Bad Spyware Infection at least

You have a whole lot of malware on your PC! You will get an idea of how bad when you see the below instructions!!

NOTES:

1. Your OS is way out of date with updates and that is a big security risk and is a potential cause for your infections.
2. From now on, do not run ShowNew until you have terminated (closed the windows for) GetRunKey. This way all the temp files will not show up in the ShowNew log. This advice applies to all scans. Never run multiple scans at the same time. Not only will it take longer, but some things may not work properly (especially fixes) if you do this.

Questions:

1. Your McAfee Antivirus may be infected. You may have to uninstall it and then reinstall & update after we finish your clean! Don't do this yet. I will tell you when it become necessary.
2. Is your copy of Spyware Doctor a paid version?
3. What about CounterSpy and AVG Antispyware? Free trials from the READ ME??

Let's start some fixes now!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Automatic Update Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below two Services (if you do not find them or get any errors, just continue):
  • windows file explorer
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste Automatic Update into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below two Services (if you do not find them or get any errors, just continue):
  • explorer
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [_R_`_RSIS`] C:\WINDOWS\System32\kymjlzw.exe
O4 - HKLM\..\Run: [Windows Core Kernel Update] C:\WINDOWS\System32\win32bootcfg.exe
O4 - HKLM\..\Run: [win32] C:\WINDOWS\System32\win32.exe
O4 - HKLM\..\Run: [w011d550.dll] RUNDLL32.EXE w011d550.dll,I2 0004eb890011d550
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [Services] C:\WINDOWS\system32\1.tmp
O4 - HKLM\..\Run: [ppl32] C:\WINDOWS\System32\ppl32.exe
O4 - HKLM\..\Run: [pcvp] C:\WINDOWS\System32\pcvp.exe
O4 - HKLM\..\Run: [NAMED] C:\WINDOWS\System32\NAMED.exe
O4 - HKLM\..\Run: [MS22] C:\WINDOWS\System32\MS22.exe
O4 - HKLM\..\Run: [lcps] C:\WINDOWS\System32\lcps.exe
O4 - HKLM\..\Run: [kkmc] C:\WINDOWS\System32\kkmc.exe
O4 - HKLM\..\Run: [I`KsmztbodqeYRZnbyiz] C:\Program Files\McAfee.com\VSO\mcshield.txt:dleihscm.exe
O4 - HKLM\..\Run: [BF4P] C:\WINDOWS\System32\bf4p.exe
O4 - HKLM\..\RunServices: [I`KsmztbodqeYRZnbyiz] C:\Program Files\McAfee.com\VSO\mcshield.txt:dleihscm.exe
O4 - HKCU\..\Run: [Sygate Personal Firewall] spoolvs.exe
O4 - HKCU\..\Run: [Sjvepca] C:\DOCUME~1\EVELYN~1\APPLIC~1\DOBE~1\ANREGW~1.EXE
O4 - HKCU\..\Run: [Aaou] "C:\DOCUME~1\EVELYN~1\APPLIC~1\CROSOF~1\tracert.exe" -vt yazr
After clicking Fix, exit HJT.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Program Files\McAfee.com\VSO\mcshield.txt:dleihscm.exe
C:\Program Files\SpySpotter3\Defender.exe
C:\WINDOWS\System32\kymjlzw.exe
C:\WINDOWS\System32\win32bootcfg.exe
C:\WINDOWS\System32\win32.exe
C:\WINDOWS\system32\w011d550.dll
C:\WINDOWS\system32\1.tmp
C:\WINDOWS\System32\ppl32.exe
C:\WINDOWS\System32\pcvp.exe
C:\WINDOWS\System32\NAMED.exe
C:\WINDOWS\System32\MS22.exe
C:\WINDOWS\System32\lcps.exe
C:\WINDOWS\System32\kkmc.exe
C:\WINDOWS\System32\bf4p.exe
C:\WINDOWS\system32\spoolvs.exe

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now let's continue by running a tool to fix PurityScan problems and a some other issues.

1. After reboot, download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2
Mozilla Firefox (2.0)E

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Once you are infected, you should not try to update while still infected. After we fix all of your malware problems, you should then try to get updated. And then always keep your system up to date.

I suggest that you uninstall it now since there is a chance that it was infected. Do you like McAfee? Do you pay to keep it up to date? If the answer to both questions is yes, you will reinstall it later. If the answer is no to either question, a replacement should be installed (like AVG Free)

Uninstall Spyware Doctor and CounterSpy now. Keep AVG Antispyware.

Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Did you download from the link I gave you. It is right there on the window that shows. It should look like this:

I don't think you meant HJT. grep.exe is used by GetRunKey and ShowNew not by HJT. You need to allow it to run if you want the logs to be valid. Since I asked you to uninstall CounterSpy above, this should no longer be a problem

Do you use Easy CD Creator? Sounds like it may not be installed properly. This also be related to its DirectCD function. This is not a malware problem. You may need to just unintall, reboot, and then reinstall.

Enable the Address Bar in IE. Click View, Toolbars, and select Address Bar.


Let's continue with your cleanup!

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
After clicking Fix, exit HJT.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode
Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now locate the below folder and delete it if found:
C:\Program Files\Common Files\wiik

Now run Ccleaner

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Did you notice the selection in the image I posted. Does yours look the same?

Did you unlock the Toolbar first. If locked, no changes can be made. See this the below for more detail and for more to try:

http://support.microsoft.com/kb/842903


I had a typo in the fixME.reg patch. Please run the below to fix the one item not fixed due to the typo.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Attach a new log from GetRunKey now.

Your logs did not show AVG and ZoneAlarm. Did you install them after getting the logs?

 

You did not attach any logs or images!

Same to you!

If it looks the same then why did you say and I quote:

Install them now!!! It is too dangerous to not have them installed.

 

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!