Adaware created "error while spooling" msg, help!

My mom called in a panic tonight. She can't print anything. Everytime she tries to print she gets an error message saying "error while spooling - "Unable to start the spool manager". She only had this problem after running Adaware and deleting what was found (of course at my advice).

She is running Windows 98 and has deleted and reinstalled the printer driver. Not really sure what to tell her to do next. My brother is coming over to help her tomorrow and I would like to give him some "geek wisdom" prior to tackling this. Any and all help is appreciated!

 

i would'nt of thoght ad-awre would of deleted any files releated too your printer
1) what model printer is it ?
2) on the off chance do you have norton anti virus ?

if the answers are 1) epson 2) yes "i have a fix for you"

 

I wouldn't have thought that about Ad-aware either. It's never done any harm to my computer/peripherals.

And.... I think you might have nailed it....I know her printer is an Epson and I'd bet money that my brother has installed Norton on her computer.

What do I need to do once I confirm that this is indeed the case?

 

1. Click Start
2. Click Settings
3. Click Printers
4. Double-click on Add Printer
5. Click Have Disk
6. Place the Windows 98 CD into your CD Rom
7. Click onto your CD Rom Drive
8. Browse to the Following Directory (if CDROM is your D Drive)
D:\Drivers\Printers\Epson\STYLS??? (where ??? is your printer model)
9. Click OK and follow the remaining installation instructions.

apparantly theres a conflict with norton on win98 only try this an d let us know how you get on

 

That fixed the spooling problem!! That is just amazing that you knew about that particular situation. My mother and I thank you very much!

 

Nice!

 

..........