Another Realtek HD Driver Thread

Hi,

I'll get right to the problem: my recently-bought HP DV6935 laptop with Vista 64x does not play any sound through its internal speakers, but plays fine through headphone jacks.

I believe firmly that the problem is something with the Realtek HD Audio driver, since the integrated speakers do work with Realtek uninstalled and Windows default driver auto-installed.

However, I really need the Realtek driver for its improvements on music / sound quality, it allowing me to use the mini-quickplay panel near the laptop keyboard, and it possibly (if fixed here) allowing the computer to auto-switch between speakers and headphones when detecting either (instead of me going into sound settings and modify the default output between headphones and internal speakers every time).

I have already attempted installing very old as well as the newest versions of the Realtek driver, and checked through all audio settings if anything is muted (and they aren't, of course), etc. None of them even force the tiniest sounds through the internal speakers when Realtek HD driver is on the system.

Thanks for reading, hopefully someone could offer one form of solution or another to this problem =/.

-J

 

I found this info at the HP website. Apparently, having audio trouble with your laptop model is not that uncommon. There are many different links, fixes, and suggestions at that link I just posted.... check it out and let us know if any of it helps...

Good luck!

 

I have already tried every one of those suggestions on that specific link at least twice in the near past, partially due to hours of Googling trying to find any possible fix at all. None of them work at all in making the internal speakers make sounds with Realtek driver in.

Still open for any, any suggestion or idea here for the issue =[.



-J


(P.s. is it possibly a registry problem? the hardware works, and many others seem to use Realtek HD Driver fine on their laptops.)

 

It could be a registry problem... I really don't know at this point. Have you tried a system restore to a date before the problem started? If you have your Vista install disc, you can boot to it and get various repair options but I'm not sure if any of these would work for this scenario.... I wish I could be of more help.... sorry.... hopefully someone else will come along with better info for you. Good luck!
:-D

 

To tell you the truth, I encountered this problem as soon as I purchased the laptop 5 months ago, right after I installed all the drivers that HP has auto-packaged with Win Vista.

 

Heya,

Nope, no exclamation-marked devices in device manager.

The sound problem occured as soon as I got the laptop shipped to me and I did its routine driver installation. After that I did do a Microsoft update on all the patches / security updates / Vista SP1. However, none of them helped this sound issue.

I have tried both the HP-website Realtek driver specifically for my laptop model, as well as the unified newest Realtek version driver.

"I would be tempted to unsinstal the audio drivers and then do a cleanup of temp files etc and CCleaner is good for this, then reboot, and then install the Intel Chipset Driver followed by a reboot and install of the audio driver from HP in the link above." <-- I'll try that now.

"Also test by going into safe mode (F8 at boot) and see if sound works?" <-- I'll try that if the above one turns out to not work still.

I'll report back how they go after I try them in a moment. Thanks

-J

 

This is extremely strange, I followed your suggested method of uninstalling realtek / clean reg and temp files with ccleaner / reboot / autoinstall intel hd driver / reboot / install hp-provided realtek driver.

I tried it two times and both times the realtek driver ends up being installed with an error (entirely no sound / yellow exclamation mark in device manager).

What should I do now?


edit: Am I misunderstanding the "intel chipset driver" for the "intel high definition audio device" that auto-installs whenever I uninstall realtek?

 

I was able to install the HP-provided realtek driver in the end (by not rebooting after the computer auto-installs its own hd driver, but instead uninstalling that in device manager, then installing realtek driver); but problem persists...

I'll try the safe mode check now.

 

Safe mode does not work either; somehow the "Windows Audio Service" is not enabled in safe mode, and even though realtek driver is properly installed, windows doesnt seem to use it...

Awaiting any further instructions or suggestions (or corrections of what I might have done wrong so far).

-J

 

Bump...

Hopefully Halo or others here with great knowledge can diagnose the issue and the (lack of) results of what I did.

 

hi, how would I do that again? hm I don't recall having done that before.

But yeah, I guess I should phone them and inquire about this.

Is it possible that the issue might have persisted because I installed and uninstalled multiple copies of realtek driver with different versions? As I mentioned before with what you told me to try, doing a clean install seems to not work, since uninstall/ccleaner/reboot/chipset sound install/reboot/install hp version causes my driver to be shown with yellow!mark in device manager and entirely broken.

Thanks

-J

 

I tried doing an online technical diagnosis and troubleshooting chat with an HP representative, but he only repeated the basic (check sound settings / reinstall drivers) routine and typed so slowly that those took 2 hours. In the end it was wasted time since I tried all of those steps multiple times and none of them worked in fixing the issue here.