Need Help Please

Welcome to Major Geeks!

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
Viewpoint Manager (Remove Only) <-- should have been uninstalled in step 0 of the READ ME
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Run Windows Explorer and look for the below files and delete them if found:
C:\WINDOWS\retadpu11.exe
C:\WINDOWS\updater.exe.tmp


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Try running this ViewpointKiller to remove Viewpoint Media software.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Your Application Data folder shows the below two folders. Only the first one named Adobe is valid. The second one which is dated Apr 22nd is not valid and is just trying to disguise itself as Adobe. Delete the Apr 22 nd folder!

Code:

"C:\Documents and Settings\Shamps\Application Data\"
ADOBE         Mar 30 2007              "Adobe"
àDOBE         Apr 22 2007              "àdobe"

Now run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MT...oint.com&6&&unknown&unknown&www.viewpoint.com

After clicking Fix, exit HJT.

Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\catchme.exe
C:\WINDOWS\system32\wnscpsv32.exe

Now run Ccleaner

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Yes you got the correct one!

Everything is basically clean. You just need to delete the below two folders left behind from Viewpoint.
C:\Documents and Settings\Shamps\Local Settings\Application Data\Viewpoint
C:\Program Files\Common Files\Viewpoint


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!