Please help with Win32 and other malware

Welcome to Major Geeks!

The problem with your wireless connection will probably have to be taken to the Networking or Hardware Forum; however, let's fix you malware first and see what happens.

First goto Add/Remove programs and uninstall the below. If you don't find these or they will not uninstall, please tell me when you return
Think-Adz Search Assistant removal
Viewpoint Media Player
WildTangent Web Driver

If these all uninstall properly some items I list further down to fix may no longer appear. That's okay! Just continue.

What is in the below folders all created on June 5 th?
C:\{00000CCB-0000-0000-CB31-88DBF628B8C9}
C:\{000043EB-0000-0000-A8E9-1949716B6B48}
C:\{000043DD-0000-0000-930A-E1BCEA84432E}
C:\{80001679-0000-0000-AE83-BD8F9909747F}
C:\{80001600-0000-0000-9EC2-62F558EC94F1}


Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\windows\system32\prdsregk.exe
C:\WINDOWS\system32\kwinsqdt.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: IE Redirector - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - C:\WINDOWS\system32\dnsersnd.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{0D-D1-18-8C-ZN}] C:\windows\system32\prdsregk.exe SKY004
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\kwinsqdt.exe SKY004
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\prdsregk.exe
O4 - Startup: Think-Adz.lnk = C:\WINDOWS\system32\kwinsqdt.exe

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Sorry about that! Some how you slipped down off out radar without noticing that you posted a new message.

It is normal to see multiple svchost.exe processes from the system32 folder running. You will often see any number of them. I have 5 running right now.

Yes you should keep it. It is actually not a malware scanning tool. It is actually a drive cleaning/system optimization/privacy tool. With a few additional features (like registry cleaning, uninstall utility...etc) which you can check out.

My final instructions will include a link for you to follow.

 

Delete those folders. They appear to be part of WinFixer.

 

Okay a new infection showed up. It is possible that the other infections were masking it from being seen before now. We will need to use Avenger again but first I have a couple other things for you to do.

Uninstall CounterSpy since we are finished with this trial program now. Let me know if you get an error when trying to uninstall. If you do, then reinstall it, reboot, and then uninstall it.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

I cannot comment on win32 malware since that is not a complete malware name. There are probably more than a thousand infections that use the word win32 in their names.

Rather that rewrite a description of WinFixer, here is a reasonable description: http://en.wikipedia.org/wiki/WinFixer


You have one more file to delete. Delete the below file:
C:\WINDOWS\system32\drivers\vwu^guqr.sys

Then attach a new log from ShowNew so I can be sure nothing else popped up.

How is everything working now?

 

No I really cannot say exactly how you got it, but yes it was due to some site you accessed or something you downloaded/installed or clicked on.

It was not WinFixer telling you that you had problems. You said AVG was reporting the problems. And again without the specific Win32 Trojan name I cannot say anything more since as I already stated, there are thousands of these. There are also many many things that can cause blue screens. Some can be cause by various malware and some are just problems within the Windows OS.


Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!