Almost Unusable - 5 logs attached

Uninstall the below program. If you do not find it or it they will not uninstall, just keep going but tell us later about any problems.
savernet



Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1:9421;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)


After clicking Fix, exit HJT.

Rerun RogueKiller and have it fix these item:

¤¤¤ Registry : 25 ¤¤¤
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670} -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\dfc86759 ("C:\Windows\system32\rundll32.exe" "c:\progra~3\perfor~1\PerformancerSvc.dll",service) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\dfc86759 ("C:\Windows\system32\rundll32.exe" "c:\progra~3\perfor~1\PerformancerSvc.dll",service) -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Agent (C:\Windows\VPDAgent_x64.exe) -> Found
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\dfc86759 ("C:\Windows\system32\rundll32.exe" "c:\progra~3\perfor~1\PerformancerSvc.dll",service) -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{859666F2-FBB4-4807-873D-C29105593B7F} | DhcpNameServer : 10.0.10.50 10.0.10.51 [(Private Address) (XX)][(Private Address) (XX)] -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{859666F2-FBB4-4807-873D-C29105593B7F} | DhcpNameServer : 10.0.10.50 10.0.10.51 [(Private Address) (XX)][(Private Address) (XX)] -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{859666F2-FBB4-4807-873D-C29105593B7F} | DhcpNameServer : 10.0.10.50 10.0.10.51 [(Private Address) (XX)][(Private Address) (XX)] -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows | AppInit_DLLs : C:\PROGRA~3\PERFOR~1\PERFOR~2.DLL -> Found
[Suspicious.Path] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows | AppInit_DLLs : c:\progra~3\perfor~1\perfor~1.dll -> Found[/code]

Now rerun Hitman and have it fix everything it finds except the Suscpious file named C:\Windows\SysWOW64\SftTree_IX86_U_50.ocx

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Processes
explorer.exe
 
:files
C:\ProgramData\greaatsaving
C:\ProgramData\PariceDownloader
C:\ProgramData\tpEERfeuCtcoupon
C:\Program Files (x86)\greaatsaving
C:\Program Files (x86)\tpEERfeuCtcoupon
 
:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2476}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C52D1191-6264-42C5-BFBB-56F3C1FC53E0}]
:Commands
[purity]
[ResetHosts]
[emptytemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach that document back here in your next post.

Reboot and rescan with both RogueKiller and Hitman and attach the new logs.'


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Rescan with both RogueKiller and Hitman and save new logs.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• the RogueKillerlog
• the Hitman log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Nothing in OTM should have affected your remote connection.

 

FYI: Do not work from email notifications. Always come here to the forum to see the most up to date and properly formatted instructions. Use the email notification only as information that you need to come here to your thread to see new information.

 

No this would have no effect on Teanmviewer.

Where is the PC located that you are working on? How far away?
You could try having them power it down completely and then back up?

Also try temporarily uninstalling protection software while attempting to fix this.

 

Also another question to ask the owner of the PC. Can they connect to the internet on there end? That is does browsing work?

 

So you are saying you actually can connect to the PC using Teamviewer but that you quickly lose the connection?


I'll have them try to get into the office tomorrow to reboot the computer and reconnect TeamViewer with my machine.

I would uninstall because it will keep reenabling after each reboot. Also uninstall Spybot and SuperAntiSpyware too. And then a power cycle would be a good idea.

Also need to see if using a browser the PC has internet capabilities. It is possible that TeamViewer may need a reinstall.

 

Yes this is what I mean.

It is possible the proxy setting that was shown in the HijackThis fix was a problem.

This is the problem with remote access! When something goes wrong, you have to manually correct it.

 

Rerun all the scans and attach the new logs. We will see were we stand.

 

Actually, not that much to do.

Rerun Hitman and have it fix everything it finds except:
C:\Windows\SysWOW64\SftTree_IX86_U_50.ocx

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now follow these instructions:
Reset Chrome to Defaults


Reboot and rescan with Hitman (attach the new log) and then tell me how things are running.

 

Delete the Ask.com item in Hitman. For assistance with Office issues, post in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!