0xc000000e Error

My daughter has this error on her computer. Unfortunately I did not make an installation disc for it (lesson learnt) but I do have a repair disc. This is what I have done so far (admitting my steps may not have been ideal)

I was not able to get to safe mode through F8 so I inserted the repair disc, tried the repair computer option which didn't help. Feeling helpless to this error I wiped her computer hoping this would reset to factory settings. After this was done and I reboot, it still has the error. Although able to now get to F8 *sometimes*

So online I did more research and came across a video showing how fix start up problems, in system recovery I went to windows command and the regback directory and the default, sam, security, software etc is all at ZERO. The guy in the video said if any of those values were at zero to not proceed so I didn't.

Looking for further solutions I found a video to rebuild BCD. I did that. Still the error.

I thought maybe the problem is MBR, I look up a video how to repair the MBR. When in administrator cmd.exe after typing bootrec /fixmbr I get a message stating "not recognized as an internal or external command".

In the meantime when I can get on windows, I have downloaded malwarebytes - scanned all clear

AVG - scanned all clear

CCleaner - had a crap load of registry issues, had it fix the issues

Now in the process of trying to update all windows updates...

Any advice how to proceed here would be so appreciated. I feel like Im driving blind guessing what to do and need someone's advice who actually knows what they are doing.

 

Which version of Windows are you using (Visa, XP, 7, etc)?

Does the error message occur while you are booting Windows or does it only occur after you get Windows booted up?

Have you tried booting into Safe Mode to see if the error occurs there?

 

It is Windows 7.. I get the error when trying to start the computer. I don't get a blue screen. I have not tried the device manager but will definitely check that out.

I did update all my windows updates and still have this error. When I say wiped her computer I mean I went through teh repair disc and went back to Factory settings and still have this error.

I could not go back to last known configuration because when this original error occurred I couldn't even get to safe mode (to do a last known good configuration), which was why I used the repair disc and tried to just go back to factory settings.

 

I also wanted to add..... I have ot hit the F8 key for 3 full minutes to get to the safe mode page to load windows everytime. If I just leave the computer to boot it stays stuck at the error page.

I also at times get a 0xc000000f error and hoped CCleaner would rectify this but it hasn't

 

According to your original post you still haven't been able to successfully repair/replace the MBR, and a corrupt MBR is definitely a possible cause of your problems. It sounds like you attempted to fix the MBR from Windows rather than from the Windows Recovery Environment that you can get to using the Windows Repair Disk at boot time. Try the following:

1.) Put the Windows Repair Disk in your optical drive and reboot the computer
This will bring up the System Recovery Options window that has "Startup Repair" as the first option.

2.) Click on the last option which is "Command Prompt"

3.) From the command prompt type the following command:

bootrec /fixmbr

This command writes a generic Win 7 compatible MBR to the system partition.

4.) Remove the Repair Disk and reboot the computer to see if the problem is fixed

5.) If it doesn't solve the problem then do Steps 1 - 3 again and this time type the following command at the command prompt:

bootrec /fixboot

This command writes a new boot sector to the system partition.

6.) Remove the Repair Disk and reboot the computer to see if the problem is fixed

If that doesn't work then the problem is not your MBR or boot sector. Given the other things that you've already done in trying to solve the problem, I'd say that the next step would be to test your computer's RAM. To do that, once again boot your computer with the Windows 7 Repair Disk in your CD/DVD drive. Once the System Recovery Options screen comes up, click on the Windows Memory Diagnostic item and follow the prompts to test your systems memory.

 

Thanks Rusty, you were right I did do that in Windows not from the Recovery repair disc. My computer wouldn't start the disc for some reason so I had to go in to boot Bios to change the boot order to start from CD

I did fixmbr, successful - still won't start without error screen

I restarted and did fixboot, successful - doesn't start without error

I checked my device manager all is good.

I went to memory diagnostics and it said it can't do it without a windows installations CD. Not sure if this is because I had changed my boot order or if that means there is a problem.

If it is because the boot order has been changed, I am not sure how to get the CD to work otherwise.

Thanks for the help

 

I'm not sure why you can't test the memory with the Repair Disk. It's been a long time since I did that so I can't recall the process. I'll use my own Repair Disk to check memory and see if I can't get an answer for you on that one.

I don't think you've checked your hard drive for errors. That's definitely something you should do, as it could be causing the error message. To do that, once again use your Repair Disk to get to a command prompt during boot up. At the command prompt type:

chkdsk X: /r

Where X: is the drive letter of the boot drive where you have Windows installed (C: by default).
Then press [Enter] and let it run. Depending on the size of your hard drive, it could take as long as several hours. What this does is check the disk for file system errors and physical defects on the drive, and attempts to repair them or at least mark them defective so Windows doesn't try to use the bad sectors. When it finishes, boot to Windows and see if the error has been eradicated. Let me know what happens.

 

I'm wondering if there is a different way to get the repair disc to load without me having to change the boot order.

What doesn't work is just trying to let it load, what else doesn't work is hitting F8. Know of anything else I can try?

 

Are you saying that you can no longer get Windows to boot from the Repair Disk?

If so, you can run chkdsk from Windows, or at least queue up a HDD to process during boot time.

1. Click on the Start button, then click "Computer".
2. Right click on your system disk (where Windows is installed) and choose "Properties" from the context popup menu.
3. Open the "Tools" tab
4. Click the "Check Now" button in the "Error Checking" box.
5. Windows will inform you that it can't check the disk while it is in use and would you like to schedule it to run during the next boot.
6. Click "Yes"
7. Reboot

Windows should then run Chkdsk during bootup without you having to boot from the Repair Disk.

 

I did the disk check and it said everything is good. Since getting this error message the laptop gets hot now.

I tried to do a memory check again and it still says it can't check it.

I just want to double check I did the disk check right..I typed chkdsk C: /r

I assumed the X was whatever the computer drive was?

Im wondering if I should try to set the computer AGAIN back to factory settings??

This is so frustrating

 

Which error message are you referring to?

The computer getting hot is a bad sign. Given that you've ruled out hard drive errors, MBR, BCD, and gone through the Repair Disk list of boot repairs, together with the fact that you are inconsistently able to boot Windows despite having reset the computer to factory settings, unable to test your memory, and now the computer overheating... leads me to believe that this is a hardware issue. I know very little about laptop hardware as I've never owned a laptop. You'd probably be best served by posting this in the hardware forum with a link to this thread.

Sorry that I can't be of more help to you