Win 10 / Mgtools Wouldn't Scan

Hi everybody,

I've been trying to do the read&run malware removal. I've got Win 10, 64 bit.
Getting to MGTools, I could DL the exe file to the desktop and it created all right a folder at C: driver. But if I click right and Run as Administrator, OR I try to do the same on Getlogs.bat, it opens a system window and says:
GetLogs.bat 08/06/2015 Version 2.56
64 bit Windows OS found
Your OS version is unsupported by getlogs
Microsoft Windows version 10.0.14393
Click on any buttom to continue

and if I do, it closes the window and doesn't do any scan (or anything else).

In the tutorial on the forum there is a "Vista & Win7 debugging" but I don't find anything for Win10.

What to do? Anyelse else had the same problem?

Thanks in advance for help.

Angie

 

Why don't you just do the RRMF steps in the order that they are listed? MGTools is the final step, so do the others first from those first 4 scans = adwcleaner, malwarebyes, rogue killer, hitman pro = then post the logs for those in a new thread in the specialist forum and a note, like below, about the problems you have with MGTools. One of the Malware Experts will advise you further about MGTools but at least they will have the first 4 scans to analyse.

 

Hey Tim, thanks, I'll post the same message to the specialist MW forum and am looking for your answer to run a new prgm.

MaxTurner, thanks for your reply. I did the steps in order and did the other 4 at first as described! I wanted to run the last step with MG Tools and wanted to post the results together.