Adwcleaner Removed Cyberlink Service And Computer Now Crashes All The Time Because Of High Non-paged

Hi,

I am looking for help please with my Windows 7.

I have used Adwcleaner since I have seen in some posts that it was a good way to remove something dodgy that was on my PC, which both MalwareByte and Norton virus could or did seem to see and stop in my PC. So I ran Adwcleaner for the first time in my life on 10 June and removed that thing that was running in the background that was driving me crazy and was sucking on my CPU, but also removed Cyberlink Service without me noticing.

BTW, the two things are not related, in the sense that while Adwcleaner detected the thing that was up to now undetectable, which was found in a folder called Low also decided to remove some privacy notices from some pre-installed software i had, which according to the description i saw on the day from Adwcleare it was saying it was harmless stuff - I stupidly said yes for the deletion. Among these Cyberlink was listed. As I said, it did not seem that it was going to remove the entire program just the privacy notice. As soon I clicked yes for all of that plus more (the rest in my view was harmless) my computer crashed . For the first time in my life I saw a blue screen and have frozen in terror.

PC did a memory dump and I have the logs from Adwcleaner too (which leave a lot to be desired). The net result is that Cyberlink Service has disappeered and the Kernel memory for non-paged keeps going up all the time whenever I use the VPN from MalwareBytes to watch stuff on the internet (which is basically all the time). Before I could use MalwareBytes VPN with no problems or worry on this non-paged memory business. THAT day I was running Malwarebytes (doing no scans or anything) and there was no VPN in use at the time, it was running in the background like it usually does to catch some malwareware that triggers on the internet on streaming sites sometimes.

I must say that when I used Adwcleaner, Malwarebytes was already installed on my pc and was running fine.

Because of this issue, I decided to uninstall Norton antivurs hoping that it would sort out things, since it sucks a lot of energy, although I must say it never clashed with Malwarebytes. I kept Malwarebytes and let Norton go.

From my observation from the task manager, the kernel memory stays stable for paged and non-paged, if I do any other tasks say work on audio with Audacity or convert audio. Videos do still play in VLC player and Gom Player (although in Gom player does not have really good audio), Pictures can be viewed in Windows photo viewer although for the life of me i cannot find where the program is. BTW, I'm open to suggestions for other sources to see photos, if you know let me know. DVD player still works. I have tried Power DVD to see if it works and it does although I never use it, and Cyberlink is the owner of that program. I did find an application file for PowerDVD in my downloads folder from 2013 it is called v5108_RiTA10(Patch)_Patch_DVD130311-03 and it says it is a Patch in the title - I am not sure whether I should click it, as I do not want to worsen things. maybe I could get Cyberlink service to come back with that? what do you think?

End result is that I can only watch ONE movie with the VPN and then I have to re-start my PC. If I did not, the Kernel for non-paged goes so high that then i get the blue screen crash error saying DRIVER_IRQL_NOT_LESS_OR_EQUAL. Once the memory goes up it does not come down - i have to restart because of it. As said this only happens for when I stream movies, so it seems at this point I can no longer binge watch series.

Does anyone know what I can do to get the kernel non-paged not to go out of control in my Windows 7, now that it seems I no longer have Cyberlink Service to do it for me? I saw this article about this: https://www.majorgeeks.com/content/...ble-click Shutdown: Clear virtual,Click on OK. but you say in that same article "We don't recommend you do this with a computer that is shut down every day, but it's perfect for those who occasionally reboot or shut down." I shutdown my pc everyday so I am unsure whether this could make things wrose, also I am not an expert on IT things.
I attach the minidumps from 10 June to yesterday's date 16 June. Please note before yesterday, I have the PC set to dump kernel memory dumps whilst yesterday I have changed it to minidump. Just in case it was providing more info.

Can you please let me know what can be done?

Thanks,


Stella

 

Do have any System restore points that you can recover back to before file deletions? See Enable, Disable, Manage, Delete or Create a System Restore Point - MajorGeeks Also, look at the Windows 7 recovery options: How to start the Windows 7 Recovery Environment (bleepingcomputer.com)

You can use Download WhoCrashed Free Home Edition - MajorGeeks to analyse the memory dump file you have to identify where the crash occurred or drivers responsible. From there it may the case of disabling or updating the device driver that cause this crash.

You may try a file undeleter to see if it can restore deleted files. See Data Recovery tools listed at: MajorGeeks Top Freeware Picks - MajorGeeks (this page also lists image editing and viewing applications) and Download Data Recovery Tools for Windows - MajorGeeks - go with one of the top recommendations from the Top Freeware Picks page.

Finally, you may have the original PC recovery media, either as a DVD or as a partition on your disk drive in which you can recover back to essential factory setting.