Ad-Aware Launching Problems

I downloaded Ad-Aware, but I can't run it. I've tried uninstalling it and d/l'ing it again, but that isn't working either. The error message I get is:

AD-AWARE caused an exception eedfadeH in module <unknown> at 0000:00000000.
Registers:
EAX=00000000 CS=0000 EIP=00000000 EFLGS=00000000
EBX=00000000 SS=0000 ESP=00000000 EBP=00000000
ECX=00000000 DS=0000 ESI=00000000 FS=0000
EDX=00000000 ES=0000 EDI=00000000 GS=0000
Bytes at CS:EIP:

Stack dump:


Can anyone help me?

 

what is your operating system please.

 

on second thought. This is apparantly part of "search bar" hijack.

please run through our tutorial obviously skipping the use of Ad-aware until you can get a good scan with spybot and the others. Once you've done that, then run ad-aware and see if it's working.

http://forums.majorgeeks.com/showthread.php?t=35407
READ ME FIRST: Basic Spyware, Trojan And Virus Removal

 

I have Win98.

 

read my post above yours. I replied twice

 

after that if the problem still there.. go to http://dll.yaroslavl.ru/index.php3?lng=&in_char=R

to download both .dll.. riched20.dll & riched32.dll and then copy it in U'r c:\windows\system32
I mean in the system folder if not in c:

probobly one of those has already been damaged by something.. adware or worm to protect it self from the scanner engine that U use!!


hope it help!

 

Hi Kodo, I am responding for my sister: Margo says" I did what you suggested, downloaded spybot and did a scan, apparently something got deleted, utils.dll file in particular, and now I cannot connect to the internet. Any suggestions? I backed up my system before I did the spybot scan, then when I got the utils.dll error, I recovered all the files and it is still not working.

 

Just did a search on my C drive (Win98SE) and no utils.dll at all, anywhere. I run AdAaware every day so utils.dll is probably not related to AdAware. What version are you using? AdAware SE or the old AdAware6 ?

You may still have leftover problems from previous trouble. Bazza

===

 

she probably had something tied into her TCP/IP stack.
see if you can get this file to her

http://www.majorgeeks.com/download.php?det=4180

that should take care of the problem....