff wasnt there
    O2 - BHO: (no name) - {46A4E9D9-B30E-452A-8157-DBBEC8573B03} - C:\Program Files\VSAdd-in\VSAdd-in.dll (file missing)
    O2 - BHO: (no name) - {6CE2DFB6-EC5A-49E6-85AB-D4580B7AB91A} - C:\WINDOWS\system32\mlljk.dll
    O20 - Winlogon Notify: mlljk - C:\WINDOWS\system32\mlljk.dll G
     
  7. nikkilj

    nikkilj Private First Class

    i have done the rest of the logs here they are
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please print these instructions out, or write them down, as you can't read them during the fix.

    Download and Install RogueRemover Free http://www.majorgeeks.com/RogueRemover_d5360.html

    Run RogueRemover and select Scan and the program will walk you through the remaining steps.

    Remove:
    VSAdd-in if found and any other that it finds.
    Then:

    Step 1:
    Download SmitfraudFix (c) S!Ri http://siri.urz.free.fr/Fix/SmitfraudFix.zip
    Extract the content (a folder named SmitfraudFix) to your Desktop.

    Open the SmitfraudFix folder and double-click smitfraudfix.cmd
    Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
    Please copy/paste the content of that report into your next reply.

    Do NOT run any other option other than 1

    Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
    http://www.beyondlogic.org/consultin...rocessutil.htm

    Step 2:
    Next, reboot your computer in Safe Mode by doing the following:
    1) Restart your computer
    2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
    3) Instead of Windows loading as normal, a menu should appear
    4) Select the first option, to run Windows in Safe Mode
    5) Choose your usual account.
    Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
    Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

    You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

    The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

    The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
    A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
    The report can also be found at the root of the system drive, usually at C:\rapport.txt

    Warning: running option #2 on a non infected computer will remove your Desktop background.

    Reboot

    Follow the directions for Virtumonde aka Trojan Vundo Removal procedure.

    Post the Following Logs:
    1. rapport.txt from SmitFraudFix
    2. ShowNew
    3. GetRunKey
    4. HijackThis
     
  9. nikkilj

    nikkilj Private First Class

    here is the report of smitfraudfix

    SmitFraudFix v2.144

    Scan done at 11:44:52.87, 26/02/2007
    Run from C:\Documents and Settings\Owner\Desktop\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
    The filesystem type is NTFS
    Fix run in normal mode

    »»»»»»»»»»»»»»»»»»»»»»»» hosts


    »»»»»»»»»»»»»»»»»»»»»»»» C:\


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Owner


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Owner\Application Data


    »»»»»»»»»»»»»»»»»»»»»»»» Start Menu


    »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Owner\FAVORI~1


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


    »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components



    »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll


    »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
    "AppInit_DLLs"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "System"=""


    »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32-huy32


    »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


    »»»»»»»»»»»»»»»»»»»»»»»» End
     
  10. nikkilj

    nikkilj Private First Class

    here is the other report
    SmitFraudFix v2.144

    Scan done at 11:52:15.34, 26/02/2007
    Run from C:\Documents and Settings\Owner\Desktop\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
    The filesystem type is NTFS
    Fix run in safe mode

    »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll

    »»»»»»»»»»»»»»»»»»»»»»»» Killing process


    »»»»»»»»»»»»»»»»»»»»»»»» hosts


    127.0.0.1 localhost

    »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

    GenericRenosFix by S!Ri


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


    »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "System"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

    Registry Cleaning done.

    »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll


    »»»»»»»»»»»»»»»»»»»»»»»» End

    my computer was not infected as i hae no desktop background now but there is somegtting popups and noron keeps detecting Trojan.vundo and infostealer it also says its in systemvolume which i ave noticed it is in my computer but the iconlooks faded along with other things i dunno if this helps
     
  11. nikkilj

    nikkilj Private First Class

    i have dun vundo again it found 3 different 1s sez there gone.

    but i got this message agen from norton it says

    Object name: C:\DOCUME~1\Owner\...\jcmjqjsb.dll
    virus name: Infostealer
    actiontaken: the file was automaticly deleted

    but it keeps coming back same as

    Object name: C:\DOCUME~1\Owne...\dhnqfrwp.exe
    virus name: Trojan.Vundo
    action taken: the file was automaticaly deleted
    the trojan vundo keeps popin up but aftr the ''owne...\ its always different
    also when i am typing the compter freezes for a couple of seconds

    here are wat you asked for aswell
     

    Attached Files:

  12. nikkilj

    nikkilj Private First Class

    here is the HJT log
     

    Attached Files:

  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {3E780D1C-DB3C-478A-A361-21391D685C1B} - C:\WINDOWS\system32\jkkji.dll (file missing)
    O2 - BHO: (no name) - {7A0A9DB8-C834-4C24-9A8A-2463DCB829BD} - C:\WINDOWS\system32\vturp.dll
    O2 - BHO: (no name) - {A2C4B724-F4A7-4131-9B3B-53BBB3D13483} - C:\WINDOWS\system32\mlljk.dll (file missing)
    O2 - BHO: (no name) - {C47A9554-195A-4769-9B13-04F15B450A39} - C:\WINDOWS\system32\rqrpqon.dll
    O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} (VideoEgg ActiveX Loader) - http://update.videoegg.com/Install/Windows/Initial/VideoEggPublisher.exe
    O20 - Winlogon Notify: rqrpqon - C:\WINDOWS\SYSTEM32\rqrpqon.dll G
    O20 - Winlogon Notify: vturp - C:\WINDOWS\system32\vturp.dll

    After clicking Fix, exit HJT.


    Run VundoFix

    * Double-click VundoFix.exe to run it.
    * Put a check next to Run VundoFix as a task.
    * You will receive a message saying Vundofix will close and re-open in a minute or less. Click OK.
    * When VundoFix re-opens, click Scan for Vundo button.
    * Once the scan is complete, right-click inside the listbox (white box) and click Add more files
    * Copy & paste the entries below into the top 2 boxes:
    C:\WINDOWS\system32\vturp.dll
    C:\WINDOWS\system32\prutv.ini
    C:\WINDOWS\system32\rqronnl.dll
    C:\WINDOWS\system32\rqrpqon.dll
    C:\WINDOWS\system32\porlnidn.ini
    C:\WINDOWS\system32\hjjlm.ini
    C:\WINDOWS\system32\kjllm.tmp

    * Click Add Files and click Close Window.
    * Click the Remove Vundo button.
    * You will receive a prompt asking if you want to remove the files, click YES.
    * Once you click yes, your desktop will go blank as it starts removing Vundo.
    * When completed, it will prompt that it will shutdown your computer, click OK.
    * Turn your computer back on.
    * Please post the contents of C:\vundofix.txt and a fresh ShowNew, GetRun and HiJackThis log.
     
  14. nikkilj

    nikkilj Private First Class

    i did the HJT but the vturp one wasnt there but one similar.
    i am doing vundo fix now and you said to copy and paste into the first 2 boxes what do you mean? do them 1 by 1 because i tried pasting more than 1 in but it wouldnt work.
    thanks nikki
     
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do these two first ...we'll come back and do the rest again.
    C:\WINDOWS\system32\vturp.dll
    C:\WINDOWS\system32\prutv.ini
     
  16. nikkilj

    nikkilj Private First Class

    i did what you said the
    prutv.ini was already there.
     
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach those logs.
     
  18. nikkilj

    nikkilj Private First Class

    here are the logs you wanted
     

    Attached Files:

  19. nikkilj

    nikkilj Private First Class

    heres the other
     

    Attached Files:

  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:

    * Delete on Reboot
    * then Click on the folders option.
    * Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\Program Files\VSAdd-in

    * Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    * Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

    If Killbox does not reboot just reboot your PC yourself.

    Please reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
    Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
    You will first be presented with a warning and a list of forums to seek help at.

    At this point press enter one time.
    Next you will see:
    At this point please type the following file path (make sure to enter it exactly as below!):
    C:\WINDOWS\system32\rqronnl.dll

    Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
    Next you will see:
    At this point please type the following file path (make sure to enter it exactly as below!):
    C:\WINDOWS\system32\rqrpqon.dll

    Continue this with each of the remaining items:
    C:\WINDOWS\system32\kjllm.tmp
    C:\WINDOWS\system32\hjjlm.ini
    C:\WINDOWS\system32\porlnidn.ini
    C:\WINDOWS\system32\vybeg.ini
    Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
    The fix will run then HijackThis will open.
    In HijackThis, please place a check next to the following items and click FIX CHECKED:

    O2 - BHO: (no name) - {100009FA-27B4-4F69-8883-4A3FCBB83AA8} - C:\WINDOWS\system32\gebyv.dll
    O2 - BHO: (no name) - {4E2E7171-F46F-4C24-AF01-ED72F4CA6CB5} - C:\WINDOWS\system32\vturp.dll (file missing)
    O2 - BHO: (no name) - {C47A9554-195A-4769-9B13-04F15B450A39} - C:\WINDOWS\system32\rqrpqon.dll
    O20 - Winlogon Notify: gebyv - C:\WINDOWS\system32\gebyv.dll G
    O20 - Winlogon Notify: rqrpqon - C:\WINDOWS\SYSTEM32\rqrpqon.dll

    After clicking Fix, exit HJT.

    Reboot your computer and Copy a new HijackThis log and the vundofix.txt file from the vundofix folder into this topic.
    Also attach a new ShowNew log.
     
  21. nikkilj

    nikkilj Private First Class

    i cannot find KillVundo.bat all i have is vundo.exe which i downloaded from this website wot should i do as it just brings up a white box with scan for vundo and remove it.
     
  22. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  23. nikkilj

    nikkilj Private First Class

    i cannot do this
    [/QUOTE]Once in safe mode open the VundoFix folder and doubleclick on KillVundo.bat
    You will first be presented with a warning and a list of forums to seek help at.

    At this point press enter one time.
    Next you will see:

    Quote:
    Type in the filepath as instructed by the forum staff
    Then Press Enter, Then F6, Then Enter Again to continue with the fix.

    At this point please type the following file path (make sure to enter it exactly as below!):
    C:\WINDOWS\system32\rqronnl.dll

    Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.
    Next you will see:

    Quote:
    Please type in the second filepath as instructed by the forum staff
    Then Press Enter, Then F6, Then Enter Again to continue with the fix.

    At this point please type the following file path (make sure to enter it exactly as below!):
    C:\WINDOWS\system32\rqrpqon.dll

    Continue this with each of the remaining items:
    C:\WINDOWS\system32\kjllm.tmp
    C:\WINDOWS\system32\hjjlm.ini
    C:\WINDOWS\system32\porlnidn.ini
    C:\WINDOWS\system32\vybeg.ini
    Press Enter, then press the F6 key, then press Enter one more time to continue with the fix.[/QUOTE]

    i did the instructions of add file to vundo that you said but it isnt anything like what you have instructed me to do all i have is vundofix.exe there is no .bat fle with it or anything else and like i said before there is just a white box with 2options scan for vundo and remove vundo if i click inside the box i an add more files there isnt anything to do with a message at the beginning am i doing something wrong???
     
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just run the .exe file again ..let's see if it picks up those items.
    Then post the resulting log with a new
    ShowNew
    GetRun
    HJT
     
  25. nikkilj

    nikkilj Private First Class

    here are the logs you wanted
     

    Attached Files:

  26. nikkilj

    nikkilj Private First Class

    the other 1
     

    Attached Files:

  27. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download Your Uninstaller! 2006 5.0.0.256, save to desktop and install.

    Locate VsAdd-in and uninstall this way. Probably would be better to do this In Safe Mode.

    Now run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:

    * Delete on Reboot
    * then Click on the folders option.
    * Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\cvslacmq.dll
    C:\WINDOWS\VSAdd-in\VSAdd-in.dll
    C:\WINDOWS\system32\rqronnl.dll
    C:\WINDOWS\system32\rqrpqon.dll
    C:\WINDOWS\system32\pmnnm.dll

    * Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    * Click the red-and-white Delete File button. Click the box to unregister the .dll's. Click Yes at the Delete on Reboot prompt.

    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

    If Killbox does not reboot just reboot your PC yourself.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {1C661191-B16F-4D4F-86C0-B47C4D58D93D} - C:\WINDOWS\system32\gebyv.dll (file missing)
    O2 - BHO: (no name) - {38725035-80DD-416A-B513-63921D037A65} - C:\WINDOWS\system32\pmnnm.dll
    O2 - BHO: (no name) - {4E2E7171-F46F-4C24-AF01-ED72F4CA6CB5} - C:\WINDOWS\system32\vturp.dll (file missing)
    O2 - BHO: (no name) - {C47A9554-195A-4769-9B13-04F15B450A39} - C:\WINDOWS\system32\rqrpqon.dll
    O2 - BHO: (no name) - {CEF831A6-0ECB-4BD5-AE9D-8984CEA4C9E8} - C:\WINDOWS\system32\mljgh.dll (file missing)
    O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\cvslacmq.dll (file missing)
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://atlantis9.bigfishgames.com/Reef/en_trijinx/online/trijinx/TriJinx.1.0.0.55.cab
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.bigfishgames.com/online/chainz2/mjolauncher.cab
    O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://atlantis8.bigfishgames.com/Reef/en_feedingfrenzy/online/SproutLauncher.cab
    O16 - DPF: {DBA8E419-0D5F-439B-A3CC-D01C768D9B51} (DVCDownloaderControl Object) - http://atlantis9.bigfishgames.com/Reef/en_thedavincicode/online/DVCDownloaderControl.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://atlantis7.bigfishgames.com/Reef/en_zuma/online/popcaploader_v10.cab
    O20 - Winlogon Notify: pmnnm - C:\WINDOWS\system32\pmnnm.dll
    O20 - Winlogon Notify: rqrpqon - C:\WINDOWS\SYSTEM32\rqrpqon.dll
    After clicking Fix, exit HJT.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

     
  28. nikkilj

    nikkilj Private First Class

    i did everything like you said but i couldnt find vsaddin as i must of deleted it when i tried yesterday so i couldnt do that part and i did get a PendingFileRenameOperations prompt but carried on like u said but as soon as i did the HJT norton informed me Trojan.vundo had been found yet again:( and i am still having pop ups
    OMG am i ever gunna sort this :cry
    do you want the HJT log, runkeys and shownew logs??
     
  29. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, post those logs and also please post exactly what Norton is reporting ...
     
  30. nikkilj

    nikkilj Private First Class

    here are the logs
     

    Attached Files:

  31. nikkilj

    nikkilj Private First Class

    so far today a norton warning hasnt popped up but i suppose i havent been on long enough (5mins lol) but i went into the bit called log files and it shows that there is loads of detections, and that its been found and deleted or repaired.
    But when the message comes up it basicly says Trojan.vundo or Infostealer has been found it has been deleted or repaired.
    i have took a screen print to show you but it wont wrk as its too big, i tried to make it smaller but cant make it small cos you wont be able to see it
     
  32. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    First let's remove an NT Service still trying to load from Norman Antivirus.
    • Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
    • On the page that opens, scroll down to Norman API-hooking helper
    • then right click the entry, select Properties and press Stop Service.
    • When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
    • Click OK until you get back to Windows.
    • Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
    • At the lower right, click on the Config button
    • Then click the Misc tools button
    • Select Delete an NT Service
    • Copy/pasteNipSvc into the box that opens, and press OK
    • If you receive any error messages just ignore them and continue.
    • Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.
    Continue by downloading another tool we will need

    - Process Explorer

    Extract it to its own folder somewhere that you will be able to locate it later.

    Make sure you have rebooted in Normal Mode (do not open any other processes)

    It is would also be a good idea to shutdown Norton Antivirus before doing the below to avoid having it get in the way of our removal steps.

    Also make sure that one and only one Internet Explorer browser is opened up

    - Run Process Explorer

    In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

    Once you see this screen click on each instance of pmnnm.dll once and then click the kill button. After you have killed all of the pmnnm.dll under winlogon click ok. (If you do not find the dll, just continue on.)

    Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
    rqrpqon.dll

    Next double click on explorer.exe and again click once on each instance of pmnnm.dll and kill it. (If you do not find the dll, just continue on.)

    Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
    rqrpqon.dll

    Next double click on iexplore.exe and again click once on each instance of pmnnm.dll and kill it. (If you do not find the dll, just continue on.)

    Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
    rqrpqon.dll

    Now just exit Process Explorer.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {1C661191-B16F-4D4F-86C0-B47C4D58D93D} - C:\WINDOWS\system32\gebyv.dll (file missing)
    O2 - BHO: (no name) - {4E2E7171-F46F-4C24-AF01-ED72F4CA6CB5} - C:\WINDOWS\system32\vturp.dll (file missing)
    O2 - BHO: (no name) - {C47A9554-195A-4769-9B13-04F15B450A39} - C:\WINDOWS\system32\rqrpqon.dll
    O2 - BHO: (no name) - {CEF831A6-0ECB-4BD5-AE9D-8984CEA4C9E8} - C:\WINDOWS\system32\mljgh.dll (file missing)
    O2 - BHO: (no name) - {DEFB143E-0F21-49ED-9E48-7DA6F5361349} - C:\WINDOWS\system32\pmnnm.dll
    O2 - BHO: (no name) - {E03C740E-BB24-4d3c-B92A-6F84DE1DD99C} - C:\WINDOWS\system32\cvslacmq.dll (file missing)
    O20 - Winlogon Notify: pmnnm - C:\WINDOWS\system32\pmnnm.dll
    O20 - Winlogon Notify: rqrpqon - C:\WINDOWS\SYSTEM32\rqrpqon.dll

    After clicking Fix, exit HJT.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now run Pocket Killbox by doubleclicking on killbox.exe
    • select File, Cleanup, Delete All Backups
    • Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    • Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:
    • Delete on Reboot
    • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\pmnnm.dll
    C:\WINDOWS\system32\rqronnl.dll
    C:\WINDOWS\system32\rqrpqon.dll
    C:\WINDOWS\system32\kjllm.tmp
    C:\WINDOWS\system32\hjjlm.ini
    C:\WINDOWS\system32\mhdmhqvk.ini
    C:\WINDOWS\system32\mnnmp.ini
    C:\WINDOWS\system32\porlnidn.ini
    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.
    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

    If Killbox does not reboot just reboot your PC yourself.

    Now run Ccleaner!

    Now attach the below new logs and tell me how the above steps went.

    1. GetRunKey
    2. ShowNew
    3. HJT
    Make sure you tell me how things are working now!
     
  33. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK, lets try this (hang in there):
    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Now:
    1. Download VirtumundoBegone and save it to your desktop.

    2. Now reboot into Safe Mode.

    1. This can be done tapping the F8 key as soon as you start your computer

    2. You will be brought to a menu where you can choose to boot into safe mode.

    3. Select safe mode with networking using your arrow keys on the keyboard and then press enter.

    4. When you computer reaches the desktop make sure you log in as the same user which you had performed the previous steps,

    3. Once you are logged into safe mode, double-click VirtumundoBeGone.exe file you just downloaded and follow the instructions.

    4. Exit when it has finished, and reboot back to normal mode.

    Attach a new:
    RunKeys
    HJT
     
  34. nikkilj

    nikkilj Private First Class

    i did as you said here are the logs im nt sure if u want the virtumundo log aswell so i attached it neway
    also i got a msg when i logged on saying rundll missing.
     

    Attached Files:

  35. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You forgot the ShowNew log but thus far it looks like the procedure I gave you probably worked.

    Or perhaps you did not even follow the procedure I gave you since I still see the Norman service.

    You still need to attach a ShowNew log anyway.


    I still see this too!
    O4 - HKLM\..\Run: [DllRunning] rundll32.exe "C:\WINDOWS\system32\sftytneu.dll",setvm
     
  36. nikkilj

    nikkilj Private First Class

    sorry, you and tim both told me what i should do and i wasnt sure which to go by so i carried on with what he said.
    should i do what you told me to do aswell??
     
  37. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well some of it but not all of it may still be necessary. I would suggest you do it and then attach all three logs again. But add the below to the fix.

    Also fix the below line in HijackThis:
    O4 - HKLM\..\Run: [DllRunning] rundll32.exe "C:\WINDOWS\system32\sftytneu.dll",setvm

    And add the below file to the Pocket Killbox list of items to delete:
    C:\WINDOWS\system32\sftytneu.dll
     
  38. nikkilj

    nikkilj Private First Class

    i have done what you said but accidently forgot to delete the ones you put on your last post shall i do that now or wait incase i have to delete any more?
    here are the logs
     

    Attached Files:

  39. nikkilj

    nikkilj Private First Class

    i was just reading a post from aeidein who you have been helping and his problems came from goin on that seriall.com thing for keycodes n that i just thought id tell you thats where all my problems came from n maybe there should be a warning about it as it is messing up comps bad :( (like mine lol).
     
  40. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have to be careful and make sure you always follow all steps and in the order given. Otherwise you are at risk to become reinfected with the same or similar mutated (renamed) malware immediately since not all infected items were removed.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O4 - HKLM\..\Run: [DllRunning] rundll32.exe "C:\WINDOWS\system32\sftytneu.dll",setvm

    After clicking Fix, exit HJT.

    Now run Pocket Killbox by doubleclicking on killbox.exe
    • select File, Cleanup, Delete All Backups
    • Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    • Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:
    • Delete on Reboot
    • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\system32\rxgsswnj.dll
    C:\WINDOWS\system32\uentytfs.ini
    C:\WINDOWS\system32\sftytneu.dll
    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.
    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
    If Killbox does not reboot just reboot your PC yourself.

    Now attach the below new logs and tell me how the above steps went.
    1. GetRunKey
    2. ShowNew
    3. HJT


    Make sure you tell me how things are working now!
     
  41. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That should go without saying. It is really common knowledge that this behavior and P2P downloading are major causes of infections. See step 10 of this too: How to Protect yourself from malware!
     
  42. nikkilj

    nikkilj Private First Class

    As soon as i finished doing kill box i got a pop up saying norton found infostealer and deleted it.
    here are my logs
     

    Attached Files:

  43. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    After doing ALL of the above, let me know if you have anymore detections from Symantec.
     
  44. nikkilj

    nikkilj Private First Class

    everything seems fine now thank you so much:)
    i have other things that i had to download should i delete them?
    they are:
    rogue remover
    process explorer
    killbox
    Your uninstaller
    virtumundobegon
    ccleaner
    smitfraudfix
     
  45. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    The only one I recommend keeping since you should use a program like it weekly is Ccleaner. All others can be uninstalled/deleted as required.


    Surf safely!
     

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