Windows 11 Home Not Working After Windows Tweaking

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by beckylousiana, Jul 9, 2025.

  1. beckylousiana

    beckylousiana Private First Class

    Yes, I have enabled it. Rebooted and back to BitLocker screen for recovery key, same loop, I am at cmd, should I try everything again?
     
  2. beckylousiana

    beckylousiana Private First Class

    I cannot see my reply to 150 - Yes, I have enabled Secure Boot. :)
     
  3. beckylousiana

    beckylousiana Private First Class

    just seeing this. sometimes i have to sign out and sign back in to see new posts. ? I will try that right now!! SORRY
     
  4. beckylousiana

    beckylousiana Private First Class

    I tried, See attached
     

    Attached Files:

  5. Oh My!

    Oh My! Malware Expert Staff Member

    Using Notepad attempt to navigate and save the X:\windows\logs\dism\dism.log to the USB. Attach it to your reply.
     
  6. beckylousiana

    beckylousiana Private First Class

    I cannot find that file. :/
    see attachments

    20250725_212018.jpg
     

    Attached Files:

  7. Oh My!

    Oh My! Malware Expert Staff Member

    Your computer is not cooperating so we are going to pivot a bit. Let's see if we can access the hard drive a different way, though I am not confident this will work. This method is more complicated so stop if you have any questions or concerns.

    If you do not have a spare USB drive for the below instructions make a copy of the install.wim file on the working computer Desktop in case we need it later.

    Please do this.

    ===================================================

    Copying Files Using Ubuntu USB

    --------------

    Warning: You will need a USB device with at least 4 GB of space - Caution this process will remove all your information from your USB drive. Please note we are using an older/smaller version of Ubuntu. Please be sure to use Version 16.04.

    • Download Ubuntu Desktop and save it to your Desktop (very large file)
    • Download Pen Drive Linux's USB Installer (scroll down to Download Universal USB Installer - click on Download UUI) and save it to your desktop
    • Right click Universal-USB-Installer and select Run as administrator
    • Click I Agree
    • On the drop down list under Step 1 select your USB drive
    • Place a check mark in the Prepare this Device? box
    • Review the warning screen then click Yes
    • Confirm the Windows Explorer screen that pops up shows This folder is empty then close the window
    • Click OK on the Success! pop up window
    • Under Step 2: Select a Distribution to put on... select Ubuntu
    • Under Step 3 PENDING: Browse to your ubuntu*desktop*iso click Browse
    • Navigate to the Desktop then locate and double click on ubuntu-16.04.7-desktop-amd64
    • Click Create
    • On the Process Complete window click Next
    • On the Would you like to add more ISO/Distros Now on... click No
    • Click Finish
    • Insert the USB drive into the target computer
    • Boot to the Recovery Environment either from you computer (boot interrupt) or your Windows 11 Media Creation Tool (select Repair your computer)
    • Click on Use a device
    • Select USB HDD:
    • Hit Enter on the Dir [Linux-ISOs] screen
    • Using the down arrow on the keyboard scroll down to ubuntu-16.04.7-desktop-amd64.iso then hit Enter
    • Select Boot in normal mode then hit Enter
    • Select Try Ubuntu without installing then hit Enter
    • Click on the File cabinet (Files) icon on the left hand side
    • Left click on the hard drive icon and verify the existence of a Windows folder
    • On the left hand side of this window verify you see your USB listed which should include Ubuntu in the drive name
    • On the right side of the open window double click on Users
    • Double click on your User Name folder
    • From this screen you can examine the folders and contents to look for files you want to back up
    • For any file or folder you want to back up right click on the entry then select Copy To...
    • Select your external drive or USB device
    • Click Select and your information will be backed up
    • Repeat the process as necessary to copy your files
    • Review the contents of the external drive or USB device to ensure the items are present
    • When completed click on the X in the upper left corner of each window to close them
    • Click on the gear icon in the upper right corner of the Desktop, click Shut Down..., then Shut Down again
    • Following shut down remove the Ubuntu USB drive
    ===================================================

    Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
    • Results?
     
  8. beckylousiana

    beckylousiana Private First Class

    We are in the parking lot of a service shop in Salt Lake City with engine issues. Will be here for a few days. Hopefully I can get caught up with getting my husband's computer fixed.
    I did just locate another USB named "New Media Creation Tool" (I remember doing 2) and I was able to locate the 2 files install.wsm & install2.wsm pertaining to your previous instructions

    I am going to attempt to do #115 again.

    Rec'd Error after E:\>dism /image:C:\ /cleanup-image /restorehealth /source:E:\install.wim:1 /limitaccess

    see pic attached
     
    Last edited: Jul 26, 2025 at 11:17 PM
  9. beckylousiana

    beckylousiana Private First Class

    My phone would not allow me to add a pic, so here it is
     

    Attached Files:

  10. beckylousiana

    beckylousiana Private First Class

    We are in the parking lot of a service shop in Salt Lake City with engine issues. Will be here for a few days. Hopefully I can get caught up with getting my husband's computer fixed.
    I did just locate another USB named "New Media Creation Tool" and I located the 2 files install.wsm & install2.wsm pertaining to your previous instructions
     
  11. beckylousiana

    beckylousiana Private First Class

    I can't see where this was posted, so I will sent it again. :/
     

    Attached Files:

  12. Oh My!

    Oh My! Malware Expert Staff Member

    Sorry to hear about your traveling troubles.

    I am not very optimistic about our chances but as long as you are willing let's keep trying for bit. I want to consider trying to run FRST64 again.

    • Download FRST64 onto the E: USB containing the install.wim file.
    • Boot to the computer Recovery Environment (boot interrupt method to the X:\Windows\System32 prompt)
    • Attach the E: drive USB and verify it is recognized as the E: drive
    • Try to run the dism /image:C:\ /cleanup-image /restorehealth /source:E:\install.wim:1 /limitaccess command
    • If it doesn't complete type dism.exe /image:C:\ /cleanup-image /revertpendingactions then hit Enter
    • If that does not work type in Notepad and press Enter
    • Select File then Open
    • In the lower right hand corner change Text Documents (*.txt) to All Files (*.*)
    • On the left side locate and double click on the USB device containing FRST64
    • Right click on the FRST64 icon and select Run as administrator
    • Click Yes on the Disclaimer
    • Click Scan
    • If it completes post the report
    • If none of this works, using the Notepad method see if there is a C:\Window\System32\Logfiles\Srt\SrtTrail.txt file with a relatively current date

    -----

    Are you able to successfully copy the install.wim file into the Windows 11 Installation USB sources folder?

    -----

    You can still try the Ubuntu instructions to see if you can access the documents that way.
     

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