All Scans BSOD - not malware - please help!

Hi and thanks for reading.

My laptop crashes during all scans (not in safe mode) and during defrag. I managed to get the text of the BSOD using a video camera and will transcribe it; there is no dump file as the BSOD will show.

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A process or thread critical to system operation has unexpectedly exited or been terminated.

...

STOP: 0x000000F4 (0x0000000000000003,0xFFFFFA800D081B30,0xFFFFFA800D081E10,0XFFFFF800033D9350)

Collecting data for crash dump ...
Initializing data for crash dump ...
Physical memory dump FAILED with status 0xC0000010.

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This is a ASUS U56E-1AXX laptop. Please help.

 

STOP codes are often hard to trace. If I had to make an educated guess, the most likely causes would be either an extremely bad virus/malware infection or a failing hard drive.

First - if you have files you haven't backed up and need to attempt to save - I'd remove the drive from the PC and hook it to a working PC. First, scan the entire drive with Malware Bytes free edition. If it shows infected files, use the program to attempt to remove them. (Note: This step by itself may not fix all infections. If it shows infections, repost in the Malware forum for more detailed advice.)

Next, download Advanced System Care on the working PC and use the "Disc Doctor" utility in the Toolbox to scan the drive in question. If it comes up with errors, allow it to attempt a fix, reboot the PC and run Disc Doctor again. If it now shows "no errors", put the drive back in the ASUS PC and retry it.

The final possible solution is to buy a replacement hard drive and reload Windows on it. Disk Doctor and other drive utilities sometimes miss hard drive issues.

If all of these fail, post a reply and other members may have other ideas.

Hope this helps.

 

Thanks for the reply!

I can't run MBAM to completion unless safe mode however I just came from the malware forum and they gave me a clean bill of health and referred me here.

I ran disk doctor and it found errors however once these were fixed the problem persisted.

If I wanted to back up a disk image and clone it onto a new drive, what would be the best utility to use? Would this be a bad idea versus reloading the OS fresh and starting from there?

I am not 100% sure what type of drive / drive interface the HDD uses. Is there a software method to pull the drive information? I am very sleep deprived and can't think how to go about it. I want to order a compatible drive right away but I am stuck away from my tools and grounding strap so I don't want to pull the drive and check it out that way.

Thank you very much! Your help is much appreciated!

 

Hi my friend , you can use this tool

http://www.majorgeeks.com/files/details/cobian_backup.html

go to

Start - Run mmc devmgmt.msc - ok , you can expand the sub menu in Disk Devices , there is a code , you must inform us about this , even you can hook your hdd to another machine checking if it works :wave