A Sluggish Pc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mark59, Aug 9, 2019.

  1. mark59

    mark59 MajorGeek

    I would be grateful if you would please review the attached logs. My PC (Windows 10 Home (x64); Hewlett-Packard s5770uk-m) is very sluggish although it is not doing anything it should not. Because the problem may be malware I have run the Read & Run Me First Malware Removal Guide (incl. Spyware, Virus, Trojan, Hijacker) (https://forums.majorgeeks.com/threads/read-run-me-first-malware-removal-guide-incl-spyware-virus-trojan-hijacker.35407/). As far as I can tell none of the programmes you recommend running found anything untoward. However, I cannot say that for MGTools. I simply do not know. Even though I do not think anything was found and no programme wanted to remove or quarantine anything I attach the logs and would be grateful if you would look at them. Thank you!

    Attachments x 5
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in any of your logs. I suggest you post in the software forum and answer these questions:

    For example answer the below:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
    mark59 likes this.
  3. mark59

    mark59 MajorGeek

    Thank you for reviewing my logs.

    I am pleased to learn there is no malware.

    My PC also has stopped being sluggish!!!???

    If it starts again I shall post in the software forum and answer the questions you list.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.
     

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