Apple Quick Time

I have a panasonic Lumix DMC/LZ7. I haver taken many movies with this camera and have them stored on my external high drive. they use to play well on my dell demension 4500. I had a problem and Dell deleted everything from my computer and then reinstalled everything...windows XP. didn't notice right away that I didn't have Quick time.... so reinstalled from the disc that came with the camera. The movies act like they are going to play, but then stop ...the sound goes on, but the picture is just a still picture and may changet to another frame after a while...the sound is correct. Called and was told to update Quick time...so i uninstalled and the reinstalled Quick time from the web site.... same problem. Called Dell and they said everything was ok. tried playing movies on realtime and they act the same way. took new movies with the camera and they look good when I play them back on the camera, but react the same way when I download them to my computer and try and play them..... I am at a lost. have tried Panasonic, but they have not returned my call with an answer. Can you heklp me.. olease! Let me know if you need any additional information. we are leaving on a trip and I want to use my camera for movie clips of different things. Like I said everything was fine before I had to remove everything from my computer.

Thank you so much for listening...as yo can tell I don't now much about computers...an old lady who loves my computer and my pictures and the movies of the grandkids,

 

Halo,

I tried to do what you said. but not sure what the second step should be "goto the computer summary" will try and paste what I ave done so for



Instant Access to 127,203 Device Driver Updates

DriverAgent Scan Results
Print
Good Drivers (77%)
Bad Drivers (23%)

DriverAgent has determined that your computer is missing significant driver updates.


JUDY (system summary) Good Bad Download
Disk Drives
WD 1600JB External USB Device
MATSHITA DMC-LZ7 USB Device
DV 5100M USB Device
WDC WD200EB-75CPF0
Display adapters
32MB ATI Rage 128 Ultra
DVD/CD-ROM drives
LITE-ON DVDRW SHW-1635S USB Device
HL-DT-ST CD-ROM GCR-8481B
IDE ATA/ATAPI controllers
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Imaging device
Lexmark X73 MFP Scanner
Keyboards
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mice and other pointing devices
Microsoft PS/2 Mouse
Modems
Generic 56K HCF Data Fax Modem
Monitors
Plug and Play Monitor
Network adapters
Realtek RTL8139 Family PCI Fast Ethernet NIC
Other devices
Universal Serial Bus (USB) Controller
Ports
Communications Port (COM1)
ECP Printer Port (LPT1)
Processors
Intel(R) Pentium(R) 4 CPU 1.80GHz
Printers
Lexmark X73
Sound, video and game controllers
SoundMAX Integrated Digital Audio
System Devices
Intel(R) 82801DB/DBM SMBus Controller - 24C3
Intel(R) 82801DB LPC Interface Controller - 24C0
Intel(R) 82801DB PCI Bridge - 244E
Intel(R) 82845 Processor to AGP Controller - 1A31
Intel(R) 82845 Processor to I/O Controller - 1A30
Universal Serial Bus controllers
USB Mass Storage Device
USB Mass Storage Device
USB Mass Storage Device
USB Mass Storage Device
Generic USB Hub
USB Printing Support
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2

--------------------------------------------------------------------------------
does this tell you anything? Thanks!

 

IDE ATA/ATAPI controllers
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Imaging device
Network adapters
Realtek RTL8139 Family PCI Fast Ethernet NIC


Modems
Generic 56K HCF Data Fax Modem
USB Mass Storage Device
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2



these has a red X by it. Thanks, Judy

 

Try downloading and installing this driver:
http://ftp.us.dell.com/video/R41232.EXE

 

This is the Dell support page that has your drivers:
http://support.dell.com/support/dow...D=DIM_PNT_P4_4500&os=WW1&osl=en&catid=&impid=
You should dowload and install each of the drivers that are showing the red X

 

Halo, How do I install the Chipsset drive" sorry, but iam lost with what to do. can you help more?

Thanks.

 

Joelsz,

When I go to download that driver it says there is already a driver and should they extract it and a lot of other things.... do did not do.

Thanks, Judy

 

Is there some place I can go that they will walk me through this step by step or can control my computer and do it for me?

Thanks, Judy

 

Halo,

Just saw your last post to me. thought I had scared you off.

Dell did everything over the phone and by taking over bmy computer by acess something or another,

Will try what you suggested right now and post.

Thanks, Judy

 

the only thing in yellow is USB CONTROLLER Dell tried to check that, but nothing I disconnected would make it go away. i have a printer, an external hard drive or memeory, a nero DVD burner, an external modem for my internet. and then I down load photos thorgh a USB port.

Thanks, Judy

 

did the chipset instellation, the USB thing is still in yellow.

 

I don't think I installed the graphics driver..... sorry was getting very confused yesterday...plese tell me again how to do this.... new good instructions as I am not knowledgeable.

did install quick time from the apple site you mentioned.
Judy

 

I do have the service pack 2

 

i think i installed the grphic driver.... it went so fast....

Thanks, Judy

 

trying to post what i found with driver update.

 

guess it didn't work. it looks like all the things that previous had red checks still do. that is from the drivers update...everest that I ran.

 

can you explain to me again how to install the graphics driver?

thank you very much for your help.

Judy

 

do not understand this:

goto Computer > Summary and under Display and next to video Adpater it will tell you whats installed then goto the below site and get the drivers for the model of card.

http://support.dell.com/support/down...&catid=&impid=

 

Hi Judy

I'm not certain what was meant by the comment

I think it was refering to the listing report given by the program Everest. Having never used this program myself, I can't be sure.
In any case, to reinstall your video driver I would first uninstall the old one. To do this go to your device manager.
start>control panel>system>hardware>device manager.
Double click where it says "Display Adapters" and finally right click "32MB ATI Rage 128 Ultra " and choose "uninstall".
Once that is done the computer will probably tell you to restart in order for the change to take place. Do so.
Once the computer has been restarted you will be using what is called "default drivers" for your video.
Now install the newer driver by running this program:
http://ftp.us.dell.com/video/R41232.EXE
this should automatically install the newer driver.
You can make certain that it worked by going once again to our device manager and seeing what it shows under display adapters

 

I had called someone to help with my computer problem. they said to bring the hard drive to them. but before I bring it to put a couple of Quick time movies on the hard drive from the external hard drive. when I did this they played well..... when I disconnected the external hard drive and reconnected it.... it said there are no hi-speed USB host controller installed. need to *** a hi-speed controller to this computer to obtain maximun performance.

I have a My book for the external hard drive. western digital bought at best buy.
Model number WD 16001032001.
I can not remember a cd coming with the device..... have looked and can not find one.

Does this help with what you think I should do?

Thanks,,, must leave for a while will check for an answer later.

 

This may indeed be the crux of the matter.
If your movies are on an USB 2.0 external hard drive, and your computer is trying to access it through a USB 1.0 hub the result will be a slow and uneven playing of the movies.
Windows Service Pack 2 (Also called SP-2) has the higher speed controller in it.
I know you said that you had SP-2 installed, but when Dell reinstalled your Windows XP, did they reinstall SP-2 too?
If they didn't, you should download and run this Service pack.
http://windowsupdate.microsoft.com/

 

it says I have service pack 2. and all the updates.
any other ideas?

thanks

 

In your device manager do you see this entry
http://joelkilgore.com/usb2.gif
(You might have to expand the USB controllers by clicking on the "+")
or this one
http://joelkilgore.com/usb3.gif

 

I see the bottom one
Universal serial bus controller with the yellow ?

Thank you

 

the top one you have highlighted is not there

only 24C2
24C4
24C7

 

OK
double click on the entry and (re)install the driver

 

double click on what entry? sorry so dumb.

 

The yellow one
http://www.joelkilgore.com/usb3.gif
You should get this
http://www.joelkilgore.com/usb4.jpg
click where it says "reinstall driver"

Not dumb... inexperienced, perhaps

 

I did it.... doubled click by the yellow ? and it works!!! I am so excited...

thank you , thank you. I have spent so many hours on the phone with Dell and with Apple and anyone else who would talk to me..... the dell person tried to get rid of the yellow ? and could not. you are wonderful.

Can go on vacataion and take movies and get to watch them
..Judy

 

De nada

..
J