Computer Crashed

The other day, my laptop crashed right in the middle of doing something. The screen just went black, then the logo appeared, so I thought it had just restarted for updates. Then it said it was preparing automatic repairs. The upshot of it all was that the automatic repairs couldn't fix the problem.

I tried some of the advanced options, but that did nothing. Someone told me to use another computer to make a media creation tool on a USB. The thing is, it doesn't do anything. I put the usb stick in and powered on the laptop. At first, things looked promising, as it said it was loading files. But nope, I ended up back on the troubleshooting screens.

So after that, I thought maybe I should run the media creation tool before trying to use it, so I put it back in the laptop #2 and started unpacking it. I panicked when I saw that it was going to install Windows 11, so I cancelled it. Now, I'm at a loss.

So, I just made this video now to give you an idea of what's happening. Initially, I did putz around with some of the advanced options, but some of them scared me. I noticed it did try to load files even though this time, I didn't have the usb stick in.

https://photos.app.goo.gl/bwseokQp88NUcSZm9

After putzing with some of the advanced options: https://photos.app.goo.gl/zzn7oM1fwMREtwTV9

The laptop in question is an Acer running on Windows 11.

I'm thanking you guys ever so much. It's gotta be years since I was last here. I remember when I first joined, I was in here almost on the daily, and you've always been a major help to me. I really appreciate you all.

Kimberley.

 

Welome back.

Are you able to provide the full make and model of the ACER laptop.

There is a possability that laptop can't handel windows 11.

This way we can look up the specs.

It's a possability a bad windows 11 update crashed the system.Or a bad updated driver.

Here is some fixes you can try below.

https://recoverit.wondershare.com/computer-problems/acer-laptop-black-screen.html

https://techcommunity.microsoft.com...eath-any-available-fix-for-windows-11/4505014