Admin's Computer

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by volz, Nov 26, 2018.

  1. volz

    volz Private E-2

    Admin's computer has been slow and occasionally freezes with PowerPoint. Completed the Read and Run first. Log files attached.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please Use hitman to remove the items under:
    Malware remnants ____________________________________________________________

    extensions.mywebsearch.prevKwdEnabled
    C:\Users\NCCC\AppData\Roaming\Mozilla\Firefox\Profiles\pg76mm6g.default\prefs.js

    extensions.mywebsearch.prevKwdURL
    C:\Users\NCCC\AppData\Roaming\Mozilla\Firefox\Profiles\pg76mm6g.default\prefs.js


    Potential Unwanted Programs _________________________________________________

    Remove this item in ADWCleaner:
    Trojan.Agent C:\Users\NCCC\AppData\LocalLow\iac

    Please reboot and rescan with Hitman and also:
    Please download Zemana Malware Removal to your desktop and run it please.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
  3. volz

    volz Private E-2

    Completed instructions. Logs attached
    Thanks
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    How are things running now?
     
  5. volz

    volz Private E-2

    As far as I know, OK. I don't use the computer, but the lady that does seems happy.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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