IE won't work, Add/Remove either

Welcome to Major Geeks!

Most people are under the very mistaken misconception that HijackThis is a scanning and detection tool. It is not! HijackThis is simply a tool that is used to identify browser hijackers and in some cases it will show entries for some malware that is for instance running at startup. A HijackThis log shows the following:

• a running process list with no reference to good or bad
• it lists the contents of a selected group of registry keys that is an an extremely small subset of the tens of thousands of keys that may exist. Again no reference to good or bad.
• and some of the above keys that are shown may show some non-Microsoft system services that are running. Again with no reference to good or bad.

The decision on what is good or bad is left a person with significant Windows and malware cleaning experience.

HijackThis does not come close to showing all malware that could be hiding on a PC. Anyone who has an infected computer and is relying on HijackThis without the benefit of running other scans such as Spybot, Windows Defender, BitDefender & Panda, CCleaner, etc. are more than likely still infected. In most cases, where there is one virus/trojan there are more.

The goal of this forum is to remove all malware, and this cannot be done properly by just seeing a HijackThis log.

Your log is a perfect example. Based on your HJT log alone, you have no malware problems and we are finished.

If you want more help, you will have to try a lot harder in running the READ ME and get some of the other logs. There is no reason why you should not be able to get the GetRunKey and ShowNew logs. Also you did not even uninstall Viewpoint Manager as requested in step 0 of the READ ME. How much did you really try to do?

You should also tell us exactly what malware problems you are having? Just because Internet Explorer and Add/Remove programs will not work it does not necessarily mean you have malware. Your problems could be within your Windows OS (missing files, corrupted registry....etc). Explain why you cannot boot in normal mode. What happens?

Did you purchase SpywareDetector? Was it installed before or after your problems started?

 

If you cannot run in normal mode, you should run in safe mode. This is similar to when people cannot run in safe mode....we than say run in normal mode.

What about GetRunKey and ShowNew? They just batch files and should easily run.

What about GetRunKey and ShowNew? If HJT can be run these simple batch files should easily be run.

May or may not be malware. Based on the log you attached, it does not look like malware. That is why I need more logs.

Also probably not malware. Sounds like an IE7 issue.

Also may not be malware.

You don't need a password to reinstall windows from scratch. You do need your Windows Registration Key. If you wish to reinstall, bootup with the CD in the drive and run the CD and do a repartition and reinstall. Just be aware that this would remove all of your data unless you have already backed it up somewhere else that is not on this harddisk.

It is not very high on the recommended tools to use list.

 

As far as I can see from your logs, it is not malware.

You can work issues like this in the Software Forum. However take a look at this link which relates to your popup message.

http://www.pc-onlinehelp.com/thread-10000214.aspx

 

Another fix I have seen suggested is uninstalling IE 7 and leaving it uninstalled.


You're welcome!