Audio Driver/system Restore Issue

Discussion in 'Software' started by Tweety1964, Sep 29, 2021.

  1. Tweety1964

    Tweety1964 Private First Class

    I'll try to simplify this as much as possible. Yesterday, I ran Driver Booster (free version) Build 8.6.0.522 and updated the AMD Audio CoProcessor driver. After the update, I noticed that my headphones did not work properly. On Sound settings/devices, my headphones are listed as Realtek HD Audio 2nd output. Also listed are Speakers. Usually, when I plug my headphones in, the audio transfers to them, not the speakers. Now, the 2nd audio output does not show up on sound settings/devices unless the headphones are plugged in. I checked Device Manager and under System Devices, AMD Audio CoProcessor was flagged. I right clicked Properties and the following error popped up "This device could not start (Code 10). STATUS_DEVICE_POWER_FAILURE." I ran the sound/audio troubleshooter and it recommended restoring to before the driver update. I ran System Restore but it got hung up on the restart, so I shut my laptop down by pressing the power button, then restarted. Still have the audio issue, but now the AMD Audio CoProcessor is not flagged for some crazy reason.

    I went back into System Restore to run the restore again. The original restore point (uninstall updated driver) was still there, but now, there is another one: Undo: Restore Operation. Which restore point should I use to fix the issue?? I contacted Windows Support and they said to run the incomplete restore operation, then go back and manually uninstall the AMD Audio driver via device manager, then restart so that Windows can only read the Realtek audio driver. I had no problems with ANY of the audio until I updated the AMD Audio driver with Driver Booster, so wouldn't it make more sense (yeah, computers making sense haha!) to run the incomplete restore operation, then see if the audio issue still exists. If it does, go back and undo the driver update with System Restore? I'm sorry if thi8s doesn't seem clear, but I'm not very clear on it myself.

    Running Windows 10 Home version 20H2 Build 19042.1165, Features Experience Pack 120.2212.3530.0.
     
  2. Earthling

    Earthling Interplanetary Geek

    As Driver Booster seems on this occasion to have created a few problems then, if you still have audio problems, I suggest you use Device Manager to remove the offending driver and just reboot. That will cause Windows to reinstall the driver it recognises for your sound device and hopefully your sound system will then perform as it used to and you can forget about system restore.

    I also use Driver Booster from time to time but never without having first imaged my system, which I do once a month without fail. System Restore should be sufficient for problems such as this but, as you have discovered, it is not wholly reliable whereas a system image is.
     
    Tweety1964 and Eldon like this.
  3. Tweety1964

    Tweety1964 Private First Class

    I'll give that a try. This is really the first time I've had trouble with Driver Booster. Sometimes I think my system likes to throw me a curveball just to see how I react!
     
  4. Tweety1964

    Tweety1964 Private First Class

    On a whim, I ran the Sound troubleshooter again. This time, it recommended setting Realtek audio as the default device, so I did. And...………when I plug in the headphones, they actually work! Next time, I think I'll just ignore any AMD Audio CoProcessor updates if Driver Booster recommends them.
     

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