Problems

Hi

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

I'd say yes to missing something....


According to your Hijackthis log you have not done what was listed in my post, otherwise your Hijackthis log would not have been run from the ZIP file and with Hijackthis's original file name still evident as the guide highlights Hijackthis.exe should be renamed to analyze.exe, reasons for this are some malwares are sneeky and hide themselfs from this scan so will go un-noticed.

Then you would have a total of 6 logs to attach....

• CounterSpy
• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

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You need to uninstall the old version of Java

J2SE Runtime Environment 5.0 Update 9

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment​

Please do re-read the guide and follow it in the order laid out and repost the logs again, which is a tried and tested method of ours to aid the removal of malware ( Ultimate Cleaner ) you have on your PC and any others as malware these days does not come alone.

Sadly their are no shortcuts to ridding your PC from malware, not following the guide just extends the time taken to help us, help you

 

What you mention as a problem in message # 1 about runtime errors is not a topic for this forum. Ultimate Cleaner issues are a topic for this forum.

Before we can get started we need to take care of a few issues with your over use of antispyware programs. You have NINE installed:

AVG Anti-Spyware 7.5
Spy Sweeper
SpyHunter
Spyware Doctor 3.8
SpywareBot 3.6.0.3
SpywareGuard v2.2
Sunbelt CounterSpy
Windows Defender
XoftSpy

First I need to know if any of the below are paid versions:

AVG Anti-Spyware 7.5
Spy Sweeper
SpyHunter <-- this should be uninstall no matter what
Spyware Doctor 3.8
SpywareBot 3.6.0.3 <-- this should be uninstall no matter what
Sunbelt CounterSpy
XoftSpy

 

Uninstall All except one! As I stated below, I would keep Spy Sweeper if it is the current version of the program. Spyware Doctor 3.8 is out of date. I doubt you purchased CounterSpy since you just installed it on April 4 the which is probably when you started running the READ ME.

As far as I know Xoftspy provides no active protection and is only a scanner. If it is a blocking tool, I would uninstall it too.

When you get finished with the above, attach new logs from ShowNew and HJT. Also tell me if you are having any problems. I expect your PC will be a lot faster after uninstalling all of these.

 

Okay now let's make some more improvements and fixes!

Shutdown Spy Sweeper before doing the below! And after the reboot (which you will do during the procedure), if SPy Sweeper mentions seeing changes to your setting, be sure to approve the changes since we are the one making the changes.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O4 - HKLM\..\Run: [RealTray] "C:\Program Files\Real\RealPlayer\RealPlay.exe" SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoftwareStation] "C:\Program Files\eAcceleration\Station\station.exe" /b Startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" /R
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -

After clicking Fix, exit HJT.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now locate the below folders and delete it if found:
C:\Documents and Settings\Paul\Application Data\eAcceleration
C:\Program Files\eAcceleration
C:\Program Files\SpywareBot
C:\Program Files\Common Files\eAcceleration

Also delete the below file if found:
C:\Program Files\MSN Messenger\riched20.dll

Now run Ccleaner

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Make sure you exit MSN Messenger which you appear to run at startup and also exit ALL browsers before fixing. If that does not work, do the same from safe boot mode.

Not helpful! When you receive any kind of message or error message, you must tell us exactly (word for word) what it says.


Your logs are clean! Are you having any malware problems?

 

You're welcome!

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!