Annoying problem when I close IE window

I'm using windows xp sp2 and I frequently have an error message that pops up when I close internet explorer (version 7.0.5730.11).
"Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

AppVer: 7.0.5730.11 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00001010 .............."

I usually don't have any problems until trying to close the window. I don't show any problems with basic checks for viruses, spyware etc.

Any suggestions?

 

I am getting exactly the same error re NTDLL.EXE when closing down IE& which I just downloaded to my daughter's PC. very annoying although it doesn't seem to cause any other issues, just have to close down the error box. Surfing on the web I see a lot of references to this but ZERO solutions. see attached snag-it of error msgs from Microsoft.

would be very nice to get some help on this, otherwise I'm gonna do an XP repair/upgrade and go back to IE6. It is depressing trying to find Microsoft support for issues like these. You would think that with all the $$ we spend supporting their products that they would be totally on top of these issues?

thnx, bo bo bolinski

 

#5 worked like a charm for this problem! thnx to THEEFOOL>>>this has been buggin me for a week. no more NTDLL.EXE error messages on closing IE7>>hoorah!!!

bo bo bolinski


Method 1: Open a blank home page in Internet Explorer 7
Test Internet Explorer 7 by opening a blank home page. To do this, follow these steps:
1. Click Start, click Run, type iexplore about:blank, and then click OK.
2. If Internet Explorer starts correctly, examine the home page that is set in the Internet Options dialog box.
3. Note the home page setting, and then click Use Blank to set the default Web page to “about:blank.”
4. Close, and then reopen Internet Explorer to test whether it will open when the home page is set to “about:blank.”
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Method 2: Remove temporary Internet files, browsing history, and Web form data
To do this, follow these steps:
1. On the Tools menu, click Internet Options.
2. In the Internet Options dialog box, under Browsing history, click Delete.
3. In the Delete Browsing History dialog box, use the appropriate options to remove temporary Internet files, browsing history, and Web form data.
4. Click Close, and then click OK.
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Method 3: Start Internet Explorer 7 in "Internet Explorer (No Add-ons)" mode
To do this, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
Note If the issue does not occur after you use this method, use the Manage Add-ons option in the Tools menu to determine which add-ons are causing the issue.
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Method 4: Log on as another user
This will help isolate issues that are specific to a user account or to a user profile.
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Method 5: Reset Internet Explorer settings
To do this, click Reset on the Advanced tab of the Internet Options dialog box. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
923737 (http://support.microsoft.com/kb/923737/) How to use Reset Internet Explorer Settings (RIES)

 

jdeh,

Thanks for posting this link. Method # 3 work for me...JIm