A question from the uninitiated masses...

As a young person, I was asked by an older friend today to fix his computer. You know the story.

On his machine is a program, HP Director, which he makes extensive use of. It refuses to run. When the icon is clicked, ...nothing. When the program file is run, it shouts at me, Visual C++ Error!

I know as little about this as is possible. What in the name of Thor's beard is going on?

 

Any help here?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00802504&lc=en&cc=ca&dlc=&product=311264

 

Or here? http://support.microsoft.com/kb/307817

 

tried simply re-installing it??

 

Thanks for the help, guys. Unfortunately, it was pure user error. Upon interrogating the hapless owner, I turned up a bit of highly relevant information. When reinstalling it recently, he didn't disable his antivirus software when prompted to. I uninstalled, disabled, reinstalled, reenabled, and it works like a charm.