Evil Torpig!!!!! :(

Welcome to Major Geeks!

Why are you running without an antivirus program???

Your logs do not show signs of Torpig (which is a serious infection since it is a keylogging password stealer). You do show a bunch of other problems including SmitFraud as you mentioned.

Please attach a Spybot log!

Also you need to disable Spybot's Teatimer as was requested in the READ ME. It will get in the way of clean.

Then you need to uninstall the below as requested in step 0 of the READ ME:
Internet Explorer Security Plugin 2006
Internet Security Add-On
Viewpoint Media Player

After doing the above continue on with the below.



I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

Now attach new logs from:

• GetRunKey
• ShowNew
• HJT

How are things working now?

 

Your Windows OS is way out of date with updates and represents a major security risk. When you add this to the fact that you are running without an antivirus, it is just downright dangerous to your security. You must get updated and you must install an antivirus application. However do not attempt to update Windows yet! Wait until we finish removing your malware.

In addition to the above, you did not follow the directions in the READ ME and install the current version of Spybot. You are using Spybot - Search & Destroy 1.3 which is about 3 years out of date. You must uninstall this now and then reboot. After reboot, install the current version from the link given in the READ ME.

Also you did not uninstall Viewpoint Media Player as requested

 

Your Windows OS is way out of date with updates and represents a major security risk. When you add this to the fact that you are running without an antivirus, it is just downright dangerous to your security. You must get updated and you must install an antivirus application. However do not attempt to update Windows yet! Wait until we finish removing your malware.

In addition to the above, you did not follow the directions in the READ ME and install the current version of Spybot. You are using Spybot - Search & Destroy 1.3 which is about 3 years out of date. You must uninstall this now and then reboot. After reboot, install the current version from the link given in the READ ME.

Also you did not uninstall Viewpoint Media Player as requested in step 0 of the READ ME. Uninstall this now.

Also uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software


Now we need to remove a trojan service!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to WindowInstallSystem
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pastef7c0ebf554fsvr into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O23 - Service: WindowInstallSystem (f7c0ebf554fsvr) - Unknown owner - C:\WINDOWS\f7c0ebf554f.exe (file missing)

After clicking Fix, exit HJT.
Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

 

It's back again!

Run this ViewpointKiller to remove Viewpoint Media software.

Save a log from ViewPointKiller and attach it.

Also attach a new log from ShowNew. Then immediately get started on the below instructions. Make sure you do not skip step 1 of the How to protect yourself link.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Run this Getting Uninstall Programs List From The Registry and attach the requested log

 

Click Start, Run, and copy and paste the below into the run box and then click OK:

C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u

Do you get an error messages? If so tell me what they say.

Does Viewpoint Media Player still appear in a new log from ShowNew? If so, do the below:

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Attach a new log from ShowNew.

 

You're clean now! Make sure you have followed all those instructions I gave in message # 12.

 

You're welcome and thanks!

Surf safely!