Went through guide - someone to view logs???

You forgot to attach the log from CounterSpy!

Now run this WareOut Removal and attach the requested log later.



Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O17 - HKLM\System\CCS\Services\Tcpip\..\{5DA101A9-D138-489A-855D-31BB816BEAF6}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E4E3798-3CB2-4902-805C-93AEAB7AFF70}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{91A6BC29-579C-4599-BA82-EAD5CD036BD3}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{97D2FFF9-6E34-41D3-9A92-08005CFCB896}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{A9903C9A-2061-40BA-9C76-F2126C21B08B}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\..\{5DA101A9-D138-489A-855D-31BB816BEAF6}: NameServer = 85.255.114.39,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.11

After clicking Fix, exit HJT.
Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!
Now reboot in normal mode

Now run Ccleaner

Now attach the below new logs and tell me how the above steps went.

1. FixWarOut
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

That means you are trying to upload the same log as you previously uploaded. You need to complete my steps and attach a NEW log.

Also you need to attach the log from FixWareOut as requested.

And you also need to answer my question on how things are working.

 

Tell me how it is again after doing the below. Also note that many reasons for a PC being slow are not related to malware. Often it is just what and how many applications you run.


Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0\bin\jusched.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1

After clicking Fix, exit HJT.

Now run Ccleaner

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew - make sure you attach the complete log this time. Your last log was not complete.
2. HJT

Make sure you tell me how things are working now!

 

Your logs are clean!

Correct! It is related to McAfee and other items you are running (like O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf from your ISP which is probably not needed at all).



If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!