Audio/Video Stutter (Vista)

Discussion in 'Software' started by Krotizt, Mar 1, 2010.

  1. Krotizt

    Krotizt Private E-2

    Wasn't too sure where to post this, sorry if I'm in the wrong section.

    I'll keep this simple and short so you're not reading a page and a half.

    Recently decided to go ahead and reformat my computer. It was just too bogged down and was getting upset with it and didn't have the time to fix each individual problem. Anyway, went ahead with the reformat, it all worked fine, updated to SP1, then SP2, got all the required Windows updates and whatnot, did all my driver installation for my video card and sound chip. Assumed the worst was over, clearly wasn't.

    The Audio/Video seems to be stuttering pretty much everywhere. Be it MSN noises, steam noises, winamp playback, windows media player playback, video games, I've caught it stuttering a couple times at even the log-in screen for Windows Vista, sometimes the clicking noises stutter when browsing folders, and what not, think you get the point.

    I've gone through the whole uninstall and reinstall drivers to make sure they're all properly installed, to no real accord. I was thinking it was the Hauppage WinTV-PVR-150 card I had in there that was just doing nothing but taking up space since it is classified as a audio/video controller, but even after removing that, I had no improvements.

    At wit's end, hoping someone can help me out here :\
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi


    In Device Manager do you have any yellow ! marks, if so by what devices?


    If your PC is one from the likes of DELL, HP, Sony, etc what is the Make and model varient as this will assist us if we need drivers?

    If your PC is a home or custom build what is the motherboard make and version?


    To find this info you can use the likes of Everest to find this info, at times a summary log of your PC can help, to do this

    Install Everest and run
    Click Report (top menu) > Report Wizard > Next
    Choose System Summary Only > Next
    Choose Plain Text > Finish and wait for report to generate
    Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)



    Then attach your log to your next post as per these instructions HOW TO: Attach Items To Your Post
     
  3. Krotizt

    Krotizt Private E-2

    Build is HP Pavilion a6318f. The only thing custom is I put my own video card in here, which is an ATI Radeon HD 3850, as well as putting my own slave drive in as well. Haven't replaced the motherboard or anything.

    I've attached the requested report file from Everest to this post.

    Hopefully it helps. If you need anything more, feel free to ask.
     

    Attached Files:

  4. Krotizt

    Krotizt Private E-2

    Updated the BIOS, so here's a new report. Wasn't sure if it would change anything or not.
     

    Attached Files:

  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Try this to see how you get on

    Install the Chipset driver from HERE (as its the nForce 430 chipset) and then reboot, then lets remove your current ATI GFX driver using the below, but before doing so download but dont install the driver from HERE


    • Please also list what yellow ! marks you may have in Device Manager?
    • Please list what applications you have starting up with your PC? (to do this if you have CCleaner click Tools > Startups and take a screenshot of the page, paste it into MS Paint and crop the image to what is just needed in the list of startups and attach it as per instructions HERE)




    Your motherboard details just for reference HERE
     
  6. Krotizt

    Krotizt Private E-2

    Alright. Removed ATI installation files, rebooted in safe-mode to run Driver Sweeper to remove the rest. Rebooted to normal mode (Could not install ATI in safe-mode). Installed ATI catalyst center in normal mode, rebooted.

    Attached file "startup" showing processes that start up with Windows as CCleaner shows. None of these files stand out as being potentially harmful.

    Audio/video stutter problem still persists.


    Note: I was recommended by a friend to try installing the OS on a separate drive to see if the CD is bugged, but I used the same CD on my laptop, and the laptop runs fine. Was then recommended that it may be a harddrive problem and to install the OS on a different drive, so I've created a small partition on my slave drive at 30GB to test this eventually, should I attempt this to see if I get any better results?
     
  7. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Did you install the Chipset first? your above post doesnt stipulate this? its crucial and just uninstalling the GFX driver and reinstalling may not help, need to make sure the chipset is installed first, its a core component to a smooth running PC, may not be the fix but needs to be upto date and installed.

    Your attachment on startups didnt attach sadly, while they may not stand out as harmful, that wasnt the task, it was to see what could be potentially bogging your PC down, some applications dont work nice together.


    Yes I would attemt to install on the slave drive as it may rule out hardware as in your main HDD being the issue and rule out all of the above, although chipset will still be a core driver to install on any installation of the OS.
     
  8. Krotizt

    Krotizt Private E-2

    Sorry, forgot to mention that. I did install the chipset first prior to everything else.

    I'd re-attach the file, but I went for a gut feeling and reformatted on the same drive. After that, all I did was try to play a random song and it still did it, along with all video stuttering as well including the mouse kind of jerking around. As far as I know, it shouldn't be doing that on a fresh install. Installing a fresh OS on the slave drive now on it's 30GB partition to see if I get a different result. I'll edit or post again with results on how that rolls over when it's done since I'll be right here babysitting it for a bit.

    I can't list everything on the startup list, but it was short. Maybe about 8 or 9 things. All I can remember is AVG, Ultramon, and MSN being on that list.
     
  9. Krotizt

    Krotizt Private E-2

    Alright. Installed on my slave drive on a separate partition, and it's audio/video is fine.

    My new question is how useful is the main hard drive? I'd assume I can still install things like games and programs and whatnot in there, or at the very least just turn my slave drive into my primary drive, and make the old primary into the slave drive and migrate all my music and movies over there instead. Or is this drive now completely useless and will basically not function correctly enough to support installations?
     
  10. Krotizt

    Krotizt Private E-2

    Alright, it appears I was wrong.

    The audio/video stutter is still present. I've gone through the previous steps already to save time and am now at the last request you've made to assist. The attached "startup" file shows what CCleaner sees.

    I've also included a new "Report" file from Everest.

    The only thing I have not done the same yet is the windows updates. They are currently installing.

    Also, there are no yellow "!" in the device manager.
     

    Attached Files:

  11. Krotizt

    Krotizt Private E-2

    Sorry for the double post. I forgot to install the chipset. Updated "report" file attached.

    And still, no yellow "!" in the device manager.
     

    Attached Files:

  12. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Any change on this once the Windows Udpates installed?

    Disable all the startups apart from Defender (just highlight them in CCleaner and click Disable) then reboot, any change?

    What Windows skinning application are you using, or what is it thats added 2 icons to the windows bar in your CCleaner image?

    Would have thought the nForce drivers would have fixed this as audio stutter is linked to the SATA/IDE drivers not being installed, but try these from HP HERE for your motherboard, likely need to reboot at the end of install.



    *dont need updated logs as the very first one tells us what we need to know, nothing really changes in them, so save your time.
     
  13. Krotizt

    Krotizt Private E-2

    No change after the Windows Updates finished installing.

    I've installed the SerialATA/IDE drivers you provided, and disabled all but Windows Defender from startup. Before installing, I just disabled everything but Windows Defender and tried, and no luck. Installed the file you provided, also, no luck.

    I'm not too sure what two added icons you are speaking of. I see the one, which is Ultramon. Not a skinning application though. Using Ultramon as I run dual-monitors. Ultramon simply gives the second monitor the same things as the first monitor. ie: separate background image, running the same taskbar across both monitors.
     
  14. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Highlighted red bit in the below image?

    http://img651.imageshack.us/img651/6365/startup.jpg

    Dont think whatever application is being used to add these non default icons to Windows would cause a problem but never know.

    Also and sounds a weird one is to re-enable Aero and steps HERE

    Slowly running out of ideas I'm afraid as the drivers should have fixed this, especially the chipset, only last thought is clean install and do not install any add-on applications, only ones to install after the drivers is security apps only and see how your PC is.
     
  15. Krotizt

    Krotizt Private E-2

    Oh. those markings up top are from Ultramon. The one on the left expands the window across both monitors, the one on the right moves the window to the other monitor.

    Tried switching to Aero, no luck.

    Starting another reformat at this time, I'll post again when I've reinstalled the OS with regards to if it still does it after a fresh reformat with nothing on it or not, followed by after driver installations.
     
  16. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Good, try not to install anything apart from the Chipset first then the other needed drivers and see how the PC works.

    Loathe to think bios update is needed.
     
  17. Krotizt

    Krotizt Private E-2

    Alright. After an absolute fresh install, it's running fine. I haven't even installed Winamp or anything, just pure fresh install. Aside from installing my WUSB300N router adapter, what is the process of which I should begin installing things?

    Obviously it'd be easier to install things one at a time to figure out what is doing it, so after each individual install I'll end up rebooting to determine if it's still fine or not. For the sake of only dealing with drivers only, I'm going to not bother installing Ultramon until everything else has been installed. Also for the sake of sanity and compliance, I'm not letting my blasphemous fingers touch the keyboard of my desktop until I get some kind of list, otherwise the past may repeat itself for the 8th time.
     
  18. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Great a good starting point, do great a system restore point now and call it Known Working PC or similar.

    Then check that all hardware is ok in Device Manager, and no yellow ! marks.

    Then install your basic security applications, also would like to know what you are installing as basic security apps?


    Then install if ok, the likes of Office apps and cleaning tools like CCleaner etc.

    See how you go with those first.
     
  19. Krotizt

    Krotizt Private E-2

    The basic security apps I use are just AVG Free and Ad-Aware. The only thing I really use my desktop for is gaming, doesn't often see Firefox. It's the laptop that gets the brute-force punishment from that, heh.

    The only yellow mark is due to my video card. Says "standard VGA graphics adapter".

    I haven't even installed basic security software, and it's stuttering again. The only thing that was installed was my Linksys Wireless-N USB Network Adapter, model WUSB300N. Unfortunately I can't use the restore point to triple-check that it was not stuttering before hand, since I created the restore point after the adapter was installed. If I have to reformat again to create a garaunteed working restore point I don't mind. Only takes about 10 minutes to reformat again.
     
    Last edited: Mar 5, 2010
  20. Krotizt

    Krotizt Private E-2

  21. Krotizt

    Krotizt Private E-2

    Alright. Now I have to apologize for completely wasting your time, Halo.

    The previously mentioned fix actually did fix it. I don't know how it even affects the audio and video, since I didn't (or wouldn't) at least think that something like a network adapter would affect the sound or graphics capabilities of a computer.

    Again, I apologize Halo for the practically week-long trial and error just to found out it was something rather rudimentary that I was overlooking :\
     
  22. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hey not wasting my time at all, computing is a learning process and I dont know everything so threads and questions like yours actually do help me to learn more and I have, in that another thing to check on stuttering audio is the network drivers, seems a weird issue but if that was the fix then its another thing I can ask in the future.

    When diagnosing PC issues on the internet, we are not infront of the said PC so its not always things jump into your head as potential causes to many issues, depends on question asked and answers given, in the end you come to a fix, after trial and error, and looks like we/you did at least trace this down, slowly but methodically.

    Cheers for posting that you fixed this and the cause, do stick around the forum as I feel you have alot of advice to give to others on their issues.
     

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