Autocad and Revit hang at start up

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Norman1gc, Jun 19, 2011.

  1. Norman1gc

    Norman1gc Private E-2

    Hi,

    I have been having problems with starting Autocad and Revit programs. I first tried uninstalling and reloading these programs to no avail. There seems to be something happening that causes the programs to hang as soon as it loads up - it just freezes and I have to end the process with the task manager. Around this time I noticed that my Dell Dock (toolbar / icons for internet, and misc programs that hides at the top of my screen) stopped loading at start up as well.

    Attached are all my logs - I really hope you guys can help.

    ps. I did not run Root Repeal (as recommended) since I have a 64 bit system.

    Thanks!
     

    Attached Files:

  2. Norman1gc

    Norman1gc Private E-2

    Hello,

    The reason I am bumping my thread is because I have found a work around to the problem of Autocad freezing up. This is what I found:

    What is the solution if AutoCAD 2011 hangs at startup?
    If you try to start AutoCAD 2011 and it hangs and becomes unresponsive the solution might be to that the Autodesk InfoCenter file C:program FilesCommon FilesAutodesk SharedWSCommCntrlibWSCommCntr2.exe is still running. AutoCAD starts to the point that you can see the application UI, command line, Properties and so on. This happened to me right now so I though I should share the solution.

    If you just kill the WSCommCntr2.exe process in Windows Task Manager AutoCAD becomes responsive again and you can start using it. No need to kill the acad.exe process.


    So... not sure why this works but it does and I'm not sure why this started in the first place...do you recommend that we still try and clean my pc of any junk?

    Thanks again.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. Any additional issues you are having should be addressed in the software forum.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

    Help Support MajorGeeks
    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds