Acronis crashing when mounting image

I use Acronis (free with Seagate hdd) and it is fine when doing a system restore.
I am trying to mount an image of a backup I made today of my XP computer and it will not allow me to choose that backup.
It does allow a backup I made 2 months ago, but even then it gets to the point of "proceed" and it crashes.

I tried using the WD version as well - same result.
I am using a new computer - Windows 7 to access Acronis and the backup is on an external hdd.

Any ideas?

Thanks,
Paul

 

No idea why it won't mount an image but often / usually there isn't any need to as you can simply access the files in Explorer? Not sure whether that is true of the free versions from Seagate and WD but it is so if you buy Acronis.

As it's an image created on a different machine by a different user it's possible that you are running into a permissions issue here, so if Explorer won't work either you could try taking ownership of the backup file, though even with that you could still run into permissions issues I suspect.

Another possibility is that it can't handle the partition offset difference. XP uses a different NTFS version from 7 with, I believe, a 2048 offset against 1024 for XP. Numbers may be wrong there but the offset is definitely different.

 

I have in the past experienced similar problems when the restore Acronis version was not the same as the backup Acronis version (same version, different build).

Do you get updates for the free Acronis?

 

I can dismiss both of my speculations as to the cause. I just created a backup from Seagate Disk Wizard in XP and mounted it without issues in Acronis 2012 in Win 7.

When I suggested using Explorer rather than mounting the image I was referring to Windows Explorer, not the Explorer in Seagate Disk Wizard. Have you tried that?

 

Thanks for your reply.
I have no trouble viewing the files in Windows Explorer.
I was just trying to mount the image - thought it might be easier if I didn't have the other external connected or if it failed.

I tried it on my Windows 7 and my XP computer - can't do it.

It crashes as soon as I press "proceed."


I'll just do it the old way - unless I can figure out the problem.

Thanks again.

Paul