Anyone knows how to remove desktopspyagent from Vista?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by spidergames, Jun 30, 2007.

  1. spidergames

    spidergames Private E-2

    Because spyweeper failed too delete it:cry, is there any thing out there that could really remove it from vista?
     
  2. spidergames

    spidergames Private E-2

    Please some one help
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat---> You will need to turn off UAC in vista and reboot*
      • newfiles.txt - the log from ShowNew.bat ---> You will need to turn off UAC in vista and reboot*
      • HijackThis ---right click and run as Administrator to get proper results!
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
    *
    turn off UAC, to do this goto Control Panel\User Accounts and Family Safety\User Accounts and then choose your account if multiples ( best to be admin account ) and then bottom option is Turn User Accont Control On or Off then you will need to reboot.

    then Shownew and getrunkeys work ok
     
    Last edited: Jul 1, 2007

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