What a mess - hoping someone can help

Welcome to Major Geeks!

Please run this Virtumonde aka Trojan Vundo Removal and do not attach the requested log from VundoFix after running it the first time. What I want you to do is to keep running VundoFix until it comes up clean. Then attach the final log from VundoFix.



Now attach the below new logs and tell me how the above steps went.

1. VundoFix
2. GetRunKey
3. ShowNew
4. HJT

 

Re: HJT New log

Please download and install Registrar Lite Make sure you select a Majorgeeks download link and not the Authors!

Run Registrar Lite navigate to the following key and take ownership of it (explained further down):

HKEY_LOCAL_MACHINE\software\microsoft\mssmgr

To take ownership of the key do the following:

• Copy & Paste the registry key from above into the address bar of Registrar Lite and hit the enter key. This will bring you to the registry key.
• Click-on Security in the Menu
• Select Take Ownership
• Now leave RegistrarLite running and continue
• Now run the REGISTRY PATCH below in this message.
• Tell me the results. Any error messages?
• Now in RegistrarLite click View and then Refresh
• Now navigate to HKEY_LOCAL_MACHINE\software\microsoft\mssmgr
• Does the above mssmgr key still exist! If so, right click on it and select Delete.

Here is the Registry Patch

Now Copy the bold text below to notepad. Save it as fixWLH.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

After completing ALL of the above instructions, continue here!

Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.


Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winwea32.dll once and then click the kill button. After you have killed all of the winwea32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of winwea32.dll and kill it. (If you do not find the dll, just continue on.)

Next double click on iexplore.exe and again click once on each instance of winwea32.dll and kill it. (If you do not find the dll, just continue on.)

Now just exit Process Explorer.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: (no name) - {84572CB8-5A48-49DC-A505-457D26BB44D6} - C:\WINDOWS\System32\ddcya.dll (file missing)
O2 - BHO: (no name) - {DA0C29E1-1889-41EC-981F-19C48FFAFCD4} - C:\WINDOWS\System32\khfdcay.dll (file missing)
O4 - HKLM\..\Run: [regmgr] C:\WINDOWS\System32\regmgr.exe
O4 - HKLM\..\Run: [SManager] smanager.7.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - Winlogon Notify: sstqp - C:\WINDOWS\System32\sstqp.dll (file missing)
O20 - Winlogon Notify: winwea32 - C:\WINDOWS\SYSTEM32\winwea32.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\System32\regmgr.exe
C:\WINDOWS\System32\smanager.7.exe
C:\WINDOWS\System32\sstqp.dll
C:\WINDOWS\System32\winwea32.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But if you do get this message, please let me know!)

If Killbox does not reboot just reboot your PC yourself.
Now run Ccleaner


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!
Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Re: New logs

Not true! It is still there and so is the winwea32.dll registry key which is related to the mssmgr key. These are both part of the WinLogonHook infection. We will fix this a different way this time.


Run this Disable/Remove Windows Messenger to remove Windows Messenger.

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Mozilla Firefox (1.5.0.11)

Make sure you reboot after uninstalling the above!

Then install the current version of FireFox from: Mozilla Firefox

Now delete the below folder:
C:\Documents and Settings\user\Application Data\Viewpoint

Also delete the below files:
C:\Program Files\Common Files\Yazzle1162OinAdmin.exe
C:\WINDOWS\system32\pqtss.bak1
C:\WINDOWS\system32\pqtss.bak2

Now run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O20 - Winlogon Notify: winwea32 - winwea32.dll (file missing)

After clicking Fix, exit HJT.

Now let's try fixing the mssmgr registry key again but my procedure will be a little different than last time.

Run Registrar Lite navigate to each of the following keys (one at a time) and take ownership of them (I explained how to do that further down).

HKEY_LOCAL_MACHINE\software\microsoft\mssmgr

To take ownership of the key do the following:

• Copy & Paste the registry key from above into the Address bar of Registrar Lite and hit the enter key. This will bring you to the registry key.
• Click-on Security in the top Menu
• Select Take Ownership
• Now leave RegistrarLite running and continue
• Now run the fixWLH.reg REGISTRY PATCH below in this message.
• Tell me the results. Any error messages?
• Now in RegistrarLite click View and then Refresh
• Now navigate one at a time to each of the above keys we took ownership of to make sure they were deleted.
• If any of the keys still exist, move on down to PART 2 - Setting Permissions for Everyone below!.

Here is the Registry Patch

Now Copy the bold text below to notepad. Save it as fixWLH.reg to your desktop (yes overwrite the previous copy). Be sure the Save as type is set to all files Once you have saved it double click it and allow it to merge with the registry.

PART 2 - Setting Permissions for Everyone
Run the below if some of the registry keys still exist after running the above steps.

Now I want you to use Registar Lite again to navigate to each of the below keys (one at a time) by pasting them into the Address Bar and hitting return. But this time click the Security menu item and select Edit Permissions so we can change permissions to everyone ( I describe this down below the list of registry keys).

After click Edit Permissions , here is what I expect you to see in the Group or user names area of the form:

Everyone
SYSTEM

Select Everyone by clicking on it. Now at the bottom in the Permissions box click the check box for Full Control. The click Apply and then OK to get back to the main Registrar Lite screen. Nowright click on the registry key and select Delete. The click View and Refresh. Check to see if the registry key just deleted truly deleted. If so, move on to the next to work thru the whole list. If it does not delete, I want you to boot into safe mode and repeat these exact same steps to see if we can do it from safe mode.

Then reboot your PC!

After reboot check to see if the mssmgr key is still gone. If not, repeate the above Registrar Lite procedure again but do it after booting into safe mode and make sure you DO NOT OPEN ANY BROWSERS. Only run the procedure and no other programs.


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

If you are still getting popups, shutdown MSN Messenger and Yahoo Messenger and then tell me if you are getting popups.

 

Re: Hmm...Couldnt do Step 2

let's try another tool!

1. Download RegASSASSIN.
2. Unzip the file to your desktop. You will have a new desktop icon named RegAssassin.exe.
3. Reboot your computer into SAFE MODE
4. Once in SAFE MODE, double click on the RegAssassin icon to open the program.
5. Checkmark the options "Reset Permissions" and "Delete Registry Keys and all Subkeys".
6. In the registry key window carefully enter:
   • HKLM\software\microsoft\mssmgr
7. Click on Delete hot button. Tell me if you get any error messages
8. Reboot into Normal Mode.
9. Attach a new log from GetRunKey

Also delete the below file:
C:\WINDOWS\system32\pqtss.ini

Then attach a new log from ShowNew.


Now let's manually Disable Messenger Service

• Click Start > Run and type services.msc in the Open: line and click OK ​
• In the right pane, scroll down to Messenger. ​
• Double click Messenger and click the General tab. ​
• Under Service Status: click the Stop button. ​
• In the Startup Type: drop down box, select Disable. ​
• Click Apply and OK. ​

Are you still getting Messenger Service popups? If so shutdown Yahoo Messenger! Do you still get them (make sure Yahoo Messenger is not running)?​

 

Re: Me again...

Okay let's try it another way!


Download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt please attach that log here, along with a new GetRunKey log.

 

Re: Hope your having a good weekend...

Okay it appears that Avenger was able to remove those registry keys!.


Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Re: Thank you - Thank you

Yes you can uninstall or delete them as appropriate.

This would be a very bad idea. Having System Restore could save your butt some day.

Yes you should leave System Restore enabled.

Just let it it fix the problem.