avast uninstall

Discussion in 'Software' started by robmilespgh, Mar 29, 2010.

  1. robmilespgh

    robmilespgh Private E-2

    I recently downloaded Avast Antivirus freeware. I have been trying to remove it from my computer usning "add and remove from my control panel".
    It takes up a lot of space. This is the message I receive: "There was an error during product uninstallation" and the following is the contents of the setup log. Can anyone help me with this???
    Thanks
    Rob

    29.03.2010 10:11:20 general: Started: 29.03.2010, 10:11:20
    29.03.2010 10:11:20 general: Running setup_ais-1ce (462)
    29.03.2010 10:11:20 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
    29.03.2010 10:11:20 system: Memory: 42% load. Phys:262568/458288K free, Page:690664/912360K free, Virt:2068444/2097024K free
    29.03.2010 10:11:20 system: Computer WinName: ROBERT-50JRGM8L
    29.03.2010 10:11:20 system: Windows Net User: ROBERT-50JRGM8L\Robert
    29.03.2010 10:11:20 general: Cmdline: /uninstwiz
    29.03.2010 10:11:20 general: Old version: 1ce (462)
    29.03.2010 10:11:20 system: Using temp: C:\DOCUME~1\Robert\LOCALS~1\Temp\_asw_aisI.tm~a03104 (7546M free)
    29.03.2010 10:11:20 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
    29.03.2010 10:11:20 general: DldSrc set to inet
    29.03.2010 10:11:20 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
    29.03.2010 10:11:20 system: Computer DnsName: robert-50jrgm8l
    29.03.2010 10:11:20 system: Computer Ip Addr: 24.3.196.232
    29.03.2010 10:11:20 system: Installed in: C:\Program Files\Alwil Software\Avast5 (7546M free)
    29.03.2010 10:11:20 internet: SYNCER: Type: use IE settings
    29.03.2010 10:11:20 internet: SYNCER: Auth: another authentication, use WinInet
    29.03.2010 10:11:20 package: Part prg_ais-1ce is installed
    29.03.2010 10:11:20 package: Part vps_win32-10032901 is installed
    29.03.2010 10:11:20 package: Part setup_ais-1ce is installed
    29.03.2010 10:11:20 package: Part jrog-7e is installed
    29.03.2010 10:11:20 general: LoadState: Edition=1
    29.03.2010 10:11:20 general: Old version: 1ce (462)
    29.03.2010 10:11:21 file: SetExistingFilesBitmap: 304->72->72
    29.03.2010 10:11:21 general: GUID: 28d31f4a-eb50-4521-8694-91598641b31c
    29.03.2010 10:11:29 general: Server definition(s) loaded for 'main': 358 (maintenance:0)
    29.03.2010 10:11:29 general: SelectCurrent: selected server 'Download744 AVAST5 Server' from 'main'
    29.03.2010 10:11:29 internet: SYNCER: Type: use IE settings
    29.03.2010 10:11:29 internet: SYNCER: Auth: another authentication, use WinInet
    29.03.2010 10:11:33 general: Operation set to INST_OP_UNINSTALL
    29.03.2010 10:11:33 general: Entered SetupProcessAIS::Do( INST_OP_UNINSTALL )
    29.03.2010 10:11:33 general: Entered SetupProcessWin32Avast::Do( INST_OP_UNINSTALL )
    29.03.2010 10:11:35 package: Transferred: files 0, bytes 0, time 0 ms
    29.03.2010 10:11:35 package: Retries: total 0, files 0, servers 1
    29.03.2010 10:11:39 internet: Sending stats 'http://download744.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
    29.03.2010 10:11:39 file: NeedReboot=false
    29.03.2010 10:11:39 general: Return code: 0x000004C7 [The operation was canceled by the user.]
    29.03.2010 10:11:39 general: Stopped: 29.03.2010, 10:11:39
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  3. robmilespgh

    robmilespgh Private E-2

    Thanks everyone, I was able to figure this out thanks to something that I had read in the past. I remembered the "Safe Mode" method. Worked perfectly. Thanks
     

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