A Laptop And A Galaxy Book: Simultaneous Wireless Connectivity Problem

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nadsab, May 19, 2018.

  1. nadsab

    nadsab Private E-2

    Greetings. I have an Asus laptop, and a Samsung Galaxy Book (pad), that developed wireless connectivity problems with my router at the same time. I suspect it is either a problem with the recent Windows 10 update, either corrupted files, or possibly with my router wifi. Or malware infected them both at the same time. However, I do have a wireless printer and it is able to connect and print OK via the router. I can also stream via the router through my Blue Ray device which streams movies to my flat screen TV, which is also via a wireless connection between router and blue ray device, so I suspect the router is OK, and that it is either malware, or broken wifi driver(s) in both laptop and galaxy book, since this happened at the same time, shortly after a windows update. My main desktop machine is via ethernet cable and no problems there.


    The specific problem is, I can get a wireless connection on both machines, and I can bring up google, and can search on google and see search results, but that is it. After clicking on any google search results, none of the sites come up. They either time out or can not be reached. This happens on Chrome and Microsoft Edge on the Samsung Pad. As well as on the Asus machine, in Firefox, Windows Internet Explorer and Chrome.


    I also can not get any web sites to load if I manually type in a web address into any browser. On either machine.


    I also use a Chromecast device – First generation - to stream from tv.youtube.com and use both of the above machines to stream via Chromecast to my flat screen TV, and to set up or manage the Chromecast device. This connectivity problem began while I was streaming a video via Chromecast, and all of the sudden the cast dis connected, and now I can’t re set up the Chromecast device because of the wifi problem. The strange thing, is that I can also bring up tv.youtube.com and see a video stream on the Galaxy book. But the only two sites that I can bring up on these two machines are google.com, and tv.youtube.com - it makes no sense that I can bring up those two sites, but none other.


    I have used MAC filtering on the router for years and never had a problem. The router I am using is an ATT U-verse, relatively new, less than a year old I think.


    Other than that, both the Asus and Samsung Pad work OK, I just can’t get a wireless connect.


    So for now I did full scans via MG protocols on just the Samsung pad, and have attached them, since that is what I use most often, and hopefully what ever and if anything is found with the pad will also help to solve the problem with the ASUS. Any suggestions or advice is appreciated.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not really seeing any malware....I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  3. nadsab

    nadsab Private E-2

    OK thanks for taking a look at the logs TimW, I am trying to troubleshoot in the software forum
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problems...good luck.
     

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