Address book hacked

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by kirk48, Aug 6, 2011.

  1. kirk48

    kirk48 Corporal

    I have to believe my address book has been hacked. I'm spamming my contacts and even myself. I ran the scans logs are attached. Thanks.
     

    Attached Files:

  2. kirk48

    kirk48 Corporal

    Here is the last log.
     

    Attached Files:

  3. thisisu

    thisisu Malware Consultant

    Hi kirk48,

    I will review your logs. Please be patient as there is a lot of information to review.
     
  4. kirk48

    kirk48 Corporal

    Okay, thanks.
     
  5. thisisu

    thisisu Malware Consultant

    From Add/Remove Programs (via Control Panel), please uninstall the following:

    • Java(TM) 6 Update 26


    Is Free Opener a program you use? It's in your Add/Remove Programs

    Please download Disable/Remove Windows Messenger to your Desktop.
    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

    1. Double-click MessengerDisable.exe
    2. Place a check-mark in Uninstall Windows Messenger
    3. Click Apply
    4. Click Exit

    Now download and install Sun Java Runtime Environment 7
    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

    Please also download MBRCheck to your Desktop.
    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
    • Double click MBRCheck.exe to run (Vista and Win7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (How to attach items to your post)

    Now run C:\MGtools\GetLogs.bat by double-clicking on it (Vista and Win7 right click and select Run as Administrator)

    This will automatically update all the logs in MGlogs.zip!
    Make sure you click Accept on the License Agreement from HiJackThis!/analyse.exe twice (yes twice) if prompted.

    Then attach C:\MGlogs.zip to your next message (How to attach items to your post)
     
  6. kirk48

    kirk48 Corporal

    Yes, I use free opener. If you think it's a problem I can uninstall it.

    Ran Messenger removal, updated Java, ran MBR check and Getbat.logs

    Logs attached.
     

    Attached Files:

  7. thisisu

    thisisu Malware Consultant

    I was just curious about the Free Opener program. Leave it installed for now. We need to fix your infected Master Boot Record (MBR) first.

    Do you have your Windows XP Pro Install CD?

    Then see if you can boot from this CD and get into the Recovery Console. See the second section in the below link where it says "How to use the Recovery Console"

    http://support.microsoft.com/kb/307654

    If you can get to the command prompt of the Recovery Console, type fixmbr and hit enter. After it finishes type exit to reboot and remove the CD to allow Windows to boot normally.

    If you were able to run fixmbr, rerun MBRCheck and attach a new log. Also tell me how things are working.
     
  8. kirk48

    kirk48 Corporal

    New MBR log attached.
     

    Attached Files:

  9. thisisu

    thisisu Malware Consultant

    Looks good, what malware problems (if any) are you experiencing now?
     
  10. kirk48

    kirk48 Corporal

    No problems that I can detect.
     
  11. thisisu

    thisisu Malware Consultant

    Please run GetLogs.bat once more (C:\MGtools)
    Then attach MGlogs.zip so I can review your latest logs.
    I want to make sure you are clean ;)
     
  12. kirk48

    kirk48 Corporal

    Okay here ya go
     

    Attached Files:

  13. thisisu

    thisisu Malware Consultant

    Looks good :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis if it present
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  14. kirk48

    kirk48 Corporal

    Got it. Thank you.
     
  15. thisisu

    thisisu Malware Consultant

    You're welcome. Surf safely.
     

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