Another Call Us To Fix Your Computer Scam

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run AdwCleaner again and have it fix any of the below items that still exist:

***** [ Files / Folders ] *****

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Found : C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\kzfw5ux8.default\searchplugins\Conduit.xml
Folder Found : C:\Users\Sharon Elliott\AppData\Local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl
Folder Found : C:\Users\Sharon Elliott\AppData\LocalLow\Shop-Up
Folder Found : C:\Users\Sharon Elliott\Documents\Optimizer Pro
Folder Found : C:\Users\Sharon\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\Sharon\AppData\LocalLow\MyScrapNook_12
Folder Found : C:\Users\TEMP\AppData\LocalLow\AskToolbar


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Found : HKCU\Software\AppDataLow\Software\Crossrider
Key Found : HKCU\Software\SmartBar
Key Found : [x64] HKCU\Software\SmartBar
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{0BC6E3FA-78EF-4886-842C-5A1258C4455A}]

***** [ Browsers ] *****
Setting Found : HKCU\Software\Microsoft\Internet Explorer\Main [Search Page] - hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=ds&q={searchTerms}&installDate=12/11/2013
Setting Found : HKCU\Software\Microsoft\Internet Explorer\Search [Default_Search_URL] - hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=ds&q={searchTerms}&installDate=12/11/2013
Setting Found : HKCU\Software\Microsoft\Internet Explorer\Search [SearchAssistant] - hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=ds&q={searchTerms}&installDate=12/11/2013
Setting Found : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default] - hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=ds&q={searchTerms}&installDate=12/11/2013
Setting Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl [Default] - hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=ds&q={searchTerms}&installDate=12/11/2013

[ File : C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Homepage] : hxxp://feed.snapdo.com/?publisher=SnapdoGOblidooYB&dpid=GOB1&co=US&userid=24d326ef-ebee-516b-c661-63b6652b4b08&searchtype=hp&installDate=12/11/2013


Then reboot your PC and run a new scan with AdwCleaner and attach the new log.

 

You're welcome. How is the PC working now?

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
4. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your Windows version in this link: Disable And Enable System Restore​
   • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
5. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome. Surf safely!